Dulux Reviews 1.808

I had several emails with Marius and on every occasion, he was patient, prompt and helpful

Had an issue with a faulty tin of place. Was sorted out quickly with a replacement and compensation for the hassle

I called Dulux for advice on what products to select for painting a composite door. The advice given by Dulux representative, Kiran Dhillon was excellent. She listened, understood our query and gave the exact advice we need. She had a very approachable telephone manner. Reinforces my trust in Dulux as a company and confidence in continuing to specify their paints.

Very good customer service, prompt reply and attention to detail excellent

Bought a can of sapphire salute Matt emulsion from B&Q only to find that Dulux had put the wrong shade in the can. Then travelled to Wickes only to find that their paint was the same as the B&Q e,g. The wrong shade. Obviously a whole batch of the wrong paint has been delivered to the Grantham area. As we are limited in our DIY stores available I am stuck and will have to find a different make as darent order online as can’t be sure as to getting the correct shade

Purchased a tin of so called satinwood quick drying, have put Three coats on an already White door and it still needs more Coats, worst paint I have ever used.

Was in the Trade years ago, this should not be sold.

Delux was a good name in paints.

Great service from Neve Igoe! Helped to resolve an issue I had with a product and arranged a replacement voucher swiftly. Thank you

Dulux store in Long Eaton

Went for some advice today, was served by a man who was passive aggressive from the beginning as I was looking for advice, several sarky comments from him including ‘I can see I’m wasting my breath here’
A really upsetting experience. Thank god I didn’t purchase anything.

Speedy and professional advice with suggestions to complete the project

I contacted Dulux regarding a problem with solid lumps of paint in a newly purchased 5L container of brilliant white emulsion. The issue was dealt with in the most efficient and friendly way! Within a couple of days I received a voucher enabling me to purchase a new container of the product.

Prompt response that was complete in detail

Quick dry brilliant white gloss. An horrendous product. Where is the gloss then?. I have just primed and painted a hardwood door in this solution. 7 coats later and i'm still working on it. Its runny, watery, blotchy, shows brush marks and lacks colour. Definitely no gloss shine at all, Its more like Satinwood.
I will never buy this again, £25 i will not get back.

Great customer service, issue resolved immediately thank you!

I've just painted a small bedroom with Lemon Zest walls and ceiling washable Dulux from a hardware store, and I wasn't expecting it to be up to the best standard. It was such a small job though I thought this would do, but I would never use Dulux paint again after this job. Even after four coats the finish was patchy and uneven, and that was on top of the undercoat. It also dries unevenly with often brush marks still visible. I ended up having to get another can just to get that coverage, so it cost a lot more than if I'd used higher end, slightly more expensive paint. Not to mention the time it takes to do four coats.

The paint also just forms a kind of membrane over the wall, so if you get a blemish or nick, it all comes away in ribbons.

Overall this paint of of such poor quality I'm actually surprised its on the shelves. How a company this big and with so much experience can produce something this sub standard is beyond me. Anyway, you live and learn!

Just an update on my review of Dulux Heritage. I was contacted by Joanne who apologised about the handling of my complaint and has refunded the cost of the paint in full. I still maintain the paint was poor but full marks for her input from customer services.

After going to extreme lengths to prep my lovely purpose built wardrobes, I chose a Satinwood (once) finish.
It's not satin, it's gloss, the finish is appalling, so I'll have to give it another coat, or rub it down and buy yet another pot of paint.
I chose Dulux thinking it was best, it's NOT!!
Also the smell was atrocious, I wore a face mask to use it and, I probably can't sleep in that room for 24 hours.
I wish I'd chosen another paint.

I have always bought Dulux wall & ceilings emulsion. It has always proved successful. I have just bought three tins for various household room painting jobs. The Rock Salt I have just opened is very thin in texture, not like Dulux more like a cheap brand. Have they changed process and watered it down. I will have to try other brands now, so disappointed . Update, have been contacted by Jess at Dulux, sent the information and they have investigated, no change to process and they have offered explanations to possible cause, weather, storage etc. date of manufacture confirmed recent. I did not ask for them to contact me, and I am happy to with the findings and excellent customer awareness.
Well done you in this age of shrinking product
and the customer is expendable, you listened, explained and made me feel or worth again.