Dulux Reviews 1.799

Fantastic customer service from Heena. Very helpful and resolved an unexpected delivery issue due to flooding very promptly. Thank you.

Just wanted to say after my review / complaint I left on here about Dulux mix paint, Helen and Laura were amazing in responding and resolving, they replied to my emails straight away. They were very friendly, prompt and efficient, A lot of company’s need to take a leaf out of Dulux book on great customer service. Thank you.

I had a problem with the colour of a paint mixed by an online supplier.
They said to get in touch with dulux directly.
Nav from dulux sorted this out quickly and provided great customer service.
Many thanks

Fantastic customer service! Saima couldn't have been more helpful, she assisted me in retrieving my lost order, and even upgraded it for me. Thankful for the warm & kind assistance.

Never left a review for paint before. However bought some from a retailer the easycare range soft truffle. 4 x 2.5l. 2 for coat 1. And 2 for second coat. When cracking open 2 of the cans for 1st coat one unfortunately had black pigment splotches of dried up paint in there so had to crack open a 3rd ( borrowing from what should have been for second coat). Rang Dulux expecting a resolution but not as exceptionally as Nicola who picked up provided. Nicola arranged a same day collect of trade diamond from the local decorator centre. Nicola who pointed out there maybe a sheen difference provided the free or charge collect in 5l as I wouldn't be able to nix perfectly the final easycare can with a differing sheen. As such the 5l would now be the final coat. So happy and glad I spoke to Nicola today. She was amazing. All in 10 mins call which included Nicola speaking to the store to make these arrangements. Thank you so much for the help it was much better than I expected and still allowed me to carry on with the day of painting!

Needed some advice regarding wood preservative. A reply from customer service on the day, superb! 5 star treatment, thank you.

Was sent the wrong colour paint which I realised on the day the painter is supposed to come..
Called customer service and spoke to Bal .. who has been amazing!!! Arranged for me to pick up a new tub at the decorator center in Bermondsey .. the staffs there were so friendly and welcoming.. sorted me the correct paint in no time..
Thank you again ..

My husband had a problem when applying the paint he contacted customer services who were very helpful and gave him some advice they also followed up to see how he had got on So excellent customer service

Live chat feedback.
I spoke to a lady called Jess, and I had a few questions about paint and acquiring samples. She gave me the exact information and even some extra information which was a big help to me. Polite, helpful and knowledgeable.

We have recently painted our lounge and kitchen after choosing the colours we wanted.
Unfortunately, when on the wall, they are both far from the colours on the paint chart. We bought a second tin (different colour) for the kitchen and still the same problem. The shop told us it is due to the light in the room! Surely not, otherwise how can you choose the colour you want according to the light in the room?

I'm incredibly impressed with the service I received from Raj at Dulux Customer Services. We had a challenging customer issue that needed resolving, and Raj's communication throughout the process was fantastic. It was handled with a friendly and supportive approach, going above and beyond to ensure the situation was resolved quickly and to the customer's satisfaction, it's great to work with someone so dedicated. Thank you, Raj!

promt reply, question answered

Brilliant as always brilliant Paint brilliant people fantastic in every avenue of deliveries and going to the shop and best paint in the world

First review on trust pilot. Established painting and decorating contractor in Glasgow since 1997. Recently picked up the new Dulux “ advanced contract Matt “ to try out. I use supermatt a lot. I think it’s a great product so I was keen to compare the new advanced contract Matt. Happy to review my thoughts. In can consistency good. Application no problem at all with brush and roller. Not put it through an airless unit as yet. Finish nice a flat. Ideal for task in hand. I will be using it again on more projects.

Thank you Saima for your outstanding support

I wanted to take a moment to thank you for your support with our Trade Morning Light paint issue. I really appreciated how you followed up with me when I hadn’t yet responded—it showed both attentiveness and professionalism.

What impressed me most was your commitment to resolving the matter yourself rather than involving other colleagues.

When my partner had already purchased the alternative paint, you didn’t miss a beat and generously offered a credit note for future use, ensuring we could still benefit from your support.

Your hands-on approach, clear communication, and considerate follow-ups made the process smooth and reassuring. It’s a pleasure working with someone so reliable, dedicated, and thoughtful.

Thank you again for everything—it really made a difference.

I had a problem with some Dulux Heritage paint (Green Slate which looked very different in real life to the samples/online) and contacted customer services for some advice. I was fortunate to deal with Raj Jheeta who provided consistently excellent, professional, friendly, patient and solution driven advice over our many emails, thank you Raj you are a credit to Dulux.

Helpful and diligent you lady that dealt with my request

I have already fed back my comments about this setrvice both by telephone and in writing. We ordered tester paints on Nov 17 based on the 3-5 working days indicated on the website and they still had not arrived on Nov 25. Contradictory updates on the estimated arrival date followed and, when I phoned the number provided, I was given no further assistance, just vague statements about "problems at the warehouse". When they finally arrived, it would have been too late to try them, order the paint itself and complete the work in the time I needed. I will now think twice before ordering any other Dulux products.