Dulux Reviews 1.803

Thank you Saima for your outstanding support

I wanted to take a moment to thank you for your support with our Trade Morning Light paint issue. I really appreciated how you followed up with me when I hadn’t yet responded—it showed both attentiveness and professionalism.

What impressed me most was your commitment to resolving the matter yourself rather than involving other colleagues.

When my partner had already purchased the alternative paint, you didn’t miss a beat and generously offered a credit note for future use, ensuring we could still benefit from your support.

Your hands-on approach, clear communication, and considerate follow-ups made the process smooth and reassuring. It’s a pleasure working with someone so reliable, dedicated, and thoughtful.

Thank you again for everything—it really made a difference.

I had a problem with some Dulux Heritage paint (Green Slate which looked very different in real life to the samples/online) and contacted customer services for some advice. I was fortunate to deal with Raj Jheeta who provided consistently excellent, professional, friendly, patient and solution driven advice over our many emails, thank you Raj you are a credit to Dulux.

Helpful and diligent you lady that dealt with my request

I have already fed back my comments about this setrvice both by telephone and in writing. We ordered tester paints on Nov 17 based on the 3-5 working days indicated on the website and they still had not arrived on Nov 25. Contradictory updates on the estimated arrival date followed and, when I phoned the number provided, I was given no further assistance, just vague statements about "problems at the warehouse". When they finally arrived, it would have been too late to try them, order the paint itself and complete the work in the time I needed. I will now think twice before ordering any other Dulux products.

The fast response and advice to my querie was so impressive.

What can I say! Fabulous customer service which sadly is often lacking in this day and age!
Weve just had the unbelievably beautiful Olive Tree on our new bedroom walls and it looks todiefor!
However we had a question about a tiny part of it, so I contacted them and they couldn’t have been more helpful.
We’ve got the Powder Colour paint arriving today for another bedroom and I can’t wait to see it on the walls.
Just wish I’d found out about this Heritage paint years ago! But I’d suggest to not put it in an area with a mad amount of traffic as I don’t think it would be hard wearing enough.
But other than that i bet you won’t want to use any other type of paint, it’s just such a lovely finish.

Superb customer service .

We needed a paint for our en suite and was sold vinyl sheen by a local builders merchants. I did not want too high a gloss on the walls. I contacted Dulux to find out if bathroom paint would be better. Very helpful young man clarified this for me.

Amazing customer service, helped us with our move. We always use dulux when painting and couldn't reccommend a better paint! Nav who I spoke to via email was very friendly and helpful. Such a lovely company!

Dulux Claim paint is breathable but do not provide any evidence. I called technical service they responded to my query but had to pass it on. (In reality not a technical query number!) They need to at least provide evidence on the breathability of paints?

Dulux Customer Service was great. I had a problem with a tin of paint bought from a (reputable) company who didn’t want to resolve the issue for me, but Dulux stepped in and resolved this quickly, thank you!

Good and prompt service to my queries.
I didn’t give 5 stars due to the paint. The smooth hammerite does not cover well on bright steel and needs a primer.
Compared to other POR type products not the best

Viki was quick, professional and very helpful, my question was quickly answered and additional help provided too. Great service, thank you

The assistant helps me to find a range of colour. Showing expertise in Dulux product.
Really happy with the support I have received today.

We had an issue with the finish of the emulsion which was resolved following our first contact with customer service. Great prompt and understanding Customer service.

Amazing Customer Service Advisor (Saima). They were able to resolve our issue immediately and exceeded our expectation.

The website is confusing. Too much there. I wanted tester pots for a particular colour, but trying to find them was too hard. I got on to customer service and they were superb.

I’m starting to think dulux has been hacked because every paint I have ordered has come out completely wrong. Mint macaroon is grey, duck egg is bright blue, and nutmeg is a dirty white grey. Colour. Even matching colours is also poor and yes I know it’s never the perfect match but when it’s on a different colour chart and doesn’t even resemble the colour you want and it’s non refundable better off staying well away from dulux.this was across three different stores, B&Q, Travis Perkins and brewers, so it’s definitely dulux a system!

My query was fully answered.

A real pleasure talking to a customer adviser who understands AND listens. Viki was really helpful