Estates & Management Ltd Reviews 

DEED OF variation DO NOT proceed with this company. Our sale fell through after 7 months of back and forth, the landlord of our house we wanted to buy (Lylecraft Ltd) ran by E&M refused to amend a doubling ground rent on the leasehold until our mortgage offer ran out. Very greedy, money grabbing company who trap current owners in dodgey lease terms. Avoid at all costs

My experience is much the same as has already been said by many others, an absolutely horrendous company, who shouldn't be allowed to operate.

I came within hours of losing a property I was trying to purchase, due to E&M's consistent refusal to provide the answers to questions requested by the Solicitor representing the buyer of my flat. Both myself and my Solicitor spent months trying to get a response from E&M without any success, including submitting a complaint to their listed email address for this. They just ignore all attempts at contacting them. In the end, as it was the day before the final extension ran out for purchasing the property I was trying to buy, out of desperation I contacted the Property Ombudsman, who gave me the direct email address of the appropriate person in E&M to contact. Only then did my Solicitor receive the correct answers to the questions he needed, which was achieved a matter of hours before the final deadline ran out.

Since then, despite notifying E&M several times that I'd moved, I was still receiving requests for payment of the following years ground rent. They even sent notification they had employed the services of a debt recovery company to get the money from me, even though I'd made it clear I didn't owe anything as I'd moved! This again, is something that's been highlighted by other customers who have been unfortunate enough to have dealings with E&M.

Funnily enough though, whenever it came time for them to request the annual ground rent payment, there were no issues with the admin round that and the payment process was seamless!!

They are absolutely shocking and a disgrace to their profession.

I've been in contact with the Property Ombudsman again to request details of how to enlist their assistance with formally taking action against E&M. I've just received the relevant information back, so will now begin the process in the hope I might be able to prevent someone else having to experience the same disgusting service?

Well done, your have ruined my partner's life with you complete and utter lack of respect for you and your company. My partner is locked out of her account and You will not answer the phones as you are "closed due to exceptional circumstances" she now has been calling and emailing for the past 6 months to try and get help, and when you do answer, you refer her to another company called Tysers who cannot help her as her account is locked, and you still have not responded once, not even with an acknowledgement email or courtesy call. She now has got interest charges on her account and you won't even help by answering the phone or email back to help. Solicitors will now be involved and I expect an answer by replying to this review where I can contact you to get this resolved.

I hope I never have to deal with this incompetent and unprofessional company again. Trying to get through on the phone is almost impossible, I have contacted them on line at least 3 times now, and have never had a reply back, I even resorted to writing to them and have heard nothing.

Absolutely appalling company - my father's property sale was completed in December 2022 yet today I have received further correspondence. Diabolical company.

This company are the biggest bunch of wasters on the planet! They fail to answer solicitors queries and lose people flat sales. If I could give a minus score I would! Nearly 12 months on and no completion/exchange date in sight thanks to their ineptitude! Absolutely diabolical!!

It would appear that this company should not be allowed to conduct any business of any type. It's total lack of communication with clients (apart from requesting ground rent etc.) is appalling, neglectful, and downright ignorant, if not illegal.
Any homeowner attempting to obtain information apart from making payment) online is proving to be totally non productive. As soon as you mention you are a homeowner you are blocked from continuing to obtaining further information. Regretfully the same applies to written requests. Having made several attempts online and two written attempts to obtain a
Lease Extension Application Form with no response or reply I can only surmise that this company must be
about to cease trading. This could prove very beneficial to it's clientele if a totally new company took over the management.

Over six months ago, I completed the purchase of a property "managed" by E&M. They deal with collection of ground rent and occasional other fees.

Despite my solicitor sending them deed of covenant and notice of transfer, they refuse to register me as owner of title to this property. This means that I cannot pay the ground rent (a cheque sent to them was returned to me) and buildings insurance.

Attempts at communication by myself and my solicitor are simply ignored. Their legal obligations are completely ignored.

What to do?

UPDATE: 09/03/2023. I have been forwarded letters that show that they are still pursuing the previous owner for ground rent - with threats of legal action!

For the many owners who have been treated in an appalling way by this shambles of a company I note today the following filing at Companies House:

07 Mar 2023 First Gazette notice for compulsory strike-off
This document is being processed and will be available in 10 days.

Their accounts are overdue by two months so a case of watch this space!!

Perhaps consider withholding any payments due until clarification of the circumstances?

Shameful and unprofessional. Not interested in customer service but as many others have experienced, greedy for money and ruthless. Their lack of interaction delayed the sale of my property by 2/3 months. They appear unconcerned and unaccountable with how poorly they treat their customers. Perhaps its time multi residents associations should combine and take action?

If I could give a zero review I would. Management are only interested in making money not the welfare and wellbeing of their leaseholders. They have total disregard for residents and the residents' rights to a quiet enjoyment of their homes, but they do care about chasing rent. Don't expect a reply from management if you have a genuine complaint. They are only interested in collecting the MONEY, MONEY, MONEY. Avoid them if you can!

I sold my mothers flat 18 months ago (she is 94 and has Alzheimer’s so is in a care home). Despite repeated phone calls I am still receiving demands for payment. One gentleman was very abrupt on the phone and was blaming the buyers solicitor. That is not my problem. Why are they not just sending the letters to the property concerned? An awful company to deal with and totally useless.

Trying to sell. Need deeds of variation as original deeds wrong. Nothing now for 3 weeks . No one in office. Wish we could sue them

Impossible people to deal with. As a new leaseholder in a property they manage the first correspondence I had (not personally addressed) was a threatening letter promising court action if I did not respond within 7 days. Having used their on line ‘contact’ form as no d mail address published and no phone call ever answered, an automated response tells they they reserve the right to reply within 10 days. Completely useless.

Still getting ground rent invoices long after my mother's estate was wound up and the property sold. Writing doesn't seem to help.

If i could leave minus stars i would. Im aggrieved at even leaving one. This company are a total shambles. Ruthless money grabbing charlatans who operate on behalf of VEGA HOLDCO 5 behind which MD Christopher McGill does a good job of hiding. Avoid leasehold properties at all costs or you will have to deal with companies like this one!

Property sold last year yet still receiving correspondence, bills and threats from this company!

We sold our property in August 2022 and yet have continued to receive rent demand notices, threatening legal action etc. I have attempted to contact the company numerous times to no avail. No response to emails, no one answers the phone etc Absolute disgrace!

I sold my flat in December, with rent fully paid up until end of year. Since then I have had 3 demands for rent for 2023, with the latest threatening court action if I don't respond. I have replied to each demand to inform them I am no longer the legal owner, and my solicitor has informed them on several occasions of change of ownership.
That's the brief history, now my review is to say that I found it upsetting to get letters threatening legal action. I am young (relatively), of (relatively) sound mind and, basically, a single young professional with no major stressful life events at the moment.
So if I found it upsetting, I just hate to think of the impact it could have on someone in the same situation who is elderly, or dealing with stressful situations or etc... etc... any number of actual real life difficulties.
So E&M, I implore you to consider the impact your practices have on your 'clients'. If your admin is so inefficient you can't keep track of the legal owners of your property, sort out your house before threatening people with legal action. Too much to ask?

Useless people, still invoicing me since I sold the property six months ago. They will be unlucky.