I used their Trafford site (close to the Trafford Centre) Fantastic service, easy sign up process, competitive pricing and excellent customer service. The great thing about this storage is it’s all... Toon meer
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We have been a customer based at Bredbury for 6 years. A great location providing easy access to all our customers in the North West. Positive, friendly service from all the EASS team, always happy to... Toon meer
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We will strongly recommend this company for your storage. The storage unit has large space for large vehicles and easy access. Kevin was very kind, professional and helpful throughout our stay... Toon meer
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Moved home and needed to store some furniture. We looked around for a storage unit and settled on Easy Access Storage in Bredbury. Very pleased with the service provided, staff were very friendly and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our widespread experience in the industry combines with the personal touch only a family-run business can bring. With a wealth of experience and a customer-centric ethos, Easy Access Self Storage offers precisely what our name suggests: convenience and simplicity. We provide secure and accessible storage solutions to personal and professional customers across the Northwest. Our storage facilities are offered with affordable and accessible storage prices. We operate from three different locations, Ashton, Stockport and Trafford. All are easy to get to. Our storage facility in Ashton is located on Richmond street, just off junction 23 of the M60 and follow the A6140. Our Stockport is located just off Junction 25 of the M60. Our Manchester storage facility is situated directly opposite The Trafford Centre. Whether your home or business is in Manchester City Centre, Cheshire or the surrounding areas of Greater Manchester and beyond, you’ll find our self storage units ideally placed for accessible storage solutions. At Easy Access Self Storage, we understand that trust is paramount. Our storage solutions embody this value. This is aptly reflected in the comprehensive security across all our self storage facilities. Each unit is guarded by 24-hour security. Entrance to either of our sites is only accessible through a keycode which we will provide you and each unit is securely locked and monitored.
Contactgegevens
Easy Access Self Storage Ltd, SK6 2QE, Bredbury, Verenigd Koninkrijk
- 0161 431 5222
- enquiries@easyaccessselfstorage.co.uk
- easyaccessselfstorage.co.uk
4,7
Uitstekend
127 reviews
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Not very good at returning the security deposit
The storage facility at Manchester Trafford Park is new and the units are of a very good standard with easy access as they are all outside. I had rented a unit for 8 weeks and would have rated them 5 stars except for the way I was dealt with regarding the return of my security deposit which is charged on all rentals.
I handed the unit back on Friday 25th May 2018 and was told I would receive a cheque in the post in respect of the security deposit. I didn't expect it to come immediately but after 2 weeks and no sign I contacted the company and was told it can take up to 21 days but they would chase it up with their accounts department.
On Saturday the 16/6/18 I sent an email informing them the deposit cheque had still not arrived and was advised by Arron via email that he would chase up the accounts department on Monday and get back to me. I had still heard nothing by late Tuesday the 19th June and sent a further email; I received the following reply on Wednesday 20th June
“Apologies for the delay in reply, it was my day off yesterday. I have your cheque in store, would you like me to post this out today or would it be more convenient to pick up from our Trafford store? "
As I was busy for the next couple of days I said I would rather have it posted out. I followed this up by a phone call on Friday 22nd June and was told the cheque had been posted to me Thursday.
By Tuesday 26th June I had still not received and I fired off another email saying my patience was wearing thin. I then received a phone call from Steve who I believe is the manager at Trafford Park who was very apologetic and told me the he had spoken to the accounts department who said the cheque had left their office then they rang him back to say it hadn't and was still with them (very strange as I got an email on the 20th June saying the cheque was at the Trafford Park store !!)
Anyway Steve arranged for the cheque to be taken to the store and I collected it on the 27th June.
So whilst the storage units and the place itself are excellent the lack customer care in returning the security deposit lets them down. If you therefore require your deposit to be returned quickly the perhaps based on my experience this company is not for you.
27 juni 2018
Review zonder uitnodiging
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