SCAM SCAM SCAM! Don’t waste your money on their crap warranty and if you buy a care that comes with it, just act like it isn’t there. I just got denied a drive train warranty claim because I change my... Toon meer
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Lees wat reviewers zeggen
We had an oil leak and got two estimates, one from a Ford dealership, the other from our local auto repair shop, which was half the price. Our auto repair shop manager said he wasn’t familiar with Ea... Toon meer
Bedrijf heeft geantwoord
Customer service reps lack knowledge, escalators are rude and nasty, they will not connect you with a manager, will fight tooth and nail to drag your claim out til your plan is over and deny you. Thi... Toon meer
DO NOT get gap with this company. My car was totaled and they came up with this crazy calculation on why they will not pay a few thousand dollars owed. The insurance company covered 90% of the balanc... Toon meer
Bedrijfsgegevens
Over EasyCare
Geschreven door het bedrijf
EasyCare has been a trusted leader in the automotive industry since 1984, offering innovative vehicle service contracts, appearance protection, maintenance plans, and GAP coverage to dealerships and their customers across the U.S.
EasyCare delivers F&I solutions that help dealers drive customer satisfaction and long-term loyalty. Their comprehensive suite of products is backed by industry-leading claims service, dealer training, and compliance support.
With a commitment to protecting both vehicles and vehicle owners, EasyCare provides a seamless ownership experience to protect what matters to you.
Learn more about how EasyCare is redefining the car ownership experience at EasyCare.com.
Contactgegevens
6010 Atlantic Blvd, 30071, Norcross, Verenigde Staten
- 800-458-7071
- info@easycare.com
- easycare.com
3,0
Gemiddeld
195 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 19% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Planning ahead helped…
I like being able to get maintenance done for free in some cases and other things at a discount, I’m so glad we planned ahead and chose this!
23 april 2025
Antwoord van EasyCare
We appreciate you taking the time to share your positive experience. We're thrilled to hear that you're happy with the benefits and value you've received. We strive to provide our customers with exceptional service and are glad to hear that we've met your expectations.
I have always had Easycare for my…
I have always had Easycare for my warranty..
They always pay promptly on any warranty claims. Customer Service is great
23 juli 2024
Antwoord van EasyCare
Thank you for your kind words and for choosing our company. We are thrilled to hear that you have had a positive experience with our warranty services and customer support. We strive to provide excellent service to our customers and appreciate your feedback.
Paid little to nothing on valid claims…
Paid little to nothing on valid claims & issues we had.
19 december 2024
Antwoord van EasyCare
We’re sorry to hear that you felt the coverage didn’t meet your expectations. We strive to handle all claims fairly and in accordance with the terms of the contract, but we understand how disappointing it can be when the outcome falls short of what you anticipated.
Your feedback is important to us and helps guide our ongoing efforts to improve.
It took almost 2 months to get this…
It took almost 2 months to get this approved. Then they kept my vehicle for 25 days. The dealership was not happy and did not get reimbursed the way they should have.
7 maart 2025
Antwoord van EasyCare
We understand your frustration with the lengthy process and the inconvenience of having your vehicle held for an extended period. We strive to provide efficient service and apologize for the delays you experienced. We value your feedback and will use it to improve our processes.
I have been with easy care for 5+…
I have been with easy care for 5+ years. Their customer service, care and coverage are exemplary! The best decision I could have ever made when it comes to my car care. I wished I had known about them years ago when I got rid of my favorite car because I couldn't afford the repairs.
All of my friends and family are jealous, lol.
They will have a customer for life!
1 april 2025
Antwoord van EasyCare
Thank you for your kind words and for being a loyal customer for the past five years. We are thrilled to hear that you have had such a positive experience with our services. We strive to provide exceptional customer service, care, and coverage, and it is rewarding to know that we have met your expectations. We are glad that you are happy with your decision to choose us for your car care needs. We appreciate your loyalty and look forward to continuing to serve you for many years to come.
Antwoord van EasyCare
We appreciate your kind words and are thrilled to hear about your positive experience with EasyCare. We strive to make the process as smooth and hassle-free as possible for our customers. Thank you for choosing us!
Couldn't get nothing done and had to go…
Couldn't get nothing done and had to go through to many obstacles to get it done that I finally gave up cause why I have to do this and that and I'm paying you'll fateful every month
1 februari 2025
Antwoord van EasyCare
We understand your frustration with the recent experience. We strive to provide a seamless and efficient service, and it's disheartening to hear that you encountered obstacles. We value your feedback and will use it to improve our processes.
jeep repairs
went in for repairs and was covered no questions asked. worth ever penny
23 december 2024
Antwoord van EasyCare
We're so glad to hear that your repair experience was positive and efficient. We strive to provide excellent customer service and appreciate your kind words.
The Process
The process as a whole is not very clear. Trying to submit all the correct information can be frustrating, if it's unclear how or where to obtain it.
6 januari 2025
Antwoord van EasyCare
We appreciate you taking the time to share your feedback. We understand your frustration with the process and the difficulty in finding the necessary information. We're always striving to improve our processes and make them more user-friendly.
Will never use this company again
Will never use this company again. Horrible customer service
23 april 2025
Antwoord van EasyCare
We understand your frustration with your recent experience. We value your feedback and will use it to improve our customer service.
I was highly upset at the amount of…
I was highly upset at the amount of reoccurring times that I had to return to the dealer for the same things, and new claims being opened each time. I had to bring my vehicle back within a week each time. I’m just really upset because now my warranty is exhausted. It’s not fair.
14 maart 2025
Antwoord van EasyCare
We understand your frustration with the repeated repairs and warranty issues. We strive to provide excellent service and are disappointed to hear your experience fell short of expectations. We value your feedback and will use it to improve our processes.
I had to pay for a new valve cover even…
I had to pay for a new valve cover even though it was covered in the warranty. My service Tech reported that bmw requirement is that the cover be replaced if the seal is leaking. Your warranty rep refused to pay for manufacturers required fixes. I in turn had to pay for the replacement cover to ensure the repair was warrantied by the technician.
10 januari 2025
Antwoord van EasyCare
We understand your frustration with the recent repair experience. It's disappointing to hear that you had to pay for a replacement valve cover despite the warranty. We value your feedback and will share it with our team to ensure we are meeting customer expectations. We strive to provide a positive experience for all our customers.
Outstanding Customer Service
The CSR was very polite and cared about my needs as a customer.
21 april 2025
Antwoord van EasyCare
We're so glad to hear that you had a positive experience. We strive to provide our customers with excellent service. We appreciate your feedback and will share it with our team.
Tire Replacement
This far easy claim has covered many of my covered issues. I have had an issue and it is a known issue according to my dealership with the tires that came on the vehicle. They are unforatnely of low quality low profile tires that tend to damage and pop easily. I wish there was a way to upgrade my tires and continue coverage on those tires. That being said they have covered many of my tires but this last time my car had to sit over the weekend a total of 4 days for an inspection to be done for a tire replacement. This again is a well known issue with these tires not sure what they needed to inspect, but it created a minor inconvenience.
1 januari 2025
Antwoord van EasyCare
We understand your frustration with the tire issues you've experienced. It's certainly not ideal to have to wait for an inspection, especially when it's a known issue. We appreciate your feedback and will share it with the relevant teams to see if there are ways to improve the process. We're committed to providing a positive experience for our customers, and we're always looking for ways to enhance our services.
Again not everthing is covered
Again not everthing is covered. You always find some loop hole to make it so we still have to pay. Why is the hoses that you have to have to put something back together not covered.
4 april 2025
Antwoord van EasyCare
We understand your frustration with the coverage limitations. We strive to provide comprehensive coverage, but sometimes specific items, like hoses, may not be included. We appreciate your feedback and will consider it as we continue to improve our offerings.
Do not use these people
You sent my refund for the gap to my bank and they refused to give it back to me. No people to talk to, only automated messages. will not use their company again.
8 november 2024
Antwoord van EasyCare
We’re sorry to hear about the issues you’ve encountered with your GAP refund. If you can provide the last 6 digits of your VIN or your Contract Number, we’ll have this escalated to the appropriate team to review.
Easy Care has made life easier when…
Easy Care has made life easier when dealing with repairs on a vehicle that is out of warranty. The car dealerships find the team easy to work with.
3 februari 2025
Antwoord van EasyCare
Thank you for your kind words. We appreciate your positive feedback and are glad to hear that Easy Care has made the repair process smoother for you and the dealerships you work with. We strive to provide exceptional service, and your review reinforces our commitment to making the experience as seamless as possible.
This company is a joke refuse to ever…
This company is a joke refuse to ever get any type of policy with them
1 januari 2025
Antwoord van EasyCare
We understand your frustration and apologize for the negative experience you've had. We value your feedback and will use it to improve our services.
It’s my first time using the app and…
It’s my first time using the app and it’s so easy to work with I like it
23 april 2025
Antwoord van EasyCare
Thank you for your kind words! We're thrilled to hear you're enjoying the app. We strive to make our services as user-friendly as possible, and your feedback is greatly appreciated.
You wanted me to drive unsafe until I…
You wanted me to drive unsafe until I had a real problem so you didn’t cover warranty and I can’t risk the value of my families life
23 juni 2024
Antwoord van EasyCare
Hi there, it looks like we covered more than $6,300 of repairs for your claim - is there something specific that could have been better?
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