Eden Conveyancing Reviews 428

We are returning clients and originally Eden Conveyancing was recommended by family members. There were no delays in the selling of our property. Our conveyancer is friendly, knowledgeable and replies quickly to queries. The weekly emails recording case progress kept us fully informed.

The service provided by bet-wyn Evans was second to none too notch would highly reccomend

Honestly could not praise Eden more for the service we received during the sale of our home and purchase of our new home! They were professional and competent throughout the process, they responded quickly to all queries we had no matter how small, they took the time to explain documents to us and had a fine attention to detail. You can easily keep track of all documents and tasks alongside financials, so it’s really easy to see where you are in the legal process. Our lawyer Samantha was excellent and really made us feel at ease when we asked questions; she was very friendly and approachable. We have now recommended them to a number of friends who are due to start the moving process. If we ever move again we will only ever use Eden!

I used Eden conveyancing to buy and sell a house and they have been wonderful to deal with from beginning to end. All activities, updates and documents are visible on the website, so the whole process is completely transparent . Messages and queries are always responded to within the day

A gamble, because I was referred to this company by a friend who had a great experience. Unfortunately, mine was very different.

It really does seem to depend on who you get as your solicitor — and just as importantly, who ends up handling things when problems arise. That alone can be the difference between a smooth experience and a stressful one.

We completed on our first home in November 2024, and at the time believed everything had been handled properly.

Over a year later, when we came to sell the property, we were shocked to find out that it had never actually been registered in our name with HM Land Registry.

This only came to light after we had already accepted an offer, when our new solicitors raised it. Up until that point, we had no idea there was any issue.

It then became clear that a Land Registry requisition issued in October 2025 had been sent to an inactive inbox and not actioned. Nothing was done about it for several months, and a cancellation notice was even issued without us being told.

From our side, everything appeared to be fine — until suddenly our sale was delayed and we were left trying to understand what had happened and how long it would take to resolve.

That period was extremely stressful. We were chasing for updates, struggling to get clear answers, and facing the very real worry that our buyer could pull out. It left us feeling completely stuck at a time where things should have been moving forward.

To be fair, once we made it clear we were selling, the issue was resolved quickly. But that almost made it more frustrating, because it showed it could have been dealt with much earlier if it had simply been picked up and managed properly.

What makes this harder to accept is that we had already raised a formal complaint earlier in the process due to poor communication and handling, which was upheld. Because of that, we trusted that things would be handled more carefully going forward.

Unfortunately, that doesn’t feel like what happened here.

Even in this most recent complaint, while some of the issues were acknowledged, there was no meaningful apology for the impact this had on us — despite the delay to our sale and the stress it caused.

I understand that Land Registry delays can happen, but this wasn’t that. This was something being missed internally and left unresolved until it became a problem.

In the end, it was sorted, but only after avoidable delay, stress, and uncertainty at a really important stage. Overall, a very frustrating experience, particularly as first-time buyers who relied on the firm to guide us through the process properly.

A process that should have been straightforward ended up feeling like something we had to fight to get over the line.

The whole process was much easier than I expected. Communication throughout was very clear, and the support provided in response to enquiries was excellent.

My Solicitor with Eden is Beti-Wyn Evans and she is excellent, so helpful every step of the way. She explained everything and answered my numerous questions by return. Beti-Wyn has a lovely way with you and phones when necessary. Very professional and a pleasure to deal with.

I was asked by my conveyancer that I had to extend the lease of the property that I was buying to comply with the mortgage contract, however upon challenging this request with other colleagues within the Eden Office, this was not the case. My conveyancer failed to alert me that a Section 20 had been passed to the leaseholders advising of major works in the roof. When I mentioned this to her, she stated that part of the cost would be covered by the common funds (she clearly did not check that the balance of these funds were just £700). Overall, I would not recommend this firm. On the bright side, it is easy to arrange an appointment with the Conveyancer.

Efficient, professional, and reliable over a two year period of trying to sell my property. Amazing.

Great service. Filip was brilliant

This is by far the best property lawyers we have used. You are given access to a portal, which has all your documents and tasks, so very easy to track and use, updates are given within minutes and invaluable legal advice too. Laura and Michela were awesome - very friendly and informative. We will definitely use again.

Very happy with the service. It is genuinely hard to give a comparative rating, because we haven't moved in over 25 years. Beti-Wyn was very efficient, quick to reply, and helpful. We 'used' her services for our son's purchase, our sale and purchase.

We searched for a while to find the right solicitors for our house purchase, and as first time buyers were nervous about choosing the right people! Eden made the process so smooth and stress-free, especially with the online portal which made tracking updates extremely simple. There were also progress updates, and the online chat with our solicitor was really helpful and removed any awkwardness of waiting for calls back or leaving voicemails with information etc. We can't recommend our solicitor Beti-Wyn enough, she was extremely responsive and explained things in detail that we weren't sure of. We know that it varies, but the whole process from our offer being accepted was only 4.5 months (even with Christmas in the middle). We were kept up to date with any planned leave far in advance, and other members of the team helped cover while she was off. Online portal also has transparency about all costs involved in the process, and makes it easy to keep track of budget. Definitely will recommend to any friends or family!

Sarah Ellis was fantastic during my flat purchase. Thanks to her hard efforts I manage to complete my purchase after 2 failed previous attempts on other properties. I highly recommend this firm to friends and family.

Eden conveyancing and in particular Katie, made my house move as smooth as possible. She talked through the process at the initial meeting calmly and was always proactive in working through the steps as they arose. Her support throughout made it as stress free as it could be. Thank you Katie. Additionally, the online portal enables an easy way to self serve and the messaging service worked well. My whole experience was positive and Inwould not hesitate to recommend Eden and Katie.

We put our rental property on the market 21/11/25, offer made 3 weeks later. Eden appointed. Chain our buyers end, and we are completed on 11/03/26!

Thorough ID verification.

Good online portal - allows quick comms, and to track progress. Much better than the ‘old’ days of having to visit a solicitors office.

We dealt with Awlad, he was very polite.

I would definitely recommend Eden (this is a genuine review).

Eden's systems and online tools were OK. But Kiran (who has been mentioned in another review) was of little value in the process.
- entirely reactive, never chased anything, didn't keep me usefully updated on where we were and what we should be doing
- added no advice, insights or perspective on the process
- missed important points and made mistakes
- generally, gave no confidence she was on top of the process so I had to monitor all details myself.
- Her manager (on cc for comms) never intervened, even when I made my unhappiness clear.

AI was much more useful than she was. Next time I would probably try to do this myself.

Nicola our conveyancing solicitor was excellent, she was very good at her job and gave us sound advise
She kept the lines of communication open and was very accommodating to our house purchase
I would recommend her and the rest of the Eden team for all house purchases

We couldn’t be more grateful for the exceptional support we received from Showaib throughout this process. He was incredibly responsive, professional, and genuinely reassuring, which made such a big endeavour feel completely manageable. From start to finish, we always felt like we were in capable hands. Truly outstanding service – highly recommended!

We used Eden when selling my late mother's house. The service we received from Eden and Beti-Wyn, in particular, was professional and extremely responsive yet friendly. The online portal was easy to navigate and was a great way to keep an eye on progress. All enquiries were dealt with promptly.

I would not hesitate to use Eden again and would definitely recommend them to anyone looking for a conveyancing company.