Great experience, Having never done this before I had lots of questions and worries. Adam was fantastic and answered my many questions and put my mind at rest. Nothing was to much trouble and he never... Toon meer
Bedrijf heeft geantwoord

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Great experience, Having never done this before I had lots of questions and worries. Adam was fantastic and answered my many questions and put my mind at rest. Nothing was to much trouble and he never... Toon meer
Bedrijf heeft geantwoord
On every step of the way, from the initial contact to the setting up of the lease agreement, to final delivery, everything was faultless. Great communication, everything explained clearly, and friend... Toon meer
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This company is brilliant, super helpful and happy to go above and beyond to help with all manner of things, Rhys is a sound bloke and a real asset to the company, he genuinely cares and that’s grea... Toon meer
Bedrijf heeft geantwoord
My experience with The Electric car scheme has been fabulous, from beginning to end i have had help from Ben who made the process simple and easy. Great updates from choosing the vehicle to delivery a... Toon meer
Bedrijf heeft geantwoord
Geschreven door het bedrijf
Geschreven door het bedrijf

Shipping Building, UB3 1HA, Hayes, Verenigd Koninkrijk
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A really great experience, communication was great through the ordering process, which in itself was really smooth.

Antwoord van The Electric Car Scheme
When I Started to engage about an EV they provided the required information and were patient as i was learning more and more about the various specs and options with both the scheme and the cars. Good communication and clear with regards to T&Cs etc.

Antwoord van The Electric Car Scheme
Henry was really descriptive and helpful through the process from enquiry to order placement.
Thanks Henry!!

Antwoord van The Electric Car Scheme
They fine, and good in general but over priced in comparison to other providers. My biggest regret is not shopping around before going with them. You can easily find much cheaper options in comparison.
This is not to say that I had any bad experiences ( everyone is great throughout the process) but this more for people to shop around before choosing them because there is always better and cheaper options.

Antwoord van The Electric Car Scheme
Initial communication was good. Was advised delivery would be in 16 weeks, sometimes sooner. That was in April and have had another email to advise it has been delayed AGAIN, unit November / December. Have asked for a call back but have had nothing to try and resolve the situation

Antwoord van The Electric Car Scheme
Mehdi was super helpful with some accounting queries I had. Thank you for your quick response!

Antwoord van The Electric Car Scheme
Communication with this team has been extremely challenging. Getting an update on my order requires calling repeatedly—often up to 10 times with no answer—and email support has gone completely unanswered. While I am required to use ECS as my employer's sole scheme provider, the lack of basic customer support makes the process incredibly frustrating. If you have the option, I would strongly recommend arranging a private agreement directly through a dealership instead.
However as an update to my review, I want to give a huge thank you to Sara, who did a wonderful job picking up my case and drastically improving our communication. She got my delivery sorted for Monday, so I'm really looking forward to it. It was a fantastic turnaround once she stepped in!

Antwoord van The Electric Car Scheme
My experience with the staff was friendly, really helpful and professional. No qualms there. However, having chosen a car in February, I was initially advised the car would likely be with me in April, possibly May. I don't know what info they had at the time to support that, but the car wasn't delivered until late July. Had I known at the time the waiting time, I might've gone elsewhere or chosen a different car.

Antwoord van The Electric Car Scheme
Brilliant Service from start to finish. Great communication and updates throughout. Delt with Aaron and Chris , no issues and kept me updated. Will 100% use the service again when i`m ready for the next car.

Antwoord van The Electric Car Scheme
Communication has been good all the way through and the pricing tool very useful to make a decision. Al agents have been positive and knowledgeable.

Antwoord van The Electric Car Scheme
Our company just released this scheme, and that it could save between 20-50% on a new car. Every car I look at is incredibly expensive like for like. As an example I'm looking at a Hyundai Santa Fe PHEV on the site priced at £1,009pm! The same model and terms on leasing.com is priced at £335pm. How in the world can they justify such a price difference. I am bitterly disappointed at how expensive the scheme is, as are other colleagues I've spoken to.
Check the site out by all means but do your research as it may not save you as much as you expect.

Antwoord van The Electric Car Scheme
Smooth and responsive experience - the process from start to finish was very easy to understand, the portal was simple to navigate and the updates from Ben really made this a great experience.

Antwoord van The Electric Car Scheme
Great experience. Friendly, helpful, kept me informed and up to date. Bravo.

Antwoord van The Electric Car Scheme

Antwoord van The Electric Car Scheme
Really good experience dealing with The Electric Car Scheme through my employer. Shout out to Ben who made the process simple and effective. Would definitely recommend them to all.

Antwoord van The Electric Car Scheme
Easy and helpful customer service. Regular updates provided throughout. Home delivery was excellent.

Antwoord van The Electric Car Scheme
The company were extremely engaged and helpful to the process in particular Rebecca McCue-Martin who responded to any queries that we had very promptly and helpfully

Antwoord van The Electric Car Scheme
I have never leased a used car before, but the offering from ECS is pretty solid being an 'all inclusive' type package. With maintenance etc thrown in there aren't really any concerns with the car being out of warranty. I am very happy with the vehicle I chose, one thing I would advise is if you see a car you like on the website don't spend too much time thinking about it - I missed a couple of alternative options trying to make my mind up. If you reserve the car you are not obligated to take it up until your agreement is signed, so it buys you some time and takes it off the site and secured for you. Many thanks to Riccardo for processing my order and dealing with my questions.

Antwoord van The Electric Car Scheme
The level of service and in particular the communication was excellent

Antwoord van The Electric Car Scheme

Antwoord van The Electric Car Scheme
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