Great experience, Having never done this before I had lots of questions and worries. Adam was fantastic and answered my many questions and put my mind at rest. Nothing was to much trouble and he never... Toon meer
Bedrijf heeft geantwoord

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Great experience, Having never done this before I had lots of questions and worries. Adam was fantastic and answered my many questions and put my mind at rest. Nothing was to much trouble and he never... Toon meer
Bedrijf heeft geantwoord
On every step of the way, from the initial contact to the setting up of the lease agreement, to final delivery, everything was faultless. Great communication, everything explained clearly, and friend... Toon meer
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This company is brilliant, super helpful and happy to go above and beyond to help with all manner of things, Rhys is a sound bloke and a real asset to the company, he genuinely cares and that’s grea... Toon meer
Bedrijf heeft geantwoord
My experience with The Electric car scheme has been fabulous, from beginning to end i have had help from Ben who made the process simple and easy. Great updates from choosing the vehicle to delivery a... Toon meer
Bedrijf heeft geantwoord
Geschreven door het bedrijf
Geschreven door het bedrijf

Shipping Building, UB3 1HA, Hayes, Verenigd Koninkrijk
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A fantastic service provided by the Electric Car Scheme team. I was superbly supported and guided by Henry Flynn - thank you. Throughout engagement was timely, informed and supportive. And now I just need to be patient and wait for delivery next year!!

Antwoord van The Electric Car Scheme
Ben was really helpful throughout the process, and communication was frequent all the way through so I knew at what stage in the process we were. There were no issues with the car delivery, it was to high standard, on time to committed delivery date and it was a smooth handover.

Antwoord van The Electric Car Scheme
Delay after delay, terrible communication and no handover when the person dealing with your case goes on holiday.
The first delay was during the initial ordering as there was an error in the forms. My assigned handler, Chris, had gone on holiday for a week and no one else would pick up the case despite me asking them to.
Once that was fixed and we finally got a delivery date we booked a family holiday around it. The day before delivery, the car was cancelled because they had found a fault. We were then left for two weeks being told the same thing every time we chased: they were “trying to find a dealer to book it in to”. No meaningful updates, no clear timescale and no car.
Because of this, we had to pay out of our own pocket for a hire car. We also paid privately for the home EV charger installation, which has now been done for nothing because we still have no car.
After two weeks of chasing, we were eventually told to submit a complaint and choose a different car. Luckily, we found a similar replacement (but with more miles and cosmetic damage) and requested a reservation with Chris. Despite emails and calls, once again no response. I’ve just found out he’s gone on holiday again and the car we were trying to reserve has gone. We are now back to square one with no suitable alternative car and financially out of pocket because of costs caused by their delays.
The whole process has been an absolute nightmare from start to finish.
If you use this company, make sure you have an alternative means of transport and plenty of patience. Personally, I would strongly recommend avoiding them and reading the other reviews before committing.

Antwoord van The Electric Car Scheme
The whole process from quote to delivery was really smooth. I got quotes for a few different options and the from Chris in the customer care team which was very easy and responsive.
Delivery happened as scheduled with the car delivered to my door on schedule.

Antwoord van The Electric Car Scheme
Ben Smallbone is a credit to the company, he helped me over a period of time and wasn't pushy at all always keeping me updated and in the loop when new cars became available.

Antwoord van The Electric Car Scheme
Alex Antoni was very helpful and answered all of my questions with great service.

Antwoord van The Electric Car Scheme
I was quite indecisive after I clicked to order, and Michael David was very helpful and friendly with this process and held the car for me over the weekend after I did all my research on that particular car (which was used). I also had a few questions regarding the process and Michael was always available to take my call and returned my emails within a couple of hours. Once I was happy and proceeded - Tara then reached out with informative email with vehicle details and supported my questions on delivery and anything else I needed, nothing was too much trouble. Delivery team texted me the morning delivery was due within an hour of delivery time and the handover was super easy and informative. The car was then delivered to me at home during my specified timings and was just as described. I literally had my car within 9 days of my order. Thank you to the whole team.

Antwoord van The Electric Car Scheme
Charlie and Brandon were great , extremely helpful and also willing to assist with questions , the entire process was pleasant. wish there were more stars

Antwoord van The Electric Car Scheme
The team guided me through a 5 month wait for my car (due to manufacturer). they are very knowledgeable, polite, quick to respond to queries an overall great experience.

Antwoord van The Electric Car Scheme
Ric was great to deal wit, really helpful and very knowledgeable regarding the vehicles i was looking at. nothing was too much trouble, providing numerous quotes on request.

Antwoord van The Electric Car Scheme

Antwoord van The Electric Car Scheme
I received fantastic support throughout my entire electric vehicle purchasing journey. Every stage of the process was handled with reassurance, and the customer service was exceptional. I am thrilled to have gotten the exact car I wanted in a timely manner.

Antwoord van The Electric Car Scheme
Riccardo was fantastic from start to finish when ordering my new car. He was friendly, professional and always happy to help. He even went above and beyond by helping me arrange a subscription car to use while my new car is being built, which made the whole process so much easier.
Nothing was ever too much trouble, and I’d definitely recommend Riccardo to anyone looking for a new car.

Antwoord van The Electric Car Scheme
Rick was super helpful at every step of the way and made the process very easy and simple. Love the new car and would definitely recommend!!

Antwoord van The Electric Car Scheme
A straight forward process, the company kept in regular contact, offing updates on a weekly basis.
The only thing that I could pick fault with was that when I originally ordered the car, I was told delivery time would be 8 - 12 weeks, once the order was processed this time went to 16 - 18 weeks. However, in the end my vehicle was delivered only 3 weeks later than the original estimated dates.

Antwoord van The Electric Car Scheme
excellent communication and excellent execution

Antwoord van The Electric Car Scheme
Such a quick and easy to use service. The website was clear and easy to use and having a customer service contact massively helped. Henry made everything really straight forward and kept me updated throughout the order process.

Antwoord van The Electric Car Scheme
Charlie Elliott was fantastic from start to delivery. I found myself in a position with no car, we was able to place an order for a car quickly and then also use the subscription service to bridge the gap. really pleased with the communication throughout. This is my secound vehicle through The Electric Car Scheme and I would recommend.

Antwoord van The Electric Car Scheme
As a company, we have had an extremely positive experience with The Electric Car Scheme. The entire process has been smooth, straightforward and well managed from start to finish.
Ellie Ridley-Clarkson made the initial understanding and setup of the scheme seamless, providing clear and helpful guidance throughout. From there, our Sales Specialist, Mathu, has been fantastic in supporting us with orders, keeping us well informed at every stage of the process and providing regular updates on order status.
The service we have received has been excellent, and we would have no hesitation in recommending The Electric Car Scheme to any company considering introducing the scheme to its employees.

Antwoord van The Electric Car Scheme
Responsive and knowledgeable on all queries asked

Antwoord van The Electric Car Scheme
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