Zenith Vehicle Contracts Reviews 1.500

Communication - none existent
Very poor customer service

Wonderful Mini Aceman

Ordered an instock car that took longer to arrive than I would have expected for one that was already manufactured but the whole process once delivery was confirmed was great. Absolutely perfect service and great communication thereafter.

If you leave your company this is a nightmare to unpick. The "terminiations team" also dont respond in a timely manner.

Think very carefully about a car scheme before signing up with Zenith

Took 3 weeks to set up, website/portal didnt work even at check out. Poor communication and company showed zero urgency.

Easy to use with excellent information clearly shown

Car was being delivered on Friday took a day off work ,at 4 o'clock I tried to call the logistics company ,No answer. Then I call Zenith who assured me they would get back in contact with an update. No call back no vehicle & still no call back 1st thing Monday morning with explanations or apologies. Very poor

It was very easy to navigate the site although I'd have preferred a lot more pictures or videos of the cars on the site so that I don't have to go through the extra effort of looking up cars online.

Like - the range
Dislike - not having URLs to the models linked to manufacturer's website

Easy and user friendly platform

Such ease of use on the website, very easy to build your car to what you would like

Price increased over £200 a month net compared to quote through scheme

I took delivery of a Renault 5 in early May 2025 through my employer’s salary sacrifice scheme. At the time of ordering, I agreed to a 24-month term, specific mileage, and a gross monthly payment.

Very little of the paperwork was provided physically, and vehicle order information had to be accessed through the Zenith portal under “My Vehicle.” I later discovered that the agreement term had been changed from 24 months to 36 months without any consultation or approval from me.

After my employer switched providers to Octopus, I lost access to my Zenith profile and could no longer view the relevant information. I raised my concerns with the account manager and was told the matter would be investigated.

I then received an email dated 24 April 2026 stating: “I can see there was an IT issue with the term of your agreement.” This clearly indicates the error was on Zenith’s side, not mine.

Despite this, I have since received a further email from the account manager advising that they now want to increase the monthly amount as a result of their own mistake. There was no meaningful attempt to discuss the issue, accept responsibility, apologise, or find a fair resolution.

Based on my experience, Zenith’s customer service has been extremely poor, and the way this has been handled has seriously undermined my trust in the company. I would urge others to be very cautious before using them.

Easy to order, and was kept informed along the way.

Everything went fine up until the car was delivered !
The car was a second hand fully electric vehicle so I was not expecting it to be perfect, however, it turned up in a bit of a state, grubby and dirty inside and out, no washer fluid (which was being displayed on the dashboard for the delivery driver to see) also on the display was the tyre warning light, when I checked the pressure all 4 tyres were low ( at least 10 psi on all 4).
So not the best of starts, I complained to Zenith who tried to tell me that the tyre warning light came on as it was being delivered and that all there cars are inspected by the AA before delivery !, I told them that im not an idiot and I find it very difficult to believe that all 4 tyres suddenly lost pressure , but I had dealt with it so moved on to the cleanliness of the car, after sending photos over they did agree with me that it wasn't up to standard and to be fair they did give me 50 pound for a valet. To utilise all the features in the car you need to have all keys present to pair it to your phone, when I brought this up with Zenith they said that it needs to go in for an inspection and repair, I also reported to them that at motorway speeds the car has an alarming vibration coming through the steering wheel, again it needs an inspection, as I work full time I had to take a day off from work to take the car into Volvo. After the inspection the key issue got sorted but not the tyre issue that's another day off work for an issue that the AA inspector should have picked up on.
How many days off from work am I expected to sacrifice for a vehicle that was delivered with problems ?

Swift and easy process. Still waiting for a call regarding a query but sure the query will be resolved.

straight forward ordering process with support along the way if needed

great service - kept me well informed during the ordering process. Now i am just looking forward to getting my new car

Site really easy to use, easy to see the interior and exterior options and additional options. Just overall an easy experience. Thank you