Electricpoint Reviews 

Made an order with the expectation of delivery within 5 days as per the website.
Didn't get any dispatch or order processed notifications so rang them to chase.
To be fair they answered the phone.
They had no idea where the stock was (something about scattered around the company). Other item had to be ordered direct from manufacturer. Cancelled due to delay so currently awaiting refund...

If I could give more Trustpilot stars I would. This firm could not be more helpful from quick delivery excellent prices and free delivery, When I had a problem with a radiator I had bought from them they could not have done any more to help me. As the problem could not be solved in a reasonable time by dimplex I was offered a replacement or a full refund . I chose the refund and the radiaror was collected the next day and money refunded within 5 days.An EXCELLENT servce.Thank you Electricpoint

Their online payment system doesn't work (I tried multiple cards from various banks/ credit card companies). This resulted in "to be confirmed" transactions placed on several of my cards. I tried to contact electric point about this - I called them a few times, left voicemails and emailed them but have had no response. Customer service is non existent. Yet they are still sending me promotional emails reminding me I has something in my basket. Strange way to run a business.

Ordered 19 spotlights from this company on early December. Received an email from them a few days after the order was placed to say that my order was going to be delayed but I will receive it as soon as possible, which is perfectly understandable given the situation in the world right now. I received 9 of the lights after around three week and since then have heard nothing from them. They don't answer their phones, I have sent multiple emails to them with no reply, very disappointed and now out of pocket!. I'll be going elsewhere from now kn

I have ordered from Electricpoint three times, between Nov 2020 and Jan 2021. Dimplex storage heaters, Q-Rads and accessories. No complaints at all, very pleased with service and the heaters.

Each time I ordered I phoned first to confirm stock availability before ordering online. There were occasions when I had to try phoning a few times to get through, but other times when they picked up immediately. Everyone I spoke to was very helpful.

Delivery service was good, they phoned within a couple of days of placing the order and booked a day for delivery which was a day or two later.

Their driver was very polite and friendly, heaters and accessories were in good condition on a pallet and protected with plastic wrap, no damage.

No complaints, they did exactly what they said.

I ordered a Dimplex electric radiator today at 14:33 with free delivery only for it to turn up the same day at 17:00 less than 3 hours later. Not sure that kind of service can be beaten.
Also need to add they were the best price by some considerable margin, had a great range of all the items I looked at in stock, so would highly recommend them.

After a couple of previous successful orders they have now let me down.
Delivery of my last order had been delayed by a number of weeks and I was able to source the item from another UK supplier that delivered within the week. As a result I attempted to contact ElectricPoint for cancellation and refund.
Their phone lines simply diverted to a voicemail that was full, preventing me from leaving an message. Despite several emails requesting a cancellation and refund, no refund was received. Whilst the item did eventually arrive several weeks later, I was obviously out of pocket having now received the item from elsewhere.

I ordered a Dimplex heater from Electricpoint recently and was very happy with their service. I needed to call them a couple of times with queries about delivery. They were very prompt with picking up and extremely helpful. The heater arrived in about 5 days via Parcelforce. All in all - excellent service.

Outstanding customer service, order placed on a Friday and delivery was the following Monday, would highly recommend this company.

I can only speak from my experience with this supplier, i have know used them for two of my house conversions. I can honestly say they have been amazing. On both occasions i have phoned them to check stock before ordering 'yes it does take a while to get an answer sometimes but you get that with any busy suppliers' I once spent 3 days trying to get through to BT. Both my orders arrived within the 3-5 days advised delivery time for a pallet and where extremely well packed, what more can you ask for? Great price, Great FREE delivery Geat customer service. I have another project starting in the new year and will definitely be using Electricpoint again for my Radiators

Very good service despite busy phone lines...
6 x AICO smoke detectors ordered on 22nd December after calling ahead to ensure adequate stock was available to due to my project deadline (it took a few attempts to get through to be honest, but glad I persevered as I had seen some comments about stock issues on certain lines). After placing my order online I got a shipping notification/tracking number later that day and my order arrived on 23rd. Great service on the phone (once I got through) and from behind the scenes in getting my order out quickly.

I think looking at the previous reviews people forget that we're in the middle of a pandemic. So taking this into account 4 stars is about right for my experience. When I was explained that their supplier was having difficulties get parts into the UK it made sense that their stock was low when I ordered my PLX200E's. But a few extra days on delivery and it turned up and I'm very happy with my new heaters.

During this current pandemic I was well pleased with the service I received from electricpoint.
Placed an order for an urgent job on the last knockings before Xmas just in time for the standard delivery of 2-3 working days and it was in my hands the next day!! Superb service and staff were very knowledgeable taking my phone order.
Keep up the good work guys. See you in the new year.
Paul
H&S Electrical Services Ltd

After reading some of the past reviews I was not sure but the prices are very good and after speaking to a very helpful person on the phone at Electricpoint (did take a bit of patience but eventually did get through ) decided to purchase a QRAD200E heater
Ordering was quick and easy
Did have to wait an extra day longer than the 2/3 days advised on the Webb site but overall very happy with the service and heater I received
Jackie

ordered 4 storage heaters and was advised all were in stock and sent the same day. Order received 2 days later , all installed and working. Very Happy customer and will use them again

Helpful and respectful, order came as requested and within time frame.

'One Very happy customer'
I was pleased I placed my order before reading these reviews. Exactly what do people expect in the middle of a pandemic?
I really feel sorry for the people who answer phones in busy online suppliers,who are normally understaffed this time of year but also having staff off self isolating because of covid it's not ideal situation . People think everything is normal with delivery services and manufacturers but trust me they are NOT !!
This Company not only managed to advise me with the correct heater I needed for my bathroom 'apparently it has to be IP rated' but manged to actually get it delivered before Christmas, which was outstanding service.
Please try and think of other people's situations before moaning and leaving unjustified reviews.
I for one will definitely be using this supplier again soon.
Good work all.

I ordered 3 storage heaters on the 22nd December and was amazed that they arrived before Christmas and so well packaged. Keep up the good work

I ordered a storage heater for my electric point but I brought the wrong one and I need to change the delivery address. I phoned customer service. I had to wait a while to get through but once I did the customer service was outstanding they organised everything change my heater and change the address for me and my heater arrived 5 days later and was packed well on a pallet. I will be telling friends and family to use electric point in the future for their electrical needs.

This has to be the worst company. Items said to be in stock which I needed quickly. Order placed, 10 mins later note to say they would be in stock within 10-14 days. Immediately cancelled order. no response. Wrote again, no response. Phone line won't take messages. Eventually received notification on Twitter that someone would look into it. One month later no refund, another tweet - no response. Today 2 weeks after project finished I receive one of the items! I am £112 lighter as a result and now I have to send the things back!!!!!