Electricpoint Reviews 

Ordered 19.46 in response to a google ad. Order cancelled 09.16 the following morning. "We will refund you the full amount of your order in the way you paid for it in the next 24-48hrs". As per other reviews. It's either a trick to get people to open an account, or some way of solving a cashflow crisis.

This company has extremely poor service. I bought a item online. Which they email me next day say it will take 7 to 10 days. Also I call them to confirm I will get in 10 days. The guy promised me he has stock in other branch. He will send it within 10 days. No updates till next 10 days. So I call them to get updates. they have got not in stock and neither tried to contact me to say it out of stock. If I didn’t contact them. They are not bothered at all. They kept my money for 10 days. Now I am waiting for refunds.

refusing to provide a refund for an item returned last year

Excellent customer service. Very helpful and friendly customer service. Highly recommend.

Waste of time, waited two weeks for delivery for item supposed to be in 2 working days. They did not provide tracking number neither email confirmation.

Ordered a Dimplex switch that was showing as in stock (otherwise why would I order it!) Or why would I be allowed to order and pay for it!? Incase I get a ridiculous reply from electric point saying it was clear! Anyway they emailed to say the item wasn't in stock would I like a refund. I replied and haven't heard back anything at all, 2 months later. They simply do not reply to emails at all. I chased several times. They have issued me now refund and have stolen my money. In the end I had to get a refund from the credit card company because I kept all the email proof. Avoid this scam of a company at all costs! YOU HAVE BEEN WARNED!

Very poor. Item marked as in stock, but nothing arrived so I chased. Eventually after two months I had to ask for a refund. Avoid.

Payed £268 for a bathroom heater never turned up took 3 months to get money back DON'T USE.

Great prices and really fast delivery, on top of that there's a customer service that actually answers e-mails and provides help. Secont time I've used them and it won't be the last.

Many thanks.

Ordered a heater online waited 10 days.
Rang electricpoint up only to be told it wasn't available!!.
Totally waisted my time.

I placed an order on the 30th October for 2 grid switches. The following Friday I rang them only to be told that they hadn't sent them and so I asked them to send them and they promised I would get them by Monday 8th. They still haven't arrived and they refused to send them within 24 hours to arrive on the Saturday. DISGUSTING AND USELESS COMPANY. AVOID AT ALL COSTS!

Order delivered missing product, emailed them and never got a reply or refund. Awful service.

Bought some switches. Very happy! Packaged very well and quick delivery. Ordering some more today.
Even spoke to their friendly sales team to check stock availability for me 👍

Products never arrived and no communication as to when it will, if at all. Shop somewhere else

Bought two smoke alarms. One of the few places that still sell ionisation alarms. Great service and delivery next day with good prices too. Sadly let down by terrible packaging, although neatly secured, because it was as un-eco friendly as can be. Bubble wrap, cling film and a stoopid big post bag of plastic. Get real guys there are plenty of planet friendly alternatives so use them whilst you still have any customers alive. shame.

Having struggled with a faulty (and noisy) smoke alarm I decided to purchase a new one. Not wishing to have the expense of an electrician I asked Gary at sales of Electric Point for some advice. He said I could buy the same model and it would fit the old fitting. This I arranged with Electric Point with a fast delivery. Thank you Electric Pount for such helpful and a cheap solution to my problem. Thanks again Gary
Russ Winn

No issues. Purchased an Xpelair Simply Silent Contour Bathroom Extractor Fan C4SR at a great price and arrived quickly. Recommended.

Recently I ordered a Dimplex Night Storage Heater, the only reason I had to cancel was that it was a ‘curb drop’ which was too difficult for me being such a large package, although the price was extremely competitive. When I contacted them by phone I got through straight away, explained the situation and Peter immediately cancelled the order and the refund was in my account 3 days later. He was most reassuring and made the refund very easy to do. I wouldn’t hesitate to order a smaller item from them.

I was hooked in by the low prices but disappointed by this email:
We are currently waiting for stock to come from
another branch, this may take up to 2/3 days to get to
us. I do apologise for the delay. Regards Peter
They have one branch at Greenwich and another at Haringey – that’s it. How does it take 2 days, let alone 3 to send their van across London?
There are loads of 5-star glowing reviews, obviously fraudulent as most seem to include praise for a particular type of storage radiator.
Work on your lying. I’m going back to my regular supplier.

After a delay on an initial order - the Electricpoint team managed to rectify the issues, provided a goodwill gesture discount and then gave outstanding service on a subsequent order.

All items arrived in good working order and now installed and operational.