I bought a Dimplex electric panel heater from Electricpoint.com, which was delivered promptly but arrived damaged. Electricpoint arranged a pickup and delivered a new one without any quibble - even th... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
This company deserve to do well , they are very helpful even if you have not signed up to any mailing list . i sent a email question which was quite in depth about storage radiators . Within 30minut... Toon meer
Bedrijf heeft geantwoord
Not only sent me the wrong item but its broken too ! No wonder as it arrived in just the box, no outer packaging. Phoned today and they said they would refund when they receive it via parcelforce tomo... Toon meer
Bedrijf heeft geantwoord
Made an order with the expectation of delivery within 5 days as per the website. Didn't get any dispatch or order processed notifications so rang them to chase. To be fair they answered the phone.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Elektrogroothandelaar
- ook in
- Elektrische apparatuur leverancier
- Elektrische apparatuur winkel
- Gloeilampleverancier
- Lampengroothandel
- Lampenwinkel
Geschreven door het bedrijf
Electricpoint Greenwich is a specialist electrical wholesaler in South London, supporting professional electricians, contractors, tradespeople and homeowners with reliable electrical supplies, expert advice and convenient local service. Based on Ramac Way near Greenwich Peninsula Retail Park, our Greenwich branch provides easy access for customers across Greenwich, Charlton, Woolwich, Lewisham, Deptford and the surrounding areas. We supply a wide range of electrical products for domestic, commercial and residential projects, including wiring accessories, lighting, light bulbs, heating solutions, ventilation, extractor fans, EV chargers, circuit protection, cable, cable management, smoke alarms, security products, solar and battery products, tools and fixings. Our team understands the demands of electrical work and aims to help every customer find the right products, prices and solutions for their project. Customers can order online and collect from our Greenwich branch using Click & Collect, or take advantage of reliable delivery across Greenwich and South London to help keep projects moving. Whether you need everyday electrical essentials, specialist product advice, a tailored quote, or support choosing the correct fittings for a job, Electricpoint Greenwich is here to help. We are committed to offering dependable stock, trusted brands, practical trade knowledge and friendly service. Visit Electricpoint online or contact our Greenwich branch today for electrical supplies, advice and support for your next project.
Contactgegevens
Units 9 & 10, Ramac Way, SE7 7AX, London, Verenigd Koninkrijk
- 02039945470
- sales@electricpoint.com
- electricpoint.com
3,7
Gemiddeld
294 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I boost+
The Iboost I bought was a up grade to the one that’s burnt out . I had the old one for 10 years which can’t complain,but this new one comes with built in cooling fan and easy to fit thanks electricpoint
Jwest
1 juli 2025
Antwoord van Electricpoint
Thank you, Jackie! 😊 We're glad the new Iboost is an upgrade and easy to fit. We appreciate your feedback and support!
Antwoord van Electricpoint
Thank you, Pete! 😊 We're glad you’re happy with the quality and fast delivery. Appreciate your feedback! 👍
Antwoord van Electricpoint
Thank you, James! 😊 We're happy to hear you found our website easy to use and were pleased with the delivery and products. Appreciate your feedback! 👍
Excellent service
Excellent service, communication and speed of service. Product arrived next day as promised for no extra cost. Excellent price and a quality product. Well recommended from my experience.
21 mei 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you, Darren! 😊 We're glad you were happy with the service, speed, and product quality. Appreciate your recommendation! 👍📦
Amazing service!
Monday bank holiday at 4.19pm: ordered extractor fan online.
Tuesday 9.08am: email received - order dispatched.
Wednesday 10.27am: parcel arrived (carriage free).
Thank you, Electricpoint!
7 mei 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you, Peter! 😊 We're thrilled to hear your order arrived so quickly and smoothly. Really appreciate your kind words! 👍📦
Electricpoint offer great prices on the…
Electricpoint offer great prices on the products I needed for my house and delivered on time for installation
22 april 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Thanks for the great review, Christie-Lee! We're glad to hear you found the products at great prices and that delivery was on time for your installation. Really appreciate your support! 😊💡
Highly recommed good price
Highly recommed good price, fast delivery and helpful thank you!
24 april 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Thanks so much for the kind words, Albert! We're glad you were happy with the price, delivery, and service. Really appreciate the recommendation—thank you! 😊💡
Good delivery but very poor after…
Good delivery but very poor after sales. I probably would avoid
25 april 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Hi David, thank you for your feedback. We're glad delivery went well but sorry to hear you were disappointed with our after-sales service. We’ll work on improving this area to provide a better experience in the future.
AWFUL
Avoid using this company as I purchased a bathroom extractor fan and the adjustment knob for the humidity broke on the first use.
Since I contacted them they’ve conveniently changed their returns policy and I cannot return it as am currently trying to sell my house and what do they expect me to do, leave a 4” square hole on view.
They also take ages to respond and basically wasted my money. Can actually get one just as good for half the price elsewhere. A very expensive lesson learnt. Do not use this company!
31 maart 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Hi Phillip, we're very sorry to hear about your experience with the extractor fan and the frustration caused by our returns process and response times. Your feedback is important, and we’ll use it to improve both our policies and communication. Thank you for bringing this to our attention.
This review page is for electricpoint
This review page is for electricpoint, but they have changed their name to Electrical Transformers Online to deceive customers.
Absolutely appalling service. Ordered an appliance with a promised 4-day delivery, but after 9 days of complete silence, we had to chase them for an update. Instead of any explanation, they simply issued a refund the next day, no apology, no communication, nothing. A total waste of time.
Tried calling, but their so-called "customer service" number is just for show, it’s email-only, and even then, they don’t bother replying. So why display a number at all?
Also, be aware: they only showcase Feefo reviews, which means only invited buyers can leave feedback. Conveniently, happy customers get the invite, while disappointed ones are ignored.
However, if you’ve had a bad experience, you can submit your invoice or order screenshot to Feefo after 28 days and request approval to leave a review. Don’t let them get away with filtering out honest feedback.
17 maart 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you for your feedback, Naem. We're very sorry to hear about your experience—it’s clear we fell short of expectations, and for that, we sincerely apologise. The delay, lack of communication, and frustration caused are not acceptable, and we take your comments seriously.
We understand how important clear and timely updates are, and we’re reviewing what went wrong in this case to ensure it doesn’t happen again. If you're open to it, we’d welcome the opportunity to discuss this further and make things right—please feel free to reach out to us directly.
Thank you again for bringing this to our attention.
Ordered on 21.01.25 with 2-3 days…
Ordered on 21.01.25 with 2-3 days delivery.
Received email on 22.01.25 with update
No delivery or response to phone call or emails
Received on 29th .
Complete waste of time as I required the item for a job booked in a week ahead .
21 januari 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you for your feedback, Shaz, and we're very sorry for the delay and lack of communication. We understand how frustrating it must have been, especially with a job already scheduled. This isn’t the level of service we aim to provide, and we’re reviewing what went wrong to prevent similar issues in the future. We truly appreciate you bringing this to our attention and apologise for the inconvenience caused.
FVERY PLEASEDrst time order and very pleased with…
First time order and very pleased with service .I rang to confirm the product details the chap was very helpful and order arrived promptly thanks will order from here again.
16 januari 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Thanks for the great review, Christopher! We're so glad your first order went smoothly and that our team was helpful with your enquiry. We really appreciate your support and look forward to helping you again soon! 😊💡
Order fusebox with fuses a lot cheaper…
Order fusebox with fuses a lot cheaper than everywhere else. Product arrived 3 days later. Thank you so much! Saved me a lot of money!
12 december 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thanks for the great review, Pawel! We're glad to hear you found what you needed at a great price and that your order arrived quickly. Happy we could help you save—appreciate your support! 😊⚡
Terrible service...
I ordered a consumer unit from these clowns, next day delivery turned into a week and still no correspondence. I've received half of my order and nothing else. Avoid. Last time I will deal with them because the few pounds you save isn't worth the stress.
9 december 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you for your feedback, and we're truly sorry for the experience you've had. We understand how frustrating delays and lack of communication can be, especially when you're expecting a next-day delivery. This is not the level of service we aim to provide, and we sincerely apologise. Please reach out to us directly with your order details so we can look into this and do our best to resolve the issue. Thank you for bringing it to our attention.
Ordered on Sunday with recorded…
Ordered on Sunday with recorded delivery, payment taken and website states ‘packing’. No answer from customer services on phone. Why take payment before dispatch?
8 december 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you for your feedback, Kevin, and we’re sorry for any frustration caused. We understand your concern about the order status and lack of communication. Payment is taken at the time of order to secure the item, but we agree that updates should be clear and timely. We’re reviewing this to improve our process. Please contact us directly with your order details so we can assist you further. Thank you for bringing this to our attention.
DO NOT ORDER FROM THIS COMPANY!
I ordered over £400 of materials on this website on the 25.11.25.
At no point during ordering were the materials shown as "not in stock".
After taking my payment I received an email that the materials were out of stock, I have attempted to call everyday only to get transferred to an answer machine. I have also emailed and had no reply.
To date 2.12.24 (a week later)I have only received £43.49 worth of my materials, this has delayed two projects that were due to be finished. I have two very unhappy clients, no materials, no correspondence and no ETA.
2 december 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you for your feedback, Steven. We're very sorry for the experience you've had and the impact it’s had on your projects. We understand how frustrating it is to be left without clear communication or timely delivery—especially when it affects your clients. This falls far short of the service we aim to provide, and we sincerely apologise.
Please contact us directly with your order number so we can investigate this as a priority and work to resolve it for you. Thank you for bringing this to our attention.
Customer service.
First, the price for the lamp was the best we could find. Secondly, the delivery courier managed to break the lamp shade. Electricpoint arranged for it to be collected, at their cost, and returned. They sent another, courier broke that, back it went. They then offered a full refund or a third try, we now have a working lamp. I believe they are looking for a new courier. Customer service second to none!
13 november 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thanks for the great review, John! We're really sorry for the trouble caused by the courier, but we’re glad we could get everything sorted in the end. Your patience and understanding mean a lot, and we truly appreciate your kind words about our customer service. Enjoy your new lamp! 😊💡
Electricpoint ignoring me
I had 3 Rointe radiators finally delivered on 4 Nov 24, I was unable to check at the time. However, on checking found 1 radiator was outwardly twisted, thought to be a manufacturer's flaw as packaging wasn't damaged. I've contacted Electricpoint twice as a replacement radiator is required urgently before all 3 can be fitted but am being ignored.
6 november 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you for your feedback, Diane, and please accept our sincere apologies for the delay in responding to your messages since November. We're very sorry for the issue with the radiator and the inconvenience it has caused, especially with the urgency of your installation. This is not the level of service we aim to provide. Please contact us again with your order details, and we will prioritise resolving this for you as quickly as possible. Thank you for your patience and for bringing this to our attention.
Very poor customer service
Very poor customer service; the team lacks knowledge. They cancelled half of my order while I was at work. Overall, this wholesaler cannot be trusted. The lack of knowledge from Electripoint can cause anyone a loss.
I highly advise the Sparks to avoid electric points at all cost
31 oktober 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you for your feedback, Fardin. We’re very sorry to hear about your experience and the frustration it caused. Cancelling part of your order without clear communication is not acceptable, and we apologise. We take your comments seriously and will review this internally to improve our service. If you’re willing, please contact us directly so we can look into this further and do our best to put things right.
Rubbish delivery service
Rubbish delivery service, waiting all day for the driver to arrive with the heaters I ordered and when I step out for 10 minutes the driver rings me to tell me he's arrived at my property. Zero warning or planning ahead - how incompetent in the digital age when every other delivery company uses a 2-hour window and delivers in that timeframe - rubbish!
20 september 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you for your feedback, Siobhan, and we're very sorry for the frustration caused by your delivery experience. We understand how inconvenient it is to wait without notice and then miss the driver during a brief step away. You're absolutely right—clear delivery windows should be the standard, and we’re reviewing our current process to improve this. We appreciate you bringing it to our attention and apologise for the inconvenience caused.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.