I bought a Dimplex electric panel heater from Electricpoint.com, which was delivered promptly but arrived damaged. Electricpoint arranged a pickup and delivered a new one without any quibble - even th... Toon meer
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This company deserve to do well , they are very helpful even if you have not signed up to any mailing list . i sent a email question which was quite in depth about storage radiators . Within 30minut... Toon meer
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Not only sent me the wrong item but its broken too ! No wonder as it arrived in just the box, no outer packaging. Phoned today and they said they would refund when they receive it via parcelforce tomo... Toon meer
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Made an order with the expectation of delivery within 5 days as per the website. Didn't get any dispatch or order processed notifications so rang them to chase. To be fair they answered the phone.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Elektrogroothandelaar
- ook in
- Elektrische apparatuur leverancier
- Elektrische apparatuur winkel
- Gloeilampleverancier
- Lampengroothandel
- Lampenwinkel
Geschreven door het bedrijf
Electricpoint Greenwich is a specialist electrical wholesaler in South London, supporting professional electricians, contractors, tradespeople and homeowners with reliable electrical supplies, expert advice and convenient local service. Based on Ramac Way near Greenwich Peninsula Retail Park, our Greenwich branch provides easy access for customers across Greenwich, Charlton, Woolwich, Lewisham, Deptford and the surrounding areas. We supply a wide range of electrical products for domestic, commercial and residential projects, including wiring accessories, lighting, light bulbs, heating solutions, ventilation, extractor fans, EV chargers, circuit protection, cable, cable management, smoke alarms, security products, solar and battery products, tools and fixings. Our team understands the demands of electrical work and aims to help every customer find the right products, prices and solutions for their project. Customers can order online and collect from our Greenwich branch using Click & Collect, or take advantage of reliable delivery across Greenwich and South London to help keep projects moving. Whether you need everyday electrical essentials, specialist product advice, a tailored quote, or support choosing the correct fittings for a job, Electricpoint Greenwich is here to help. We are committed to offering dependable stock, trusted brands, practical trade knowledge and friendly service. Visit Electricpoint online or contact our Greenwich branch today for electrical supplies, advice and support for your next project.
Contactgegevens
Units 9 & 10, Ramac Way, SE7 7AX, London, Verenigd Koninkrijk
- 02039945470
- sales@electricpoint.com
- electricpoint.com
3,7
Gemiddeld
294 reviews
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The courier did not help my mother…
The courier did not help my mother bring the heavy pallet with the heater inside and deliberately unloaded it farther from her residence.
18 september 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you for your feedback, and we're sorry to hear about your mother’s experience. As noted on our delivery information page, storage heaters are delivered via kerbside pallet service, which means delivery is to the nearest hardstanding at the property and not inside. This should have been clearly communicated via a phone call from the courier prior to delivery, and we apologise if this wasn’t made clear or handled properly. We’ll follow up with our delivery partner to ensure this is addressed. Thank you for bringing it to our attention.
Great pricing & excellent service!
Great pricing and great customer service - some items damaged in transit (the courier seems to have football with them), very quickly and easily resolved by their customer service team, can't recommend highly enough.
17 september 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thanks for the great review, Mr Wood! We're sorry to hear some items were damaged in transit, but we're really glad our team could resolve it quickly for you. We appreciate your kind words and recommendation—thanks for your support! 😊📦💡
Electricpoint.com quote was a rip off
I asked electricpoint.com for a quote for 16 Hamilton Sheer plugs and sockets and was quoted £828.35 (£690.29 + VAT). I went to another electrical supplier and asked for the same quote for the 16 Hamilton Sheer plugs and sockets and was quoted £341.05 (£284.21+VAT). That’s a difference of 143% or £487 more. In other words I found Electricpoint to be an absolute rip off so unless you have money to burn you should stay away and use a more reasonably priced electrical supplier.
2 augustus 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Good Afternoon Tasos,
I don’t have your contact number to discuss this over the phone.
I understand your concerns regarding the quote you received for the Hamilton Sheer plugs and sockets. We strive to offer competitive pricing and the best service possible, and it seems we did not meet those standards in your experience.
Could you please give me a call at your earliest convenience on 02039945470? I would appreciate the opportunity to discuss your quote and see how we might address your concerns more satisfactorily.
Looking forward to speaking with you soon.
Thank you,
Matthew Leicester
Customer Services Manager
Very Happy
Very surprised at bad reviews. I have now used a few times with no problems. This time ordered a Zinc up and down light. Easy website to navigate, easy ordering and a good price for what i wanted. On day of ordering received text from Parcelforce, "We have your Electricpoint order". 2 days later text in morning with delivery slot. Item delivered in time slot. Well packaged in box, plastic bag and bubble wrap. All good, very happy and definitely recommend and i will be using again.
2 augustus 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thanks for the fantastic review, Stephen! We're so glad to hear you've had a smooth experience with us each time. Great to know the ordering process, communication, and delivery all met your expectations. We really appreciate your recommendation and look forward to serving you again soon! 😊💡📦
Click and collect works well.
I have made two click and collect orders with Electricpoint and been very pleased with the results. Both items were available in the local branch in Ipswich and were available for collection as indicated.
Good service and prices.
30 juli 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thanks for the great review, John! We're really pleased to hear your click and collect experience went smoothly and that everything was ready as expected. Glad you’re happy with the service and pricing—hope to see you again soon! 😊🛒💡
Great service and products
Ordered on Wednesday, delivered on Thursday morn....brilliant service
Quality products and great prices.
All items are shown as in stock if available, unlike some suppliers who wait until you have ordered and payed and then inform you they are out of stock
Def recommended
27 juni 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thanks for the fantastic review, Mark! We're delighted to hear your order arrived so quickly and that you’re happy with the products and pricing. We aim to keep stock info accurate and transparent, so it’s great to know that made a difference. Really appreciate the recommendation! 😊📦💡
Outstanding Customer Service
Competitive prices, quick delivery and excellent customer service when resolving an issue. A big shout out for Nick Andrews who understands what great customer service is all about.
14 juni 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you for the fantastic review, Alan! We're so pleased to hear you were happy with the prices, delivery, and especially the customer service. Nick Andrews will be thrilled with your shout-out—he truly values providing a great experience. Thanks again for your support! 😊👏💡
Purchased many heaters & all are in…
Purchased many heaters & all are in good condition
6 april 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thanks for the great review! We're glad to hear all the heaters arrived in good condition and that you’re happy with your purchases. We really appreciate your continued support! 😊🔥📦
Great electrical supplier that always…
Great electrical supplier that always provide a top service with great prices. Our go-to supplier every time!!!
1 mei 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thanks for the fantastic review! We're honoured to be your go-to supplier and glad to hear you're happy with our service and pricing. We truly appreciate your continued support! 😊⚡🛠️
Very quick to reply to emails
Very quick to reply to emails. Helpful customer service team. Thanks.
8 mei 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thanks for the kind words, Robert! We're glad our customer service team was quick and helpful—always happy to assist. Appreciate your support! 😊📧💡
Highly Recommended
Great Experience with this company, Excellent choices with the product range and prompt customer service.
Thank You.
7 mei 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thanks for the great review, Faisal! We're really glad you had a positive experience and found the product range and service up to standard. We truly appreciate the recommendation—thank you! 😊💡✅
Check your delivery
Check your delivery. Send a clearly damaged product but they're not interested as it's beyond their Ts and Cs.
I now see why they're a sub 3/5 company
24 april 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Good Morning Rob,
Thank you for sharing your feedback with us. We're sorry to hear about your experience with the damaged heater and understand your frustration with our returns policy.
I want to assure you that our company never sends out pre-owned items; all our products are brand new. However, we recognize that goods can occasionally be damaged during transit. When damage is reported promptly, we always strive to resolve the issue and support our customers to the best of our ability.
In your case, the return request was made several months outside our allowed return period, which is why we were unable to process it. We encourage customers to inspect their items upon delivery and report any damage as soon as possible, enabling us to take the necessary steps to rectify the situation.
We value your business and regret that we couldn't meet your expectations this time. If there's anything else we can do to assist you or if you have any other questions, please don't hesitate to contact our customer service team. We hope to have the opportunity to serve you better in the future.
Kind Regards,
Nick Andrews
Customer Services Manager
The most INCREDIBLE customer service
The most INCREDIBLE customer service!
Gary & Nick have worked tirelessly to help me with the whereabouts of my product. Their kind & reassuring nature has meant that I have been able to trust them in helping me find my parcel & liasing with Parcelforce.
Very kind team with the want to be able to help.
Couldn’t reccomend this enough.
Thank you.
2 april 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you for the amazing review, Macie! We're so glad Gary and Nick were able to support you and help track down your parcel. Your kind words mean a lot, and we’re thrilled to hear you felt looked after throughout the process. Really appreciate the recommendation—thank you! 😊📦👏
Product good, service terrible
Ordered 2 cheap plastic light switch accessories, total a little under £8. Only one delivery option, Parcelforce, which doubled the total price. Ho hum.
Order shipped promptly and received txt from Parcelforce but returned home to find card through letterbox - since I'd been unable to take delivery in person, Parcelforce had taken my package to a post office in nearest town. 50 minutes round trip.
Electricpoint office closed at 5pm so sent email to query why signature required & whether redelivery possible. Received auto email to advise I should get a reply on next business day. No reply received on next business day. Travelled into town to collect in person. Postmaster told me that Parcelforce policy is to require signature on delivery, 'unlike Evri/DHL who'll leave on your doorstep'.
£7 delivery charge and mandatory signatures with no redelivery option seemed like overkill for such a small purchase. Found the whole experience a bit second rate vs Amazon, Evri, DHL etc. Wish I'd read the reviews.
5 maart 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Good Afternoon Simon,
Apologies for the slow respone and thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with the delivery of your order. At Electricpoint, we aim to provide a seamless shopping experience, and it appears we fell short in this instance.
Regarding the shipping policy, we understand your concerns about the cost and the signature requirement. We continuously work with our shipping partners to offer reliable and cost-effective delivery options, and your feedback is invaluable as we assess these services.
We regret that our response to your email was not timely. This is not the standard of service we strive to uphold, and we are addressing this to ensure more prompt communication in the future.
We would like to discuss this further and explore how we might remedy this situation for you. Could you please contact us at your convenience at 0203 994 5470? We hope to resolve this to your satisfaction and regain your trust.
Thank you for bringing this to our attention.
Best regards,
Matthew Leicester
Customer Services Manager
Just had a Zappi EV Charger fitted
Just had a Zappi EV Charger fitted
Great experience of using Electropoint. Highly recommend them .Gerry made the process so easy from start to finish Fitted within just over 2 weeks from enquiry.
Darren completed install within 2 hrs and left no.mess!!
28 februari 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thanks for the fantastic review, Gerry! We're so pleased to hear your Zappi EV charger installation went smoothly and that the whole process—from enquiry to fitting—was easy and efficient. Great to know Darren did a top job too! We really appreciate the recommendation. 😊⚡🚗
wrong items
They sent the wrong items and have ignored all my requests to correct the problem. I wish that I'd looked at the reviews on here before I placed my order.
5 februari 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Good Afternoon Andy,
Apologies for the delayed response. Thank you for your review, and I’m very sorry to hear about the issues you’ve experienced with your order. It is crucial for us at Electricpoint to ensure that all our customers receive the correct items and that any concerns are addressed promptly.
We apologize for not meeting your expectations this time, and it’s clear we need to do better in managing customer service inquiries. I assure you that your situation is not typical of our usual standards.
We are keen to resolve this immediately. Could you please contact me directly at 0203 994 5470? We will make every effort to correct the error and ensure you are satisfied with your purchase.
Thank you for your patience and for bringing this to our attention. We look forward to rectifying this matter for you.
Best regards,
Matthew Leicester
Customer Services Manager
Great service from them
Great service from them, had a faulty EV charger, they collected & replaced it all in two days.
1 februari 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thanks for the great review, Les! We're glad we could sort the faulty EV charger quickly for you. It’s great to hear everything was resolved within two days—really appreciate your support! ⚡😊
How I wish I had read these reviews…
How I wish I had read these reviews before purchasing from Electricpoint.
I purchased Dimplex wall panel heaters which were delivered in the evening with 1x badly damaged. I called and informed Electricpoint the next morning and followed up by email with images within a couple of hours. 24 hours later Electricpoint are telling me they are trying to work out something with Dimplex. What they should have done is immediately send out a replacement; I now have a part finished project and a very unhappy client.
10 januari 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you for your feedback, Ian, and we're very sorry to hear about your experience. Apologies for the delay in responding—please know we take all feedback seriously and regret that the situation wasn’t resolved more promptly at the time. We understand how important timely replacements are, especially when client projects are involved. If there’s anything further we can do to help, please don’t hesitate to get in touch.
Absolute nightmare
Absolute nightmare from start to finish, placed a £980 order for a car charger instal, most of the order was not in stock , only told after placing the order, after a couple of weeks all the parts arrived, except they shipped a different spec cable, emails ignored, fortunately we paid with PayPal and after a month sending evidence to PayPal we paid to ship the cable back and finally got a refund. If you have to use them make sure you have some form of financial protection like PayPal
1 november 2023
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you for your feedback, and we're very sorry to hear about your experience. Apologies for the delay in responding—please be assured we take all feedback seriously. We regret the issues with stock communication, the incorrect item, and the lack of timely support. That’s not the level of service we aim to provide, and we understand how frustrating it must have been. If there’s anything further we can do to assist, please don’t hesitate to get in touch.
Not using them anymore
ElectricPoint were my go-to online distributors for my stock for a number of years. They are usually competitively priced and efficient with dispatch and delivery. I buy a number of EV charge points from them. I called up a few weeks ago to enquire about redeeming a discount I had received directly from a manufacturer. I spoke to a gentlemen on the phone who immediately told me he couldn't be bothered to deal with the extra work of applying the discount code to my order and abruptly ended the conversation. This left a really bad impression with me and as a result I have decided to forego using Electricpoint as my online wholesaler altogether. I've not bought from them since. I'd rather spend my money elsewhere, even if it's more costly, so that I get better customer service.
24 november 2023
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you for your feedback, Mr. Mihaylov, and apologies for the delay in responding. We're very sorry to hear about your experience and how it was handled. That interaction falls far short of the level of service we aim to provide, and we understand why it left a negative impression. Your loyalty over the years is truly appreciated, and we regret losing your trust. If you're ever open to giving us another chance, we’d welcome the opportunity to make things right.
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