Electricpoint Reviews 

Quick delivery, good quality product, inline fan now working nicely as bathroom extract

I must admit I ordered the item based on the reputation of Dimplex. If I'd read the Trustpilot reviews before I ordered the first heater, I probably would have gone elsewhere. As it turns out, I have only good things to say about my experience with Electricpoint. I've now ordered and received 3 x Dimplex PLX075E heaters on time and in good order. No fuss and no hassle. I'd recommend using them based on my personal experience.

Wish I’d read the reviews prior to ordering, shocking company to deal with and would advise to steer well clear! Asked for advice on a product prior to ordering, was given false information that the product would work the same as the existing item I had. On installation it became clear that it was not the same item at all and required additional electrical work rather than a simple swap. On contacting the company, the person I spoke to, Peter, was rude, arrogant and patronising and extremely unhelpful. One of the worst experiences of customer service I have ever encountered.

Great price and fast delivery. Really happy from start to finish.

Bought an humistat extractor fan... Product is as described and delivery was spot on, with update ahead dispatch and update from courier when en route.

I read some of the reviews before and was perhaps a little wary, but this proved to a concern I didnt need. Would recommend

Shocking company, delivery 1 to 2 days! Not a chance, after two days, they hadn’t even took it off the shelf. Call up, ‘Shall we cancel then’ oh yeah ok, I didn’t want it any way!!!! What is the point in promising two days if you don’t go out it. Terrible customer service. Terrible company. DO NOT USE THEM.

Initially the company sent through the incorrect lights but via email communication and common sense approach Electricpoint sorted out the problem in a pragmatic and efficient way - it took some of the stress away when I needed it to. I would use again.

Order placed 7th September 2023. Received only 20 off boxes instead of ordered 30 off.
After a month still have not received my order in full.
This pseudo-company did not send me the missing items.
I will have to report to enforcement institutions.

Read other reviews and stay away from them!!!

Great prices and incredibly quick delivery. First order and based on performance so far I would definitely use again.

Not only sent me the wrong item but its broken too ! No wonder as it arrived in just the box, no outer packaging. Phoned today and they said they would refund when they receive it via parcelforce tomorrow, yet there is no email from parcel force informing us of a collection. Reading the negative experiences here getting a bit worried now...wish I'd read them first before ordering !

Customer service like it should be!
My order was dispatched with lightning speed and Nick couldn't have been more helpful when the couriers let me down.
I wouldn't hesitate to recommend or use them again.

Really poor. Ordered dimmer switches at about £90 from memory. Had our electrician on site. The inner switch components did not work. Our electrician went out and bought replacements (at our cost and time). We contacted them and they said to send them back. We sent back the faulty switches. The plates were already fitted by our electrician and we couldn’t afford to call him out again at a later date to fit the plates also. The company refused a refund, said they were going to have them tested and then said they couldn’t test them without the outer plates (which is nonsense as they work independently of the switches as they are only cosmetic covers). We have gone back and forth on this now for two weeks. At no point has there been an apology. My husband got involved today to explain more technically. They have offered £7.50 partial compensation. We have the whole house to replace switches on and a good response to this issue would have guaranteed we would have used them for all switches. Now, nothing.
Most companies are less defensive but this has been such a waste of energy I can only say avoid!

Same as some of the other comments ,Ordered an extractor,they didn't have any in stock but still took my money,a week wasted of my time

Purchased an extractor fan stating 2-3 days delivery, to receive an email stating "we are currently waiting for stock to come from the supplier, we are hoping to be able to get the stock into us within the next 7-10 working days"

Call to cancel order and complain. On 6th call got through to them. They happily cancelled order but Advised they don't deal with complaints as they are an electrical wholesaler. They then advised they recived my order and emailed me, emphasising they done this quicky (I agree, it was within 25 minutes)

However I advised website still shows 2-3 days depsite not being in stock. They advise they don't update the website with there stock levels

Not impressed, as I now need to wait for the refunded money appears so I can re-order from a company that tracks inventory before taking payment

I will not use them again

Two weeks and still waiting for my order, emailed twice no response.
Won't be using again.

total lack of customer care! Ordered a Zip instant water boiler on 9th March. plumber was able to fit it yesterday 28th March. Only at that point was it noted that there is a crack in the tank and it leaks water everywhere! Telephoned Electricpoint immediately and their agent said they will ring Zip and get back to me. Rang again only to find that there were no notes on the account and the new agent told me to take the matter up with Zip. I pointed out under the consumer rights act the goods being supplied by them are their responsibility. He then said we have a right to try to put it right and the only way to do it is for you to call Zip. I repeated that it is not my place to call zip - Electricpoint are the supplier so it is up to electric point to deal with Zip. He repeated we have rights that include giving us the opportunity to repair the item. I agreed - but they were not trying to put it right - they were telling me to contact Zip. I asked for his name which he refused to give me - clearly going no where so I put the phone down and rang Zip direct - they were lovely, helpful, prompt and courteous.

As they say - buyer beware....... cannot recommend this company and will never use it again

I believe we mostly only take the time to review a company when we have experienced an issue, something that happens to the best of us, hence I am taking the time to leave positive feedback. This is the first time we have ordered from Electricpoint, and based on our experience, would highly recommend this company. Good prices, easy to navigate website, good communication with tracked delivery, and received the full order within two working days of order, which was well packaged. No hesitation in ordering from this company again.

I never leave reviews but feel I have too this time.
I nearly never bought from this site but am really glad I did. Not only was the pricing much better than other sites, I contacted these guys to ensure I could get the heater in time. They nessaged me back within 12 hours. I ordered that day and got it delivered the next day.

The service was brilliant. After reading the negative reviews I nearly got put off but so glad I didn't. I emailed them to say I was going to leave a review and they emailed me back about their small and very hard working team who really do care about their business and the service they give and I felt that Is definitely the case.

Yes sometimes companies get it wrong but do not be put off they are great and hope they stay in business for a long time.

It was only after I ordered a wall heater, on back order, from this company did I read all the bad reviews on trust pilot.
I did think at least I bought with credit card. I needn’t have worried as it came by delivery about 2 weeks later which what I expected on back order. All good no issues

I looked on TrustPilot before making the order & was a little concerned. But reading the reviews I did check the items showed as ‘In Stock’ before proceeding. I had great service & received my items 08:00 the next day. Nice items at a good price.