Emerald Solar Reviews 

Very professional company. Work done to a very high standard. Everyone, electrician, solar installers even to scaffolding company respectful. Answered all questions.

From first visit by advisor until final completion all staff were professional polite and helpful explaining the process and advising on it's use. They sorted out minor installation issues quickly and the communication support was excellent.

I’m happy to give Emerald Solar a strong 4.5-star review based on my experience so far.

From the initial sales process through to installation and post-installation support, everything has gone smoothly. The team has been responsive and professional throughout, and they’ve addressed all the issues we raised after installation promptly and effectively, which gave us a lot of confidence in their service.

A special thanks to Jamie and Tarik, who were especially helpful and supportive during the process and made the whole experience much easier.

Overall, I would definitely recommend going ahead with the Emerald Solar team if you’re considering installing solar panels.

The whole journey with Emerald Solar was just easy. The fitters were all so friendly and helpful. Everything was cleaned up well afterwards. I’m really pleased with the results. Thank you

I am generally happy with the Solar and Battery Installation. All of the people I have dealt with have been very nice, polite and followed up with calls to ensure I am happy with the process. The sales rep wasn't pushy and helped advise me, although sadly he overestimated the amount of panels I could fit on the roof by 4, a reduction of nearly 25% of what I was expecting. I wasn't made aware until the installation was completed but the team were polite, tidy and professional. I cannot comment on the operation as yet as the equipment and app for the Levilise unit was only installed last week and the engineer was very helpful, as was the operator who called to help set up the app on my phone with me. I would recommend Emerald Solar for their customer service and speed of installation.

Sales engineer really knew his stuff, install looks great, installer and electricians we very helpful.

Very fast, efficient service. From enquiry to installation in less than a month. Looks good, great results.

Happy with my install. All went smooth and good customer service after sales.

Emerald personnel have been excellent in providing all the help I needed to complete this installation. Their aftersales help with payments and invoicing, along with technical help with setting-up new tariff's for getting the best returns etc has been extremely helpful.
I only give credit where credit is due... they have it and my thanks too.

We had a great experience with Emerald Solar. From the initial meeting to installation, the turnaround was quick and well organised. Darren was particularly helpful throughout the process, taking the time to provide clear and thorough information so we fully understood how to get the most benefit from our solar system. He also followed up post installation to make sure everything was working well.

Excellent team and excellent customer service. Thank you London team.

Polite instal team. Cleaned up after themselves. Amazing and would recommend

All went well with our instal. We were a bit hesitant at first, but we had no issues. On the day of install, our the number of panels changed but this was communicated well by Alesia who explained and was very helpful.

Brilliant service, no pushy sales.
Darren explained the system and how to get the best out of it in simple terms and looks like he got the balance of panels to batteries just right for our needs!

From initial visit to having our system installed was just over a week, very pleased with that!

Thanks!

We were assisted by Miya from the customer services team. Although the issues we faced were not severe, she was entirely professional and nothing was too much trouble for her. She was extremely efficient in sorting out and resolving our concerns, for which we are very grateful. Great work, great team! I would definitely recommend them to others, as they delivered on all their promises.

I have had solar panels from this private company. Everything was installed. I have connected through my app. Hopefully everything will remain great

I have had a very positive experience with Emerald Solar through the ordering and installation of our solar panels and battery. Installation was quick and they kept to their promised timeframes. I've not had to request any maintenance yet so I can't speak to their customer service in that regard.

Although I left a favourable review for the install. Our system has required further support.
Initially the customer service and support was poor, no calls returned and seemingly little interest in fixing the problem.

More recently an individual customer relationship manager (Miya K) has taken ownership of the problem, providing regular updates, showing genuine resolve in fixing our issue.

Smooth install. Great team. Everything was explained they was easy to contact

Great solar system and the team was very polite…quick install