I was able to speak with a lovely lady who explained everything to me. However the actual details, such as the times for peak, off-peak & shoulder are not on the website (& it wasn't clear if I would... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent customer service, so helpful and professional. The customer service person clearly explained the process of switching plans and efficiently took me through the email links to make the requir... Toon meer
Bedrijf heeft geantwoord
Jeremi gave me an enormous amount of help with both the Gas & Electricity Plan change. I found the computer process onerous & would not have navigated the proper selections without her assistance. T... Toon meer
Bedrijf heeft geantwoord
As a senior (very) woman I usually do things like this over the phone - but I found that your setup was easy to follow so I tried (successfully!) online and found it to be quite easy. Having said tha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
EnergyAustralia provides electricity and gas services to homes and businesses throughout Australia.
Contactgegevens
3000, Melbourne, Australië
- energyaustralia.com.au
4,3
Uitstekend
6K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Frustrating Website
I have 4 meters on our farm which I have to manage and for which I’m expected to choose the best plan.
This website doesn’t allow me to transfer easily between the accounts.
It’s very frustrating!
31 december 2025
Antwoord van EnergyAustralia
Hi Lyndell 👋 Thank you for your feedback. I am so sorry to hear that the online MyAccount self-service is not easy to transfer between properties. Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. – Matt.
Antwoord van EnergyAustralia
Hi Wendy👋 Thank you for sharing your feedback with us. We are so pleased to hear that it was easy to change plans. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au – Matt.
YOUNG LADY ON PHONE WAS VERY POLITE AND…
YOUNG LADY ON PHONE WAS VERY POLITE AND HELPFULL
31/12/2025
31 december 2025
Antwoord van EnergyAustralia
Hi Rene👋 Thank you for sharing your feedback with us. We are so pleased to hear that you received polite and helpful assistance when contacting us. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
Helping me to keep gettings a good deal
30 december 2025
Antwoord van EnergyAustralia
Hi Michael👋 Thank you for sharing your feedback with us. We are so pleased to hear that you were able to get a good deal. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au – Matt.
Very Confusing.
30 december 2025
Antwoord van EnergyAustralia
Hi David👋 Thank you for your feedback. I am so sorry to hear that it was very confusing and we are working on making our plans clearer with the help of feedback. Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. – Matt.
Easy to organise
30 december 2025
Antwoord van EnergyAustralia
Hi Bec👋 Thank you for sharing your feedback with us. We are so pleased to hear that it was easy to organise. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au – Matt.
So easy to change plan
All required information provided allowing me to make quick decision. Very easy step by step process guiding me throughout. No need to talk to sale consultant. Well done
30 december 2025
Antwoord van EnergyAustralia
Hi Quoc👋 Thank you for sharing your feedback with us. We are so pleased to hear that it was very easy and clear when contacting us. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
Friendly and helpful
Friendly and helpful. Need someone to guide me and be patient Thankyou.
30 december 2025
Antwoord van EnergyAustralia
Hi Denise👋 Thank you for sharing your feedback with us. We are so pleased to hear that you received friendly, helpful and patient service from our Team. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
Easy to do online.
30 december 2025
Antwoord van EnergyAustralia
Hi Anne👋 Thank you for sharing your feedback with us. We are so pleased to hear that it was easy to change plans online. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
Easy to compare on key factors.
30 december 2025
Antwoord van EnergyAustralia
Hi Cate👋 Thank you for sharing your feedback with us. We are so pleased to hear that it was easy to compare the plans. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
Antwoord van EnergyAustralia
Hi Cy👋 Thank you for sharing your feedback with us. We are so pleased to hear that it was nice and easy. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
Antwoord van EnergyAustralia
Hi Hilary👋 Thank you for sharing your feedback with us. We are so pleased to hhear everything was easy and clear to complete!
Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Ally
Energy Australia…. Puts profits before Peoplec I won’t recommend this mob.
One things for sure with Energy Australia… the only time I have any communication with them is when the Account is due, I can’t believe how high it is too, my gosh, what’s going on… they’ve been given Government approval to basically print their own money…. What a scoundrel act, And they have the audacity to ask me to also sign up with Electicity through them too… no Bloomin way…. I gotta get out of this place, go somewhere where they actually look after their customers, not take advantage as this mob are doing.
I’m shopping for another Company now, this is a sick greedy joke, only aim not laughing, The company probably isn’t Australia 🇦🇺 Based either, probably somewhere in Bloomin India, claiming to be An Aussie based company, that’s what they usually do, ‘Don’t they?’
29 december 2025
Review zonder uitnodiging
Antwoord van EnergyAustralia
Hi Fiona-Joy👋 Thank you for your feedback. I am so sorry to hear about the experience you have had and the higher than expected bills you have received.
Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au and we would be happy to look into your issues further for you and assist. - Ally
Confusing
Confusing. Why does plan start after 10 days???? Why not when the old plan expires???
29 december 2025
Antwoord van EnergyAustralia
Hi Mike 👋 Thank you for your feedback. I am so sorry to hear that the plan starts after the 10 business day cooling-off period, and we should be able to review and amend to update the new plan to start as the old plan end date to make it simpler. Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. - Matt.
Very friendly
29 december 2025
Antwoord van EnergyAustralia
Hi Donna👋 Thank you for sharing your feedback with us. We are so pleased to hear you had a friendly interaction when speaking with us! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Ally
just did what i was forced to do
29 december 2025
Antwoord van EnergyAustralia
Hi Max👋 Thank you for your feedback. Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. - Ally
Antwoord van EnergyAustralia
Hi Joanne👋 Thank you for sharing your feedback with us. We are so pleased to hear that the site is user friendly. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
simple and easy to understand
29 december 2025
Antwoord van EnergyAustralia
Hi April👋 Thank you for sharing your feedback with us. We are so pleased to hear that the site is simple and easy to understand. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
Quick call response and quick set up…
Quick call response and quick set up new plan and rebsteycor pensions
29 december 2025
Antwoord van EnergyAustralia
Hi Usanee👋 Thank you for sharing your feedback with us. We are so pleased to hear that the set up was quick. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
Solar Max great plan
With or without a battery we found EnergyAustralia solar max the best plan for us.
29 december 2025
Antwoord van EnergyAustralia
Hi Grant👋 Thank you for sharing your feedback with us. We are so pleased to hear that the Solar Max Plan is suitable for you. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
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