I was able to speak with a lovely lady who explained everything to me. However the actual details, such as the times for peak, off-peak & shoulder are not on the website (& it wasn't clear if I would... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Excellent customer service, so helpful and professional. The customer service person clearly explained the process of switching plans and efficiently took me through the email links to make the requir... Toon meer
Bedrijf heeft geantwoord
Jeremi gave me an enormous amount of help with both the Gas & Electricity Plan change. I found the computer process onerous & would not have navigated the proper selections without her assistance. T... Toon meer
Bedrijf heeft geantwoord
As a senior (very) woman I usually do things like this over the phone - but I found that your setup was easy to follow so I tried (successfully!) online and found it to be quite easy. Having said tha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
EnergyAustralia provides electricity and gas services to homes and businesses throughout Australia.
Contactgegevens
3000, Melbourne, Australië
- energyaustralia.com.au
4,3
Uitstekend
6K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Prompt and efficient service
6 januari 2026
Antwoord van EnergyAustralia
Hi Bruce 👋 Thank you for sharing your feedback with us. We are so pleased to hear that you had a positive experience. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Monica
Non-acceptance of my pensioner card.
Non-acceptance of my pensioner card.
The response to my comment in your feedback was likewise unaccepable, saying that not all cards are recognised. The card was clearly marked as from the Australian Government (services australia) and headed Queensland.
5 januari 2026
Review zonder uitnodiging
Antwoord van EnergyAustralia
Hi Jennifer👋 Thank you for sharing your feedback with us. I'm so sorry hear your concession card could not be added.
Please contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au and we can look into this further for you. - Ally
Antwoord van EnergyAustralia
Hi Jo👋 Thank you for sharing your feedback with us. We are so pleased to hear that! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
Easy to follow instructions.
As a senior (very) woman I usually do things like this over the phone - but I found that your setup was easy to follow so I tried (successfully!) online and found it to be quite easy. Having said that I think ‘real people’ are still needed for phone contact. I have friends and relatives who have no technical access or knowledge.
But - please change date setup below (American?!)
5 januari 2026
Antwoord van EnergyAustralia
Hi Terry👋 Thank you for sharing your feedback with us. We are so pleased to hear about your experience. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Mayur
What I did not like was that I had to…
What I did not like was that I had to do this. Having been with you for decades it would be nice to just get the best rate based on my usage history - that you show me you have. As well I had to guess as the date format below.
5 januari 2026
Antwoord van EnergyAustralia
Hi Nicholas👋 Thank you for your feedback. I am so sorry to hear about your experience. Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. - Mayur
easy to change
5 januari 2026
Antwoord van EnergyAustralia
Hi Kenneth👋 Thank you for sharing your feedback with us. We are so pleased to hear about your experience. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Mayur
The online new account sign up was very…
The online new account sign up was very fast and easy to do
5 januari 2026
Antwoord van EnergyAustralia
Hi David👋 Thank you for sharing your feedback with us. We are so pleased to hear about your experience using our online system. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Mayur
Antwoord van EnergyAustralia
Hi Beverley👋 Thank you for sharing your feedback with us. We are so pleased to hear that you had a positive experience. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Monica
Easy to do easy to compare
5 januari 2026
Antwoord van EnergyAustralia
Hi Linda👋 Thank you for sharing your feedback with us. We are so pleased to hear that you had a positive experience. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Monica
Antwoord van EnergyAustralia
Hi Aleyah👋 Thank you for sharing your feedback with us. We are so pleased to hear the process was quick, easy & efficient!
Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Ally
Really easy for my Mum to understand
Really easy for my Mum to understand
I just explained how to go from her current plan to this one- and it’s done!✅
4 januari 2026
Antwoord van EnergyAustralia
Hi Janine👋 Thank you for sharing your feedback with us. We are so pleased to hear that it was easy to understand and easy to change plans. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
Disappointed and Frustrated
Disappointed and frustrated. Only change of plan by customer of 20 years standing at same address, so all details are already on file - name of account holders, ownership of premises, communication preference, bill payment preference, direct debit account details, etc
BUT - I am required to provide all these details unnecesarily all over again, making switching plans a longer and more complicated process.
2 januari 2026
Antwoord van EnergyAustralia
Hi Pearl👋 Thank you for sharing your feedback with us. I'm so sorry to hear about the experience you have had. I appreciate providing all these details can make the process more time consuming and frustrating.
Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Ally
Easy to activate new rates
2 januari 2026
Antwoord van EnergyAustralia
Hi GB👋 Thank you for sharing your feedback with us. We are so pleased to hear that it was easy to update to new rates. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
Antwoord van EnergyAustralia
Hi Barbara👋 Thank you for sharing your feedback with us. We are so pleased to hear that it was easy to understand and quick. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
Antwoord van EnergyAustralia
Hi John👋 Thank you for sharing your feedback with us. We are so pleased to hear that you received great service. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
easy to follow
2 januari 2026
Antwoord van EnergyAustralia
Hi Nat👋 Thank you for sharing your feedback with us. We are so pleased to hear that it was easy to follow. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
Prompt and helpful advice
2 januari 2026
Antwoord van EnergyAustralia
Hi Jan👋 Thank you for sharing your feedback with us. We are so pleased to hear that you received prompt and helpful advice. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
Cost of living
Easy to register. The NSW Flexi plan seems to be what NSW seniors are looking for.
A $200 rebate from the NSW State Government for having the NSW Seniors Card, and also a discounted rate for holders of the Services Australia Commonwealth Health Care Card. After researching all the electricity plans, this Energy Australia NSW Seniors Flexi plan seems to be the best option for electricity delivery and supply.
1 januari 2026
Antwoord van EnergyAustralia
Hi Lawrence👋 Thank you for sharing your feedback with us. We are so pleased to hear that the offer of the NSW Seniors Card Holders with us is a great plan in the state of NSW and you were able to take this up. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au – Matt.
Antwoord van EnergyAustralia
Hi Karina👋 Thank you for sharing your feedback with us. We are so pleased to hear that the plans are easy and clear to navigate. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au – Matt.
Antwoord van EnergyAustralia
Hi Thomas👋 Thank you for sharing your feedback with us. We are so pleased to hear that it was clear and easy. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au – Matt.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.