I was able to speak with a lovely lady who explained everything to me. However the actual details, such as the times for peak, off-peak & shoulder are not on the website (& it wasn't clear if I would... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent customer service, so helpful and professional. The customer service person clearly explained the process of switching plans and efficiently took me through the email links to make the requir... Toon meer
Bedrijf heeft geantwoord
Jeremi gave me an enormous amount of help with both the Gas & Electricity Plan change. I found the computer process onerous & would not have navigated the proper selections without her assistance. T... Toon meer
Bedrijf heeft geantwoord
As a senior (very) woman I usually do things like this over the phone - but I found that your setup was easy to follow so I tried (successfully!) online and found it to be quite easy. Having said tha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
EnergyAustralia provides electricity and gas services to homes and businesses throughout Australia.
Contactgegevens
3000, Melbourne, Australië
- energyaustralia.com.au
4,3
Uitstekend
6K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Co-opereative people
Co-opereative people, quick responses, and ease of changing plans on My Account.
7 januari 2026
Antwoord van EnergyAustralia
Hi James👋 Thank you for sharing your feedback with us. We are so pleased to hear that you received wonderful customer service when contacting us and how quick and easy changing plans through the MyAccount is. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au – Matt.
All this information is already on file
7 januari 2026
Antwoord van EnergyAustralia
Hi Kerry 👋 Thank you for your feedback. I am so sorry to hear that you have not had the best experience with us and hope that moving forward the experience is much better. Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. – Matt.
Antwoord van EnergyAustralia
Hi Tina👋 Thank you for sharing your feedback with us. We are so pleased to hear that! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
Good and clear communication and…
Good and clear communication and process user friendly.
7 januari 2026
Antwoord van EnergyAustralia
Hi Rashed👋 Thank you for sharing your feedback with us. We are so pleased to hear about your experience. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Mayur
Antwoord van EnergyAustralia
Hi Vickie👋 Thank you for sharing your feedback with us. We are so pleased to hear about your experience with our staff. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Mayur
Antwoord van EnergyAustralia
Hi John👋 Thank you for sharing your feedback with us. We are so pleased to hear about your experience. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Mayur
Antwoord van EnergyAustralia
Hi Srishti👋 Thank you for sharing your feedback with us. We are so pleased to hear that you had a positive experience. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Monica
Fabulous Over Phone Support for Seniors
The gentleman that walked me through the plan whilst I was on mobile and helped me get 'Seniors Discount' was fabulous. It was very lovely to get such great customer care over the phone.
7 januari 2026
Antwoord van EnergyAustralia
Hi Narelle👋 Thank you for sharing your feedback with us. We are so pleased to hear that you had a positive experience. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Monica
All Good from Rob
7 januari 2026
Antwoord van EnergyAustralia
Hi Robert👋 Thank you for sharing your feedback with us. We are so pleased to hear that you had a positive experience. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Monica
New Plan
Hi Lovely Lady I spoke to very helpful as she pointed me in the right direction all signed up now on new plan. Ian a loyal customer of many, many years would be not change company.
Thanks Larry Johnstone
7 januari 2026
Antwoord van EnergyAustralia
Hi Larry👋 Thank you for sharing your feedback with us. We are so pleased to hear that you had a positive experience. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Monica
Antwoord van EnergyAustralia
Hi Brenda! Thank you for sharing your feedback with us. We are so pleased to hear that you had a positive experience. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Monica
Simple and easy
6 januari 2026
Antwoord van EnergyAustralia
Hi Maureen👋 Thank you for sharing your feedback with us. We are so pleased to hear that it was simple and easy. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
Good service
6 januari 2026
Antwoord van EnergyAustralia
Hi Morris👋 Thank you for sharing your feedback with us. We are so pleased to hear that you received good service. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
Antwoord van EnergyAustralia
Hi Tony👋 Thank you for sharing your feedback with us. We are so pleased to hear that we could make it easy! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
Antwoord van EnergyAustralia
Hi William👋 Thank you for sharing your feedback with us. We are so pleased to hear about your experience with changing plans. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Mayur
easy to follow
6 januari 2026
Antwoord van EnergyAustralia
Hi Robert👋 Thank you for sharing your feedback with us. We are so pleased to hear that you had a positive experience. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Monica
Antwoord van EnergyAustralia
Hi Helen 👋 Thank you for sharing your feedback with us. We are so pleased to hear that you had a positive experience. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Monica
It was easy to apply even for me at 70
6 januari 2026
Antwoord van EnergyAustralia
Hi Anna 👋 Thank you for sharing your feedback with us. We are so pleased to hear that you had a positive experience. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Monica
Antwoord van EnergyAustralia
Hi Julieanne 👋 Thank you for sharing your feedback with us. We are so pleased to hear that you had a positive experience. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Monica
Staff was very helpful and clear with…
Staff was very helpful and clear with explanations, thank you
6 januari 2026
Antwoord van EnergyAustralia
Hi Larry 👋 Thank you for sharing your feedback with us. We are so pleased to hear that you had a positive experience. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Monica
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