I was able to speak with a lovely lady who explained everything to me. However the actual details, such as the times for peak, off-peak & shoulder are not on the website (& it wasn't clear if I would... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent customer service, so helpful and professional. The customer service person clearly explained the process of switching plans and efficiently took me through the email links to make the requir... Toon meer
Bedrijf heeft geantwoord
Jeremi gave me an enormous amount of help with both the Gas & Electricity Plan change. I found the computer process onerous & would not have navigated the proper selections without her assistance. T... Toon meer
Bedrijf heeft geantwoord
As a senior (very) woman I usually do things like this over the phone - but I found that your setup was easy to follow so I tried (successfully!) online and found it to be quite easy. Having said tha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
EnergyAustralia provides electricity and gas services to homes and businesses throughout Australia.
Contactgegevens
3000, Melbourne, Australië
- energyaustralia.com.au
4,3
Uitstekend
6K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
THANK YOU GRACE.
GRACE WAS VERY HELPFUL AND THE FORM WAS SIMPLE TO GET A 16% DISCOUNT.,
9 januari 2026
Antwoord van EnergyAustralia
Hi Jill👋 Thank you for sharing your feedback with us. We are so pleased to hear that Grace was able to help you! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
Antwoord van EnergyAustralia
Hi Sydney👋 Thank you for sharing your feedback with us. We are so pleased to hear that! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
We are existing customers & we have to…
We are existing customers & we have to go through the process of updating our plans (gas & electricty). all the time. Why cant you just update customers to the best offer available and save all the hassle!! We were already on the Flexiplan & have just gone through a time consuming process to get back to where we were! Please consider streamlining this process. Thank you
9 januari 2026
Antwoord van EnergyAustralia
Hi Jmac 👋 Thank you for your feedback. I am so sorry to hear that. Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. -Nick
Changing energy plans
The lady who took my call (Vee?) was extremely helpful and made the process of changing energy plans as easy as possible for me - very much appreciated!
9 januari 2026
Antwoord van EnergyAustralia
Hi Tim👋 Thank you for sharing your feedback with us. We are so pleased to hear that they were able to help! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
Very helpful operator
Very helpful operator. Straight up understood what i needed and presented all the information i needed to make the correct plan choices.
9 januari 2026
Antwoord van EnergyAustralia
Hi Alister👋 Thank you for sharing your feedback with us. We are so pleased to hear that you had a positive experience. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Monica
I m applying for new connection
I m applying for new connection, without disconnecting the current home. this wasn't clear when I applied online.
9 januari 2026
Antwoord van EnergyAustralia
Hi Simon 👋 Thank you for your feedback. I am so sorry to hear that it wasn't clear when actioning the new connection online. Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. - Matt.
Very happy customer
I changed to Energy Australia about two years ago I think and it has been the best experience I’ve ever had, very easy to communicate with and nothing is a problem
8 januari 2026
Antwoord van EnergyAustralia
Hi Dianne👋 Thank you for sharing your feedback with us. We are so pleased to hear that it has been easy to communicate with us and such a great experience with us so far. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au – Matt.
The call with Fray from Energy austarlia
The call with Fray from Energy Australia was great, well informed and was very helpful.
8 januari 2026
Antwoord van EnergyAustralia
Hi Daniel👋 Thank you for sharing your feedback with us. We are so pleased to hear that Fray was able to provide such great customer service for you. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au – Matt.
User friendly
8 januari 2026
Antwoord van EnergyAustralia
Hi Jenni👋 Thank you for sharing your feedback with us. We are so pleased to hear that it is user friendly. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au – Matt.
Quite easy to assess, choose and switch
It was quite easy to accomplish the change in plan, and the online material about the different plans was reasonable easy to understand.
8 januari 2026
Antwoord van EnergyAustralia
Hi Gregory👋 Thank you for sharing your feedback with us. We are so pleased to hear that it was easy to action online and was easy to understand. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au – Matt.
Good and polite customer service
8 januari 2026
Antwoord van EnergyAustralia
Hi Ian👋 Thank you for sharing your feedback with us. We are so pleased to hear that we could help! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
Relatively easy review experience.
8 januari 2026
Antwoord van EnergyAustralia
Hi Sue👋 Thank you for sharing your feedback with us. We are so pleased to hear that! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
Antwoord van EnergyAustralia
Hi Geoffrey👋 Thank you for sharing your feedback with us. We are so pleased to hear about your experience with one of our consultants. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Mayur
not a clear form to complete ....i did…
not a clear form to complete ....i did not want to be disconnected or move address....!!...but only seemed to have these 2 options according to the form criteria.
8 januari 2026
Antwoord van EnergyAustralia
Hi Michael 👋 Thank you for your feedback. I am so sorry to hear about your experience using our form. Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. - Mayur
Was so easy to view and the information…
Was so easy to view and the information was easy to understand.
8 januari 2026
Antwoord van EnergyAustralia
Hi Patty👋 Thank you for sharing your feedback with us. We are so pleased to hear about your experience. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Mayur
Switching Plans
I spoke with a representative prior to going on-line to change my plan. It took a little while to establish what I would save in total by switching plans but I did get an answer on what I would save compared to the latest bill I received, which turned out to be rewarding.
8 januari 2026
Antwoord van EnergyAustralia
Hi Ross👋 Thank you for sharing your feedback with us. We are so pleased to hear about your experience. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Mayur
Easy process to change plans
8 januari 2026
Antwoord van EnergyAustralia
Hi Kenneth👋 Thank you for sharing your feedback with us. We are so pleased to hear about your experience with changing plans. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Mayur
Great lady (Kay) helping us & guiding…
Great lady (Kay) helping us & guiding us through changing our electricity plan this morning, easy to understand her instructions to us, very pleasant & patient regarding our questions. Definitely an asset to your business!
8 januari 2026
Antwoord van EnergyAustralia
Hi Warren👋 Thank you for sharing your feedback with us. We are so pleased to hear about your experience with one of our consultants. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Mayur
Simple to use
8 januari 2026
Antwoord van EnergyAustralia
Hi Bryan👋 Thank you for sharing your feedback with us. We are so pleased to hear that you had a positive experience. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Monica
Super helpful
It’s always been so straight forward and easy to use. No issues at all.
8 januari 2026
Antwoord van EnergyAustralia
Hi Mert👋 Thank you for sharing your feedback with us. We are so pleased to hear that you had a positive experience. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Monica
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