I was able to speak with a lovely lady who explained everything to me. However the actual details, such as the times for peak, off-peak & shoulder are not on the website (& it wasn't clear if I would... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent customer service, so helpful and professional. The customer service person clearly explained the process of switching plans and efficiently took me through the email links to make the requir... Toon meer
Bedrijf heeft geantwoord
Jeremi gave me an enormous amount of help with both the Gas & Electricity Plan change. I found the computer process onerous & would not have navigated the proper selections without her assistance. T... Toon meer
Bedrijf heeft geantwoord
As a senior (very) woman I usually do things like this over the phone - but I found that your setup was easy to follow so I tried (successfully!) online and found it to be quite easy. Having said tha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
EnergyAustralia provides electricity and gas services to homes and businesses throughout Australia.
Contactgegevens
3000, Melbourne, Australië
- energyaustralia.com.au
4,3
Uitstekend
6K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van EnergyAustralia
Hi Roger👋 Thank you for sharing your feedback with us. We are so pleased to hear that we could make it easy for you! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
Antwoord van EnergyAustralia
Hi May👋 Thank you for sharing your feedback with us. We are so pleased to hear that we could help! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
A successful phone call
Polite and helpful assistance from Energy Australia consultant delivered me a new and cheaper plan.
13 januari 2026
Antwoord van EnergyAustralia
Hi Gayle👋 Thank you for sharing your feedback with us. We are so pleased to hear that! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
Easy to access
Easy to access. My only complaint is that you don't let me know when my contract expires and you stop taking money from my account. The only was I found out was be checking my current bill and noticing that the direct debits were not there.
13 januari 2026
Antwoord van EnergyAustralia
Hi Diane👋 Thank you for sharing your feedback with us. We are so pleased to hear that it is easy to access but not impressed that you have not received the notifications about the plan change or direct debit dropping. If there is any outstanding concerns not answered or resolved, please contact us. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
Antwoord van EnergyAustralia
Hi Amba👋 Thank you for sharing your feedback with us. We are so pleased to hear that you have experienced fast and convenient service to date. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
Antwoord van EnergyAustralia
Hi Trudi👋 Thank you for sharing your feedback with us. We are so pleased to hear that you have received fast service to date. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
Jeremi has patience of a saint
Jeremi gave me an enormous amount of help with both the Gas & Electricity Plan change. I found the computer process onerous & would not have navigated the proper selections without her assistance. Thanks to Jeremi's patience.
13 januari 2025
Antwoord van EnergyAustralia
Hi H W S👋 Thank you for sharing your feedback with us. We are so pleased to hear that you received such wonderful assistance from Jeremi in relation to changing plans. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
Antwoord van EnergyAustralia
Hi Shane👋 Thank you for sharing your feedback with us. We are so pleased to hear this!
Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Ally
Good Prompt to update plan however comparison experience poor.
No easy way to compare existing plan and new plan. Not user friendly. It would be more useful if there was snapshot of current plan and rates with a comparison to the new plan that I am choosing.
12 januari 2026
Antwoord van EnergyAustralia
Hi Kensel👋 Thank you for sharing your feedback with us. We appreciate your feedback on the way our plans are displayed when comparing then and will certainly take this on board.
Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Ally
Easy and helpful call centre staff and…
Easy and helpful call centre staff and competitive rates
12 januari 2026
Antwoord van EnergyAustralia
Hi Grace👋 Thank you for sharing your feedback with us. We are so pleased to hear that! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
Chat Online waiting time , then 9 pm closed chat with no help
use chat online service to update account details, was told wait 35 minutes, after 20 minutes advise chat service closed at 9pm Vic time. So no help except waste time online
13 januari 2025
Antwoord van EnergyAustralia
Hi Yw 👋 Thank you for your feedback. I am so sorry to hear that. Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. -Nick
It was quick and easy to setup a plan…
It was quick and easy to setup a plan and check the price.
Was good value at the time of setting up we will see how it goes longer term
12 januari 2026
Antwoord van EnergyAustralia
Hi Michael👋 Thank you for sharing your feedback with us. We are so pleased to hear that! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
Nice & easy
You have recommended and advised a cheaper plan. The process to change the plan is easy
12 januari 2026
Antwoord van EnergyAustralia
Hi Irene👋 Thank you for sharing your feedback with us. We are so pleased to hear that you found changing the plan easy. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Kevin
Excellent customer service Alex
10 januari 2026
Antwoord van EnergyAustralia
Hi Georges👋 Thank you for sharing your feedback with us. We are so pleased to hear that you had a good experience calling us. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Kevin
Easy Plan Changeover
12 januari 2026
Antwoord van EnergyAustralia
Hello👋 Thank you for sharing your feedback with us. We are so pleased to hear changing your plan over was easy!
Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Ally
June is the best customer service…
June is the best customer service officer as he is very professional, friendly, kind and helpful as well as caring
12 januari 2026
Antwoord van EnergyAustralia
Hi Stephen👋 Thank you for sharing your feedback with us. We are so pleased to hear about the wonderful experience you had when speaking with June!
Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Ally
Antwoord van EnergyAustralia
Hi Genlin👋 Thank you for sharing your feedback with us. We are so pleased to hear this!
Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Ally
You removed me from a 16% discount…
You removed me from a 16% discount plant to one with no discount. Why did you just did not apply the discounted rate initially? Your plans are unclear to the benefits or limitations of each selection
11 januari 2026
Antwoord van EnergyAustralia
Hi AS 👋 Thank you for your feedback. I am so sorry to hear that the discount was stopped as it reached the end of the benefit period. Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. - Matt.
Antwoord van EnergyAustralia
Hi Rebecca👋 Thank you for sharing your feedback with us. We are so pleased to hear our website was easy to use when changing your plans!
Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Ally
Antwoord van EnergyAustralia
Hi Mark👋 Thank you for sharing your feedback with us. We are so pleased to hear changing your plan was easy!
Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Ally
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