I was able to speak with a lovely lady who explained everything to me. However the actual details, such as the times for peak, off-peak & shoulder are not on the website (& it wasn't clear if I would... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent customer service, so helpful and professional. The customer service person clearly explained the process of switching plans and efficiently took me through the email links to make the requir... Toon meer
Bedrijf heeft geantwoord
Jeremi gave me an enormous amount of help with both the Gas & Electricity Plan change. I found the computer process onerous & would not have navigated the proper selections without her assistance. T... Toon meer
Bedrijf heeft geantwoord
As a senior (very) woman I usually do things like this over the phone - but I found that your setup was easy to follow so I tried (successfully!) online and found it to be quite easy. Having said tha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
EnergyAustralia provides electricity and gas services to homes and businesses throughout Australia.
Contactgegevens
3000, Melbourne, Australië
- energyaustralia.com.au
4,3
Uitstekend
6K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Easy to understand
Easy to understand. Only thing I would suggest is that you give existing customers the option of selecting 'continue' for the direct debit.
16 januari 2026
Antwoord van EnergyAustralia
Hi Mary👋 Thank you for sharing your feedback with us. We are so pleased to hear that Easy to understand. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Hayden
Excellent customer service
Excellent customer service, so helpful and professional. The customer service person clearly explained the process of switching plans and efficiently took me through the email links to make the required changes. This was so easy to understand and so so quick to process - less than 2 minutes. It was great to have someone there to guide me through the steps if I had needed help. Many thanks, great support!
15 januari 2026
Antwoord van EnergyAustralia
Hi Kristen👋 Thank you for sharing your feedback with us. We are so pleased to hear that the customer service, so helpful and professional. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Hayden
linda was very helpful
15 januari 2026
Antwoord van EnergyAustralia
Hi Sharon👋 Thank you for sharing your feedback with us. We are so pleased to hear that Linda was able to help you. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Hayden
Antwoord van EnergyAustralia
Hi Ananda👋 Thank you for sharing your feedback with us. We are so pleased to hear that it was very quick and simple. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Hayden
The details were easy to follow.
15 januari 2026
Antwoord van EnergyAustralia
Hi David👋 Thank you for sharing your feedback with us. We are so pleased to hear that it was easy to follow. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Hayden
Quick and easy
15 januari 2026
Antwoord van EnergyAustralia
Hi Ian👋 Thank you for sharing your feedback with us. We are so pleased to hear that! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
Antwoord van EnergyAustralia
Hi Darren👋 Thank you for sharing your feedback with us. We are so pleased to hear that we could make it easy. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
The person I spoke to was excellent
15 januari 2026
Antwoord van EnergyAustralia
Hi Ken👋 Thank you for sharing your feedback with us. We are so pleased to hear that The person you spoke to was excellent. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Hayden
Helpful person - but details hard to access
I was able to speak with a lovely lady who explained everything to me. However the actual details, such as the times for peak, off-peak & shoulder are not on the website (& it wasn't clear if I would be on a flat tariff or not) & I had to keep asking until I could get the details. I also note that on the one-page new plan summary the Flexi 16% discount has been applied to the usage rates, but not the supply charge. The actual costs (and their applicable times) shouldn't be hard to find or inconsistent & confusing.
15 januari 2026
Antwoord van EnergyAustralia
Hi NB👋 Thank you for sharing your feedback with us. We are so pleased to hear that the agent was helpful. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Hayden
The experience was good but I…
The experience was good but I constantly wonder why I have to call EVERY SINGLE YEAR to update my plan and why Energy Australia can't just move me to the best plan when another one becomes available. It is a waste of everyone's precious time and resources and should not need to happen
15 januari 2026
Antwoord van EnergyAustralia
Hi Lynn👋 Thank you for sharing your feedback with us. Unfortunately, plans are rapidly changing, and we always advise to review your plan yearly. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Hayden
nothing to add here
15 januari 2026
Antwoord van EnergyAustralia
Hi Andrew👋 Thank you for sharing your feedback with us.Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Hayden
Live alone and work 5 days a week and…
Live alone and work 5 days a week and still got a 700$ electricity bills. Their status on Google reviews and product reviews are 1.4 out of 5.
15 januari 2026
Review zonder uitnodiging
Antwoord van EnergyAustralia
Hi Gelrald 👋 Thank you for your feedback. I am so sorry to hear that you have a higher-than-expected bill. Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. - Hayden
all online
all online
I like that i did not need to speak or wait on the phone to set up connection.
15 januari 2026
Antwoord van EnergyAustralia
Hi Angela👋 Thank you for sharing your feedback with us. We are so pleased to hear that you are plased with the online facilities . Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Hayden
Great service from Del thank you
Del was very pleasant, informative and went above and beyond
14 januari 2026
Antwoord van EnergyAustralia
Hi Colleen👋 Thank you for sharing your feedback with us. We are so pleased to hear that you received high quality service from Del. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au – Matt.
The Company representative was…not sure
The Company representative was extremely helpful and assisted me through each step of the process.
14 januari 2026
Antwoord van EnergyAustralia
Hi Theodore👋 Thank you for sharing your feedback with us. We are so pleased to hear that! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
I spoke to a young man on the phone to…
I spoke to a young man on the phone to get my aged pension concession card added to my account and he was very helpful, he sent me email link to change to a better plan for my gas and electricity.
14 januari 2026
Antwoord van EnergyAustralia
Hi Jean👋 Thank you for sharing your feedback with us. We are so pleased to hear that we could help get the concession added to your account. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
Antwoord van EnergyAustralia
Hi Karen👋 Thank you for sharing your feedback with us. We are so pleased to hear that you are pleased with the rates and the service with us to date. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
easy to using
14 januari 2026
Antwoord van EnergyAustralia
Hi Customer👋 Thank you for sharing your feedback with us. We are so pleased to hear that our services are easy to use. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
If I could give no stars I would
If I could give no stars I would, they like asking you questions from no reply emails so you can’t even answer them, I think it’s a way of ripping people off and saying it’s the customers fault for not replying
14 januari 2026
Review zonder uitnodiging
Antwoord van EnergyAustralia
Hi Matthew 👋 Thank you for your feedback. I am so sorry to hear that the way we contact and ask for details is not clear on how to respond or where can contact us. Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. - Matt.
Antwoord van EnergyAustralia
Hi Geoff👋 Thank you for sharing your feedback with us. We are so pleased to hear that it was easy to make changes online. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
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