I was able to speak with a lovely lady who explained everything to me. However the actual details, such as the times for peak, off-peak & shoulder are not on the website (& it wasn't clear if I would... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent customer service, so helpful and professional. The customer service person clearly explained the process of switching plans and efficiently took me through the email links to make the requir... Toon meer
Bedrijf heeft geantwoord
Jeremi gave me an enormous amount of help with both the Gas & Electricity Plan change. I found the computer process onerous & would not have navigated the proper selections without her assistance. T... Toon meer
Bedrijf heeft geantwoord
As a senior (very) woman I usually do things like this over the phone - but I found that your setup was easy to follow so I tried (successfully!) online and found it to be quite easy. Having said tha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
EnergyAustralia provides electricity and gas services to homes and businesses throughout Australia.
Contactgegevens
3000, Melbourne, Australië
- energyaustralia.com.au
4,3
Uitstekend
6K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
It was so easy to do over the computer
It was so easy to do over the computer. Thank you. The plans were clearly stated and I was able to pick the one I had been on previously.
21 januari 2026
Antwoord van EnergyAustralia
Hi JC👋 Thank you for sharing your feedback with us. We are so pleased to hear that you found using our website easy. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Kevin
Info was helpful
Info was helpful. The login experience needs improving please - can we do away with passwords and just use a one-time code sent to our phone?
21 januari 2026
Antwoord van EnergyAustralia
Hi Martin 👋 Thank you for your feedback regarding passwords. If you have any further questions, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. - Kevin
Information targeted and easy to…
Information targeted and easy to understand - easy to work one's way through what had to be done
21 januari 2026
Antwoord van EnergyAustralia
Hi Nigel👋 Thank you for sharing your feedback with us. We are so pleased to hear that you found it easy to use our website. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Kevin
there is no transparency with their…
there is no transparency with their usage reporting in the application..
20 januari 2026
Antwoord van EnergyAustralia
Hi Mac 👋 Thank you for your feedback. I am so sorry to hear that you are having issues getting your usage details. Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. - Kevin
Antwoord van EnergyAustralia
Hi Jacqueline👋 Thank you for sharing your feedback with us. We are so pleased to hear that you found using our website easy. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Kevin
I trust Energy Australia
I trust. Energy Australia as they have always offered me honest advice on Energy plans that would best suit my needs saving me money. The website is easy to navigate. Staff are helpful,professional and friendly
21 januari 2026
Antwoord van EnergyAustralia
Hi Gerald 👋 Thank you for sharing your feedback with us. We are so pleased to hear that you had a great experience contacting us. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Kevin
Good service provided by call…
Good service provided by call attendant.
Easy friendly changeover.
20 januari 2026
Antwoord van EnergyAustralia
Hi Tony👋 Thank you for sharing your feedback with us. We are so pleased to hear that you had a good experience calling us. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Kevin
The lady I spoke to was very helpful!
20 januari 2026
Antwoord van EnergyAustralia
Hi Janette👋 Thank you for sharing your feedback with us. We are so pleased to hear that! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
Krystien was very helpful and reassuring
Krystien was very helpful and reassuring every step of the way.
20 januari 2026
Antwoord van EnergyAustralia
Hi Roslyn👋 Thank you for sharing your feedback with us. We are so pleased to hear that you had a good experience speaking with us. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Kevin
Lovely operator
19 januari 2026
Antwoord van EnergyAustralia
Hi Rosanne👋 Thank you for sharing your feedback with us. We are so pleased to hear that you had a good experience contacting us. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Kevin
Live Chat very helpful
With the help on Live Chat to help. Raj and Jenny were very helpful
19 januari 2026
Antwoord van EnergyAustralia
Hi Patrick👋 Thank you for sharing your feedback with us. We are so pleased to hear that! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
Antwoord van EnergyAustralia
Hi Lorraine👋 Thank you for sharing your feedback with us. We are so pleased to hear that! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
the person I dealt with was extremely…
the person I dealt with was extremely helpful and patient
19 januari 2026
Antwoord van EnergyAustralia
Hi Paul👋 Thank you for sharing your feedback with us. We are so pleased to hear that! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
I rang and got and overseas call…
I rang and got and overseas call centre.
couldnt help
thinking of change providers due to oversea call centre
19 januari 2026
Antwoord van EnergyAustralia
Hi Karen 👋 Thank you for your feedback. I am so sorry to hear about your experience. Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. - Mayur
Fairly straightforward to complete…
Fairly straightforward to complete online, and offer is fairly competitive with other suppliers
19 januari 2026
Antwoord van EnergyAustralia
Hi Hamish👋 Thank you for sharing your feedback with us. We are so pleased to hear that you found using our website easy and straightforward. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Kevin
Antwoord van EnergyAustralia
Hi Sharon👋 Thank you for sharing your feedback with us. We are so pleased to hear that you found our website easy to use. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Kevin
Firstly
Firstly, my account used to be on the Flexi Plan and you switched it to the Balance Plan; that I have never asked for!
Now I have just switched back to Flexi Plan.
Secondly, you are hiding daily supply charges, they are not listed on the plan selection page. Why... do not answer.
18 januari 2026
Antwoord van EnergyAustralia
Hi Janos 👋 Thank you for your feedback. I am so sorry to hear that you had issues with your plan finishing. Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. - Kevin
Too much confusion!
Too much confusion!! Interchanging the words 'gas' and 'energy' just add to that confusion.
Abolish executive bonuses for signing up new customers and have same rates for all suppliers.
Competition in the energy sector is a joke. Executives first, shareholders second and customers a distant last.
18 januari 2026
Antwoord van EnergyAustralia
Hi Greg👋 Thank you for sharing your feedback with us. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Hayden
Antwoord van EnergyAustralia
Hi Mugdha👋 Thank you for sharing your feedback with us. We are so pleased to hear that you are happy with our new plan. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Kevin
Easy & affordable electricity plan change.
Clearly set out plan options showing all fees, rates, charges & concessions.
18 januari 2026
Antwoord van EnergyAustralia
Hi Glen👋 Thank you for sharing your feedback with us. We are so pleased to hear that the plans were clearly advised. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Hayden
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