EQUIDRY Reviews 

Ordered a coat and a pair of jods. After only a couple of times wearing the jods, the stitching was faulty and got told I could only return for them to get fixed or a replacement- they would “review” upon return. Okay, it is what it is. Sent the return back… ZERO communication. Next thing I know, after approx 1 week, I get an email to say my equidry parcel is out for delivery. Okay? Didn’t realise I was expecting anything, therefore wasn’t home. The delivery driver did not follow safe place instructions and my parcel got stolen. I contacted Equidry who said that I had to wait fo DPD to investigate and to contact them again in 6 working days if they haven’t. Of course, DPD didn’t bother, so I contacted Equidry. The response was that I could have a replacement pair sent out, but would have to wait until Monday for this. No problem. Then I was told “I suggest you remove your safe place instructions to prevent this happening again”. The issue wasn’t my safe place, it was that my instructions weren’t followed in the first place?! Your SAFE PLACE instructions are there for a REASON. I immediately responded and asked if I could change the colour, to which I got told “no. The order has been placed”. Funny, because less than a few mins after I received that email, I then got an email today the order had been placed. If they wanted to have helped, they would have. Honestly, this whole experience has just been soured. I’ve been wanting to purchase from equidry for so long, and finally decided to treat myself. I won’t bother next time- I’ll go elsewhere. I didn’t appreciate the tone on the emails nor did I appreciate the unhelpfulness. Honestly, go elsewhere.

Clicked for express delivery 1-2 days it’s been 6 days now and still no notification to say parcel on the way nothing on the website to say not delivering. Tried to contact customer services for days to get ignored or fobbed off. Quick to take my money yet haven’t sent the goods!!! Avoid at all costs!

We have five of these coats in adult and children's sizes. They are excellent quality and the children get a lot of use out of them. As well as for riding they are handy for slipping on after other outdoor sports. Ours are always on standby on the side lines of rugby and football matches!

Equidry customer service is also excellent. Thank you Becca and Jane.

Black Friday Deals.... not quite! I accidently purchased the wrong size so as my other dog already has this coat, I had to return it. My fault, as I did not check the shipping cost to return, but the website states £5.00, but I have been deducted £6.99 and yet it cost £2.99 for them to send it to me in the first place! Interesting maths applied so I will not be ordering from them again and especially not during a so called bargain sale!

Brilliant customer service & product even better then expected.

great service, quick delivery, hastle free

A great experience buying online from Equidry. Fantastic choice of styles and colours and I really like that all the coats and jackets are pictured being worn (as well as in close up etc) so you get a good idea of how they will look. I found the size guide very useful with the measurements given of how big the garments actually are so you can compare with something you already own. Dispatch and delivery was quicker than I expected too.

Great experience. Great service and quick delivery. Happily purchase again!

These coats are actually waterproof. The horse exercise sheet is well fitting, doesn’t move whilst on and my horse seems to enjoy the comfort.

Looked at various different coats for my cocker spaniel and eventually decided on Equidry. The product is of the highest quality and fits my dog perfectly. I went for the small long length, and the navy/raspberry combination is beautiful. The customer service is of the highest quality and the turnaround time from order to delivery is first class. Would highly recommend.

First order didn’t arrive. Second order finally delivered a month after the original order. After only wearing my equidry raincoat a handful of times the zip has come off. I’ve reached out twice to the company with no reply. £140 for a raincoat that’s no use just as the wet season is in full flow. Seriously unimpressed

After standing in the pouring rain today for about two hours and remaining dry I thought it's about time I gave my Equidry Coat a review. These coats are amazingly waterproof, easy to move in and have very handy zips. I have recommended them to lots of people I know.

I’ve just received my equidry coat for my dog and I’m absolutely delighted with it, very fast delivery. It’s a little big round his middle but the length is perfect and as he’s only 7 months old I’m sure he’ll grow into it. Obviously I haven’t tried it in wet weather but I’m definitely looking forward to giving it a whirl. The leg straps at the back are brilliant, not thin and flimsy but thick and strong, which is exactly what I need for my very powerful German Shepherd.
I’m so glad my daughter found your stall at The Horse of The Year Show in Birmingham.
Thank you once again and I love the colour….

Kim Carey

Received my jacket today Navy with fleece pink lining. I’m in love already just need the weather to drop.
Great service quick delivery.

love the equidry coat great for the winter

Fantastic customer service ⭐⭐⭐⭐⭐

I had been trying to decide which main brand Equestrian riding coat to buy .

Unfortunately I took a little too long and by the time I had decided on the Equidry coat I had missed the sale by 8 hours.

After speaking with Becca on FB messenger. She first of all advised which size would be better . Then also said that she would match the sale price for me as the sale had finished on a Sunday and I wasn't able to contact anyone from Equidry to answer my queries prior to ordering .

I am now waiting on delivery of my Equidry Evolution mesh long coat and can't wait to try it out .

On a positive note delivery was swift, and my order arrived within 2 days.

However, I was thoroughly disappointed with the sizing. The sizing advice chart on their website is inaccurate.
I am a size 8/10 so as per their size advice I ordered a S which is apparently supposed to be a size 10/12, waist supposed to be 30cm. The leggings I received have a 24cm waist. That's way too small for a size 10/12. Not even close to true to size.
Customer service not at all helpful about it. They do not offer exchanges and they do not offer prepaid returns labels.
So I have to fork out due to their mistakes.
The products are good, but I would recommend sizing up to avoid disappointment and excess delivery costs.

Amazing service..... the item I ordered was out of stock but the guys at EQUIDRY couldn't have been more helpful it resolved! Then my jacket arrived so quickly & looked fantastic. Tested it on a rainy hack on the weekend! Everyone else was very jealous!!!!! Will definitely be back for more! ⭐️⭐️⭐️⭐️⭐️

Fast delivery, easy to order on website.
Ordered xxs for my 13 year old daugther, fits well and ive worn it myself (size 12). Definitely well needed with the storms we've had. Kept us dry

I contacted them post placing my order, explaining we’d been let down for an item (from a different company) for my daughter’s bday, and asked if they could send with a degree of urgency.
It’s was delivered the next day! Not even 24hrs later.
And to top it off, they popped a hat in the parcel too, as a ‘happy bday gift’
Brilliant