The rugs are beautiful! I ordered two rugs and one delivered promptly, but the second was on backorder. When I contacted customer service, they offered me a credit for the delay, or replacement with a... Toon meer
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Lees wat reviewers zeggen
The rug I got looks exactly like the photo. It exceeded my expectations! It is very good quality. I will be ordering from this company again.
This Oushak rug in blue has all the features needed for a busy home with pets and kids. The classic coastal style and colorway fit beautifully into my decor scheme. The textile is soft and doesn’t sli... Toon meer
Bedrijf heeft geantwoord
Rug was not for me. They mention a return policy but when you get “approved” for your return they conveniently know that you have to ship it to Turkey and incur the costs meanwhile the rug shipped thr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Discover unique luxury rugs at unbeatable prices. From vintage-inspired Turkish rugs to elegant Persian and runner rugs, our collections blend timeless design with modern comfort. Trusted quality, fast delivery, and customer-first service.
Contactgegevens
Verenigde Staten
- hello@famerugs.com
- famerugs.com
4,0
Goed
90 reviews
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Heeft 85% van zijn negatieve reviews beantwoord
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We only use Fame Rugs! ❤️
I have loved ordering from Fame Rugs! We’ve used their rugs for years in various rooms in our home and most recently upgraded our living room rug to an area rug from Fame Rugs. I love how durable they are for life with little kids, and you can’t beat the elevated look they give. 10/10 recommend!
28 februari 2026
Review zonder uitnodiging
Antwoord van Fame Rugs
Thank you so much for your continued support! It truly means a lot to us! We’re so happy to hear our rugs have been part of your home over the years and that you’re loving your new living room upgrade. Durability and that elevated look are exactly what we aim for 😊 Enjoy your space, and thanks again for the 10/10 recommendation!
Very nice quality rug
Very nice quality rug. Much nicer than I expected.
Great color and is a great addition to the kitchen.
Quick shipping too. Many thanks.
14 maart 2026
Antwoord van Fame Rugs
Thank you so much for your kind words! We’re thrilled to hear the rug exceeded your expectations and looks great in your kitchen. So glad it arrived quickly too. Enjoy your new space! 😊
Customer service was excellent!!
Customer service was excellent!!! Beautiful Colors and Size selections
9 maart 2026
Antwoord van Fame Rugs
Thank you so much! We’re so happy to hear you had a great experience with our customer service and that you love the colors and size options. We truly appreciate your support! 😊
Antwoord van Fame Rugs
Thank you so much for your kind words! We’re thrilled to hear the rug exceeded your expectations and looks great in your kitchen. So glad it arrived quickly too—enjoy your new space! 😊
Check the tariff before you buy a rug…
Check the tariff before you buy a rug from them!!! It’s two months later and I got a tariff bill. Thank God it’s a small rug. This is ridiculous and I would never have ordered from them had I known. The rug is fine but I don’t like a company that isn’t transparent! Ordered December 12 got tariff today Feb 15
12 december 2025
Review zonder uitnodiging
Antwoord van Fame Rugs
Thank you for your feedback. We’re truly sorry for the frustration this has caused.
We have sent you an email to better understand the situation, as we’re not certain whether the tariff notice you received is directly related to your order from our shop. Could you please reply to our email with a copy of the bill so we can investigate this properly?
Thank you!
Very good service and rug
6 februari 2026
Antwoord van Fame Rugs
Thank you so much for your kind review🤍
We’re so happy to hear you were pleased with both the service and your rug. We truly appreciate your support and hope to see you again soon!
My rug is perfect and it was delivered…
My rug is perfect and it was delivered SO quickly! Great experience for a first time buyer of Fame rug.
3 februari 2026
Antwoord van Fame Rugs
Thank you so much for your kind words🤍. We’re thrilled you love your rug and that it arrived so quickly; It truly means a lot to us.
We’d love to have you shop with Fame Rugs again soon✨
Antwoord van Fame Rugs
Great value is what we aim for. We’re glad you loved it. Enjoy your rug 🤍
I have similar rugs that are wool
I have similar rugs that are wool. Being used to that quality, I was skeptical that a washable version would look as nice. I was wrong! It looks great and I love that it can be so easily cleaned.
1 februari 2026
Antwoord van Fame Rugs
Thank you so much for sharing this! We’re really happy to hear that you loved it. It means a lot to know you love both the look and the ease of cleaning. Enjoy your rug, and thank you for trusting us!😊
Horrible experience - DO NOT BUY!
Horrible experience! It was unclear where the rug was being shipped from, the rug received is subpar quality but returning it was not worth it because returning to where it shipped from (Turkey) costs as much as the rug itself (and that seems to be the revenue model of this business). On top of it all, after wasting $50 on a rug i dislike and cant return, I got a bill from UD Customs and Borders for $17 tariff fee that I have to pay for this stupid rug on top of everything else. Wish i had never come across famerugs.com
7 november 2025
Antwoord van Fame Rugs
Hello,
We’re truly sorry to hear that your experience did not meet expectations. We want to clarify that we did our best to assist and offered several alternative solutions after you reached out. In addition to the other options proposed, an alternative U.S. return address is being provided should you wish to proceed with a return.
We remain open to resolving this matter directly and encourage you to contact us so we can find a fair solution together.
Fame Rugs Team
CAUTIONARY TALE before you purchase!
The rugs were what I expected (except the back does not have a gripping texture, so it does slip around on the floor).
The problem came for me when I decided to return the rugs and simply get a different color way. After hunting for awhile to figure out How to Return, I had to email the company to ask.
I was told if I wanted to return the rugs I would need to SHIP THE RUGS, VIA FED EX, TO THE COUNTRY OF TURKEY, at my own expense! Just for curiosity sake I looked up that cost...the rate was $700 US dollars to "return" 2 rugs, which cost me about $200! I went back and forth via email with them, letting them know this was no way to do business, and they eventually offered me a 25% refund and I could keep the rugs. Now...that might seem like a great deal for me; however, I wanted a different color and now I am faced with trying to sell the rugs to recoup the remainder of my cost.
I can't speak to the quality of the product, but the LACK OF GOOD CUSTOMER SERVICE is enough for me to never buy from FAME again, and to caution others before they do.
13 november 2025
Antwoord van Fame Rugs
Hello,
Thank you for sharing your feedback. We’re sorry to hear that your experience felt frustrating, and we appreciate the opportunity to clarify a few points.
When you reached out regarding a return, we explained the return process and costs, then worked with you to find a solution that would be most convenient. You chose to keep the rugs and accepted a partial refund, which we issued accordingly. We also offered an alternative U.S. return address option should you prefer to proceed with a return instead, but you confirmed the partial refund.
We always aim to be transparent and flexible, and we genuinely try to offer fair alternatives when standard returns aren’t ideal. We’re sorry this still left you dissatisfied and appreciate your feedback as it helps us continue improving.
— Fame Rugs Team
Exellent product.
27 oktober 2025
Antwoord van Fame Rugs
Thank you so much for your kind words! We’re thrilled to hear you’re happy with the rug 😊
The color of the rug was not burgundy…
The color of the rug was not burgundy but a coral pink. I looked into returning it to you but FedEx quoted me a price of $800!!! So I am stuck with a rug I cannot use.
9 oktober 2025
When I requested a return they gave me…
When I requested a return they gave me an address in the country of Turkey with no return label provided. The cost of shipping to Turkey is probably greater than what I spent on the rug!
19 juli 2025
I emailed about a complication with my…
I emailed about a complication with my order and never heard back. My navy rug is a runner sized rug that is packed in a 5x7 box.
13 juni 2025
Antwoord van Fame Rugs
Thanks for your feedback. We actually replied to your message and were waiting for your response to assist you further, but never heard back.
Please feel free to reach out to us again at hello@famerugs.com
We’d love to resolve this for you as soon as possible.
Thank you!
Fame Rugs Team
The ruge are absolutely beautiful
The ruge are absolutely beautiful. The colors are as in the pictures which is something that I really appreciate. They feel very good and look stunning. I recommend 100%.
30 mei 2025
Antwoord van Fame Rugs
Thank you so much for your kind words! We're thrilled to hear that you love your rugs and that the colors met your expectations. It means a lot to us that you noticed the quality and feel, and your recommendation truly makes our day! 💛
Rug was not neutral colored
Rug was not neutral colored, bright orange was main color. It took an entire month to get the rug, and the return process was so expensive that it cost more than the rug itself. So they gave me a tiny refund and I’m now stuck with a hundreds of dollars rug that I don’t like.
The reason for 3 stars is the rug itself is nice quality.
30 april 2025
Review zonder uitnodiging
Antwoord van Fame Rugs
Thank you for your honest feedback. We're sorry the color didn’t meet your expectations and that the return process was frustrating. We’re glad you found the rug to be good quality, and your input helps us improve. Please feel free to reach out to our support team if we can assist further🙏
Ordered and paid for a rug almost a…
Ordered and paid for a rug almost a month ago and they still can't tell me when I'll receive it after repeated requests. Will report back how refund process goes. I would strongly avoid this company.
18 februari 2025
Review zonder uitnodiging
Antwoord van Fame Rugs
We sincerely apologize for the unexpected delay in your order. Unfortunately, there were unforeseen circumstances that caused a delay in shipment, but we did our best to resolve the issue as quickly as possible. As an apology, we offered you a partial refund, and if that doesn’t work for you, we will issue a full refund. Please rest assured that we are committed to making things right. Let us know how you’d like to proceed, and we’ll be happy to assist you further.
Cheap Garbage, No Way to Return
You know what they say... If it looks too good to be true, it probably is! The rug I got was cheap-looking and oddly shiny. There was no email confirmation, receipt, or packing slip and when I emailed them about a return there was no response. If you order from them I hope the rug you get is better than the one I got, because you won't be able to return it.
29 januari 2025
Review zonder uitnodiging
Antwoord van Fame Rugs
Hello Elizabeth,
We’re sorry to hear about your experience. We promptly responded to your return request through multiple channels, including email and web chat. Even though the return window had already closed at the time of your request, we provided solutions and guidance to assist you with the process. Our team remained responsive and supportive throughout.
If there’s anything else we can do to assist you, please don’t hesitate to reach out. We’re happy to help.
Best regards,
Fame Rugs Team
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