This service was totally unreliable. The courier forgot to pick-up the order and ignored the notes about delivery times and then did not deliver until the afternoon of the following day. We had to ca... Toon meer
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Awesome amazed by the services. The delivery was fast but pickup was at the end moment. Don't know yet in which condition the package was delivered but I m amazed by the fast service.
Bedrijf heeft geantwoord
Not happy this parcel was left out the front of my house in the warm sun - anyone could've taken this from my front as I live on a busy street - school holidays lots of interesting people walking arou... Toon meer
Bedrijf heeft geantwoord
Loved the experience from start to finish. The cost for delivering a laptop from Brisbane to Sydney was extreme cost effective compared to the big shipping companies. They gave me an update at every... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Australia’s FASTEST courier comparison site Quickly compare courier quotes and send packages and freight Australia-wide using our quick freight quote comparison tool. We have built cutting edge logistics technology to help you compare courier and freight quotes, multiple carriers and delivery times. You'll be sure to find the right carrier to match your budget, plans and logistics preferences.
Contactgegevens
Suite 3/271 Alfred St N, 2060, North Sydney, Australië
- 0291343889
- hello@fastcourier.com.au
- fastcourier.com.au
3,6
Gemiddeld
513 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Picked up on time and prompt delivery
Picked up on time and prompt delivery
9 juni 2026
Review zonder uitnodiging
Antwoord van Fastcourier
Dear Allan, Thank you for the kind words! On-time pickup and prompt delivery is what we strive for. We look forward to helping you again!
Fast easy and convenient not to mention…
Fast easy and convenient not to mention door to door service and cheaper and fasterbthan Aust Post!! Will keep using as value for money.
5 juni 2026
Review zonder uitnodiging
Antwoord van Fastcourier
Thank you for the review! Great to hear your item arrived quickly and in perfect condition. We hope to assist you again soon!
Delivery was fast and item was…
Delivery was fast and item was delivered as is without no issues
9 juni 2026
Review zonder uitnodiging
Antwoord van Fastcourier
Dear Favour, Thanks so much for the feedback! We're thrilled your delivery arrived quickly and in perfect condition. It's exactly the experience we aim for, and we'd love to help with your freight needs again anytime.
Easy booking and payment
Easy booking and payment. Delivery faster than express quoted times
3 juni 2026
Review zonder uitnodiging
Antwoord van Fastcourier
Dear Matt, Thank you for the great review! We look forward to helping you again soon!
The TNT truck driver was a great…
The TNT truck driver was a great character and very helpful in loading the 80kg box onto his truck !!
29 mei 2026
Review zonder uitnodiging
Antwoord van Fastcourier
Dear Steve, Thank you for the feedback! It's great to hear the driver made the experience a positive one. We hope to assist you again soon!
Speedy Interstate freight
Once again speedy interstate delivery service, easy to book, same day pick up. Great service.
28 mei 2026
Review zonder uitnodiging
Antwoord van Fastcourier
Dear Sue, Thank you so much for the kind words! We're thrilled to hear you had another great experience with us. We look forward to helping you again soon!
Fast delivery thank you
14 mei 2026
Review zonder uitnodiging
Antwoord van Fastcourier
Dear Joseph, Thank you for the kind words — so glad it reached you quickly! We hope to help again soon.
Well Done!!
Well Done! I'm genuinely surprise with how quick this was delivered in. Good work!
13 mei 2026
Review zonder uitnodiging
Antwoord van Fastcourier
Dear Ben, Thank you so much for the kind words — we're really glad everything arrived ahead of schedule! We hope to help you again soon.
Was an easy transaction
Was an easy transaction. I was very apprehensive, never sent a large box interstate and as the seller refused to pay for return, Fast Courier made it easy, quicker than Australia post.
I am very impressed :)
5 mei 2026
Review zonder uitnodiging
Antwoord van Fastcourier
Dear Mel, Thank you so much for the kind words! We're really glad we could take the stress out of it. We hope to help you out again whenever you need us! 😊
Scammy Company
A deeply unprofessional company. A quote is a quote, not an “estimate” you get to reinterpret after the fact. Changing the meaning after the work is done is dishonest and then following it up with threatening emails over a discrepancy for the exact same service is even worse. I’ll pay your extra $500, but that will be the last cent you ever get from us. I’ll also be making sure anyone considering your services knows exactly what to expect. Also, I’ve read your responses to other reviews. Unless you’re prepared to give an actual, meaningful reply, not another generic copy and paste script, don’t bother responding.
24 februari 2026
Review zonder uitnodiging
Antwoord van Fastcourier
Dear Adam, Thank you for taking the time to leave your feedback.
We take concerns of this nature seriously and would genuinely like to understand what occurred with your consignment. As only general comments have been provided here, we're unable to review the specific circumstances or respond in any meaningful detail — which we appreciate is exactly what you're asking for.
We welcome the opportunity to look into this properly. Please email us at support@fastcourier.com.au with your order details and we'll ensure your concerns are reviewed and addressed directly. Thank you.
Very polite driver
Very polite driver, maybe you could give a shorter time frame for pick up
22 april 2026
Review zonder uitnodiging
Antwoord van Fastcourier
Dear Ian, Thank you for the great feedback! We appreciate the suggestion regarding pickup time windows and will be feeding this back to our carriers to help improve the customer experience. We hope to have you ship with us again soon!
The parcel was not picked up
The parcel was not picked up. I had to chase it up myself, then rebook it. No accountability with this platform, overpromise underdeliver
17 april 2026
Review zonder uitnodiging
Antwoord van Fastcourier
Dear Customer, Thank you for your review and we sincerely apologise for the experience you've had. A missed collection without proactive communication is not acceptable and we are sorry you were left to chase this up yourself — that should never have been the case.
If you'd like to share your booking reference with us at hello@fastcourier.com.au, we would like to understand what went wrong and ensure it is properly addressed. We're sorry for the frustration this caused and appreciate you taking the time to let us know.
So helpful! Would highly recommend.
Very helpful when the delivery company we had chosen went offline. They notified us immediately and reimbursed us and we had a new delivery company organised in no time.
16 april 2026
Review zonder uitnodiging
Antwoord van Fastcourier
Dear Customer, Thank you so much for the review! Situations like that are never ideal, but being able to step in quickly, keep you informed, and get a new carrier organised with minimal disruption is exactly what we're here for. We really appreciate you taking the time to share your experience and look forward to helping you again!
Scammy company
Scammy company
Give you a price online for weight and size you add in,
Charge you that price again months later claiming it was over weight
By double even though it wasn’t it’s the exact weight and measurements provided on the first quote. After speaking with a friend who actually recommended me these guys also had the exact same thing happen and is very embarrassed and sorry she recommended them!!
Stay away from this company they are sneaky and report them as we have!!
1 april 2026
Review zonder uitnodiging
Antwoord van Fastcourier
Dear Sarah, Thank you for continuing to share your experience. We genuinely understand your frustration and want nothing more than to resolve this for you.
As we've outlined in our previous responses, if you have photos showing your parcel's dimensions with a measuring tape and a confirmed weight reading, we can formally challenge the carrier's measurements on your behalf. We have had charges reversed through this process and we would like the opportunity to do the same for you.
We know it can feel easier to share your experience publicly, and we respect that — but the quickest path to a resolution is through us directly. Please reach out at hello@fastcourier.com.au with your booking reference and photos and we will make your case a priority.
We hope to hear from you soon.
Great super fast
Great super fast, easy to deal with. No problems recommend
28 maart 2026
Review zonder uitnodiging
Antwoord van Fastcourier
Dear Joseph, Thank you so much for the kind words and the recommendation — we really appreciate it! Great to hear everything went smoothly. We look forward to helping you again!
Parcel was not picked up at the agreed time and unreasonable extra charge
Parcel was not picked up at the agreed time. It was three days delay. Unexpected extra charge which is 3 times more than than the quate. Extra charge was not notified immediately but after one month. It was poor communication and explanation after my complaint.
6 juni 2025
Review zonder uitnodiging
Antwoord van Fastcourier
Dear Andrew, Thank you for your review and we sincerely apologise for the experience you've had. A three-day collection delay is not the standard of service we expect from our carrier partners, and we understand how disruptive that would have been.
Regarding the adjustment charge — these arise when a carrier's independent remeasure or reweigh at their depot identifies a discrepancy from the dimensions or weight declared at the time of booking. We acknowledge that the timing of this notification and the explanation provided following your complaint fell short of what you deserved, and we are sorry for that.
We'd genuinely like to look into both issues for you. If you haven't already, please contact us at hello@fastcourier.com.au with your booking reference and we will review the collection delay and the adjustment charge as a priority. Where charges have been incorrectly applied, we will always work to have them corrected.
WARNING: PARCELS GET LOST! My package was officially lost. And then I get an email reminding me to use their services again.
My package never arrived, got lost. A journey within the same city, a 30min drive between locations. And they lost it. And once they lose it, they throw you this link of some third-party company to claim your insurance. Then it's your luck (or not) whether this company will pay you or not.
A month later, I get an email from Fast Courier saying: "We couldn't help but notice it's been a whole 30 days since your last shipment with us! We really appreciated your last booking and we would love to help you with your next shipment."
An absolute insult. Them reminding me to use their services again after losing my parcel.
This is an unreliable, dodgy company.
UPDATE: On April 16th, Fast Courier's third-party insurance company has denied compensation under their own T&Cs. However, under Australian Consumer Law, I am entitled to compensation by Fast Courier. This has been requested to Fast Courier days before they replied to this review. Let's see what happens next...
12 maart 2026
Review zonder uitnodiging
Antwoord van Fastcourier
Dear Customer, Thank you for your review, and we sincerely apologise for the experience you've had. Losing a parcel is genuinely distressing, and we understand how frustrating this situation must have been — particularly for a local delivery.
When a consignment is lost in transit, we lodge a formal claim with the carrier on the customer's behalf and refer the goods value claim to our warranty provider, FreightSafe. We acknowledge that this process can feel impersonal at a difficult time, and we are always available at hello@fastcourier.com.au to support customers through it.
Regarding the re-engagement email — this is an automated communication that is unfortunately not connected to individual account activity or claim status. We understand completely how poorly timed that must have felt given your circumstances, and we sincerely apologise. This is feedback we will take on board.
If your claim has not been resolved to your satisfaction, please contact us directly with your booking reference and we will do everything we can to assist.
Simple process for booking pickup and…
Simple process for booking pickup and delivery
7 april 2026
Review zonder uitnodiging
Antwoord van Fastcourier
Dear Brett, Thank you for the great feedback! Making the booking process as simple as possible is something we work hard at, so it's great to hear it's landing that way. We hope to help you ship again soon!
Placing order was easy 10/10!!
Placing order was easy, price was very fair, it was collected from my front door by a very friendly driver & it got there overnight. I've sent similar packages a number of time using Austpost & it's no where even close on price, speed & easy of use, so I'm a convert & will be telling all my friends.
8 april 2026
Review zonder uitnodiging
Antwoord van Fastcourier
Dear Phil & Melissa, Thank you so much for your review! We're thrilled everything went smoothly from booking through to overnight delivery. We look forward to helping you and your friends ship again soon!
Quick service bad handling
Quick service. But very rough with items both broken and would not cover any damages. If something isn’t covered by your business insurance you shouldn’t agree to shift it. I attempted to use the complimentary insurance they provide and was told they do not insure household goods or antiques. Really disappointed
31 maart 2026
Review zonder uitnodiging
Antwoord van Fastcourier
Dear Skye,
We sincerely apologise that your items were damaged during transit.
Every Fast Courier shipment includes complimentary warranty coverage up to $450 for loss or damage at no additional cost through Freight Safe. This coverage is automatically provided with all bookings.
To proceed with a claim for your broken items, please email your booking reference to hello@fastcourier.com.au with:
- Photos of the damaged items
- Photos of the box/packaging showing damage
- Brief description of what was broken
We take your feedback about rough handling seriously. This helps us identify issues with carrier handling practices.
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