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Lees wat reviewers zeggen

Beoordeeld met 3 van de 5 sterren

The recent security measures have made this process so much harder. Asking for shot lists Call sheet - Treatment - Project brief - Location booking - Shot schedule - Invoice for shoot - Storyb... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

scamming frauds. didnt refund us for a broken iterm that we couldnt use. ruined our occasion and didnt provide us with a refund. money thirsty thieves

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Fat Llama has always helped me find the best and easiest solutions. As an independent filmmaker, it can sometimes be tricky to deal directly with film rental companies (deposits, paperwork, time con... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Lent out number of random things. Recently laptop got non returned. Excellent service within a week they paid out on the insurance equivalent second hand value which is fair. This platform is amaz... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Geld en verzekeringen

Informatie afkomstig van verschillende externe bronnen

Fat Llama - the rental site for your stuff. Rent your belongings and earn extra income, or borrow items and save money.


Contactgegevens

3,9

Goed

TrustScore 4 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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3,9

Alle reviews

(1.527)

18 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 2 van de 5 sterren

Very greedy site with extortionate…

Very greedy site with extortionate renter and hirer fees. If you rent out an item for let’s say £100 a day. The hirer will have to pay £125 a day but you will only receive £75 so that’s half of the fee of original item.

12 april 2024
Review zonder uitnodiging
Logo Fat Llama

Antwoord van Fat Llama

Hi Darren,

I'm sorry to hear you're unhappy with our Fat Llama fees. Unfortunately, we have found that the rates we charge are what is necessary to be able to maintain the platform and offer the security of thorough account verification and our Guarantee for our users' protection -- at rates for our renters that are still usually lower than traditional rental houses!

Kind regards,
Fat Llama Team

Beoordeeld met 2 van de 5 sterren

It's an ok platform

It's an ok platform, but by lord is their tech poor. Like really poor. Constantly the server is down or can't log in. Site won't load. It's been embarrassing for years.

10 mei 2024
Review zonder uitnodiging
Logo Fat Llama

Antwoord van Fat Llama

Hi Tom,

Thank you for this feedback. We're really sorry you had a negative experience when using Fat Llama.

We've had some really exciting new updates to the app and web that we hope you'll be happy with: https://fatllama.crisp.help/en/article/new-features-on-fat-llama-q5mfd2/
We've fixed a lot of old bugs and made things a lot more streamlined, so we'd love your feedback on the new product now.

If you need any help in the future please contact us and we will be more than happy to assist.

Best Regards,

The Fat Llama team

Beoordeeld met 5 van de 5 sterren

Excellent customer service

They ask for a lot of information to rent the equipment, it very understandable but if you’re doing it for the first time tal your time it might take a couple of days before the approval. Although they have an excellent customer service! They’re very comprehensive and personalized, when you have a need you actually are talking to humans and not just AI I’m very happy with the experience

6 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fat llama is a great service

Fat llama is a great service to hire equipment as a one off. Booking & payment was simple via the app.
Collection & drop off was easy to arrange.

4 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Dont be put off by verification.

Great site.

Don't be put off by the very thorough verification checks. They are just keeping this platform as safe and professional as possible for everyone.

Seeming as this is regular local peoples personal equiptment, Fat Llama are just making sure that they do their duty in protecting it.

If this process annoys you, then you have likely left your rental to the absolute last minute or you are worried about authenticity of what your are using the equiptment for.

My frustrastion was in my own lack of planning and the short timeline i needed to rent in.

However, it depends on the value of the item, to how many additional checks they do. It felt a little invasive at the time, but really, if you not trying to do anything nefarious, then whats the issue.

I was told this was generally for forst time renters of hight value items. In my case over 4k of camera equiptent.

Allow for 2/3 days if you are a first time renter.

Great communication and staff.

1 mei 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

disrimnatory vibe

The verification process reeks of a discriminatory vibe - seems if you have a nonbritish name & surname the verification process is horrendous. The amount of personal information requested is at the level of the financial institution and still, I had to undergo 2 phone interviews. Asking about details of the project I'm trying to rent kit is against any kind of sensible business practices I can imagine. If it were not up to the fact I was desperate for a niche piece of kit I would tell them to fob off. The website messaging system glitches as well, so essentially make sure you request a kit solid few days in advance.

1 april 2024
Review zonder uitnodiging
Logo Fat Llama

Antwoord van Fat Llama

Hi there,

Thank you for taking the time to leave this review.

We're really sorry you had this experience on Fat Llama - We want to reassure that the verification is based on a mixture of the items value, previous professional experience (depending on what item it is) and also the type documentation provided.

We do need more time to verify people if its high value kit, as well as if its a busy period. As we have business hours, we recommend for a first time rental you allow at least 24 hours before the rental start to get verified.

We've had some really exciting new updates to the app and web that we hope you'll be happy with: https://fatllama.crisp.help/en/article/new-features-on-fat-llama-q5mfd2/

If you need any help in the future please contact us and we will be more than happy to assist.

We'd love to help out in future so don't hesitate to get in touch.

Best regards,

Fat Llama

Beoordeeld met 5 van de 5 sterren

I got booked and looked for dj equipment

I got booked and looked for dj equipment because my was sold for upgrade.Googled where I can hire DJ equipment and bumped into Fat LIama website.It was interesting to find equipment directly from owner even near to me.Thanks especially to Manager that made an exception for me.Very appreciate.Nice experience and think to buy a DJ equipment and rent it out with Fat LIama.

27 april 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

hilarious

had my account verification 'processing' after I had provided all required information - had one of my colleagues with an 'English' name to go ahead and try to get verified - it was completed in the space of 10-15 minutes. take from that what you want.

also they went ahead and deleted my account due to whatever internal systems/guidelines they have in place - would love to see them, I'm sure it would be hilarious.

anyways, using Scouty for rentals now and have had no problems there. there are also a few other websites where you can rent space

if you haven't been verified within half an hour I'd say probably start looking elsewhere - you're going to waste your time on this site - and if you're a professional, you know that time = money

20 april 2024
Review zonder uitnodiging
Logo Fat Llama

Antwoord van Fat Llama

Hi there,

I'm really sorry you had this experience on Fat Llama - We want to reassure that the verification is based on a mixture of the items value, previous professional experience (depending on what item it is) and also the documentation provided.

We do need more time to verify people if its high value kit, as well as if its a busy period. As we have business hours, we recommend for a first time rental you allow at least 24 hours before the rental start to get verified.

We'd love to help out in future so don't hesitate to get in touch.

Best regards,

Fat Llama

Beoordeeld met 1 van de 5 sterren

I managed to sign in and make enquiry…

I managed to sign in and make enquiry on the item I was interested in but cannot read the reply or respond as Fat Lama asks for phone number again to send verification code - I have followed instructions several time but not received the verification code

20 april 2024
Review zonder uitnodiging
Logo Fat Llama

Antwoord van Fat Llama

Hi there,

We're really sorry you've had this bad experience and we really hope this has been resolved or we can help again somehow? This would be a really easy fix and we'd be happy to make sure you're able to use us. If you can respond and reach out to us we'd love to make this work for you.

Best Regards,

The Fat Llama Team

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