Fielmann Reviews 89

Freundlichkeit mit den Kunden fehlt
Es ist schade bin schon Jahrelang Kunde bei Fiellmann,meine Familie auch aber das Personal wird immer unfreundlicher,schade.

Die Filiale Uster kann ich allen Fielmann Kunden wärmstens empfehlen. Top Beratung, tolles Team, einfach nur genial.
Macht weiter so 😊

Ich habe vor ca. 5 Wochen meine erste Brille mit 68 erhalten, von Fielmann in Solothurn. Die Beratung war top und ich freute mich auf die Brille.
Ich hatte mich schnell an die Gleitsichtbrille gewöhnt. Beim Autofahren habe ich dann festgestellt, dass genau der wichtigste Bereich unschärfer war als ohne Brille.
Nun konnte ich sie, genau wie in der Werbung beschrieben, zurückgeben und habe das Geld zurückgekriegt. Der Herr der die Brille zurückgenommen hat, hat mich sehr gut beraten und Auskunft gegeben. Es war noch zu früh für diese Brille. Der Service und die sofortige Rücknahme, ohne wenn und aber, spricht für den excellenten Service von Fielmann. Wenn ich dann wirklich eine Brille brauche, weis ich, von wem, es wird wieder Fielmann sein.

Wir sind schon jahrelang Kunden von Fielmann, Bahnofstrasse, Zürich und sind sehr zufrieden. Mit Frau Carl, die ein sehr gutes knowhow hat, sehr viel Einfühlungsvermögen mit einer guten Brise von Humor besitzt, gibt es einfach nur ein grosses Lob an Frau Carl! Vielen herzlichen Dank an sie! K.& G. Povey

I have been a client of Fielmann for three years and I have always recommended it for its quality product, affordable prices, and wonderful customer service. That was my experience until I decided to try contact lenses for the first time. The first problem was during the measurement appointment: the specialist told me I have lost a lot of vision in two years, and wrote a prescription with almost twice the initial diopters. As he indicated I ordered glasses with that prescription but when I received them and took them home, I realize something was wrong: my vision was blurry when I looked at the computer and I was having headaches. I went back to Fielmann and a specialist from the glasses area, very professional and polite, noticed immediately that my prescription was erroneous. She repeated the test (my vision is not very different from one from two years ago), ordered new glasses and informed the Contact Lenses area. Two days later I was informed that my lenses were ready, therefore I contacted customer service about the issue and I was rapidly notified that it was a mistake and that they had ordered new lenses.
Today I received the notification for the new lenses. I called the Bahnhofstrasse filial to be sure and they told me I could go to get my lenses without an appointment. However, when I arrived, they had both prescriptions, and they were not really aware of the situation. I explained what had happened and the lady was going to give me the lenses without further explanation because nothing was indicated on the file. I told her it was the first time I was using lenses and she told me then that I had to make an appointment. I called before to avoid that kind of situation and suffered it anyway. After some minutes of distress they "solved the situation" (like it was a special attention they were having with me) and a gentleman took me to the fitting area.
I cannot even express how stressful and uncomfortable was the following experience. The gentleman was distant and disengaged, not keeping any conversation with me. He explained me the drill, put on the lenses and tried to check my eyes in the machine without cleaning it first. I told him there were hairs on the contact areas and he just cleaned it with a paper. Then he explained to me how to take of the lenses and stood there for around 8 minutes while I was trying to take them off, repeating that it was easy to do it. Then he got tired and sat away working on his tablet and phone without caring about what I was doing or giving any tips. This "specialist" isolated himself from the problem and made me feel stupid for not been able to do something so delicate for the first time. When I finally managed to extract the lenses, I had to let him know. He then explained how to put them on and told me he was leaving the room for some minutes. I was left alone putting the lenses for the first time. I was still trying in front of the mirror when he came back, one of the lenses flipped away suddenly, and he just said "That is bad" while I was checking all the floor on my knees, he didn't even tried to search for it. Happily I found it on my chest. I just wanted to leave. He finally explained how to clean them, and I asked enough question to obtain all the information I needed. Fast, he started explaining about the next appointment and how we could schedule immediately and the prices, but I definitely didn't want to have any other appointment with him, and I was not even sure I wanted to use lenses anymore. To finishing he said "I hope you are happy now." Happy for what? What do I have to celebrate?

I'm sorry for all the great personnel of the Glasses area that is always welcoming, professional and nice, and might be affected by this comment. I needed to express my disappointment and discomfort. My eyes feel sore and dry due to all the touching which could have been avoided with patience and professionalism. I was not treated as a client, was not respected or cared for. I'm afraid to even try the lenses. That is not the experience I expected to have.

Bin sehr zufrieden mit meiner neuen Brille. Freundlich, kompetent und schöne Auswahl. Sehr zu empfehlen.

Fielmann in der Schweiz arbeitet mit der Firma arvato
INFOSCORE zusammen, was sehr enttäuschend ist.

Die INFOSCORE ist eine unverschämte Geldeintreiber-Firma. Für einen Betrag, der seit Monaten restlos und belegbar bezahlt ist, folgen Mahnungen, Rechnungen etc. Zudem kann die Firma INFOSCORE nicht erklären, wie der Verzugszins gerechnet wurde. Es sind nur noch zu unrecht erhobene Gebühren.
Ein Verzugszins von über 200 CHF werden ohne weitere Erklärung einfach so in Rechnung gestellt.

Ergebnis: Ich bestelle nie wieder etwas bei Fielmann, wenn die Firma arvato INFOSCORE dort das Inkasso macht.

Ich war bisher immer zufrieden mit Fielmann. Aber der Lack fällt ab.
Erstens, die Qualität der Gläser hat stark nachgelassen. Ich muss meine Gläser, die schon so fast 1'000 CHF kosten, schon nach 3 Jahren austauschen. Natürlich muss ich hierfür zahlen.
Zweitens, werden Termin zu kurzfristig angesetzt. Da wissen jene am Telefon z.B. nicht wie lange ein Sehtest dauert.
Schade, bisher war ich begeistert vom Kundenservice. Aber das Abfall in den letzten 2-3 Jahren ist deutlich