Firesupport Reviews 

11/10 Never missed a beat, always refunded swiftly when items bought accidentally I honestly believe the reviews left with less than 5 stars are from other shops who are jealous. #1 shop in the UK for almost everything, mainly pistol parts, OEM and upgrades alike. Built a good 60% of my custom glock from here, Recent order was placed late on the 29th of December with standard shipping, received it in the morning on the 1st of January! busiest time of the year other shops orders didn't come until the 8th when ordered at the same time
Fire-support have went above and beyond for me before, Stocking things I've asked for via messages and how friendly they have been with me, one of their techs I would like to commend for going out of their way and fitting a part into their personal gun to see if it worked correctly.

Fire support, where to start. These guys are INCREDIBLE.

I started using their company about a year ago now to pick up hard to find gas parts and have since placed over 15 orders. Every time the delivery has been on time, as ordered and their prices are very competitive. Every aspect of their business seems to be too good to be true. A little bit like this review may seem as it probably sounds a little too positive but let me assure you, once you've bought from them you won't need to go anywhere else. They stock an unbelievably wide range of airsoft paraphernalia and I can almost guarantee you'll find what you need on their website- and the upgrades for it. When I pop into the local shop to pick up essentials they genuinely are expecting me to pull my phone out and ask for a price match and I quote the last time I bought a gas pistol "and now you want to show me something don't you". Can't recommend enough, 10/10 and great to deal with for returns. Thank you fire support for your continued services!

Absolutely terrible customer service. I made a mistake with my order so i returned it. After a few email exchanges they then refused to refund me for my return so i am now left without my money or my product. Complete rip off. Stole my money!

Wish I read the reviews first. Number of people saying the same thing rude no customer service and seem to be a problem when it comes to getting things replaced when sending stuff back will not be doing bussiness with theses guys again.and if you return something you have to pay for postage when they send you faulty item that they dont want to replace because you packed it and sent it back in away they dont like

Great bunch of guys .. umbelievable patient and helpfull they explained anything i needed help with.. They explain the pros and cons unbiasedly and really helped as a newbie to not buy things i didnt need..after sale help is great as well they dont try amd shift you off the phone ..there priorty in my eyes is to keep the customer happy..which is so rare in this day and age..congratulations to firesupport on a great service i say... keep it up..thanks guys

I Made a mistake when placing a next day delivery,messaged them next day and got a response and a resolution within minutes !
Brilliant customer service..

Great and efficient support. As one of the few airsoft retails I have encountered, Frank was also able to guide me for technical support.

I mistakenly ordered a product from the Fire Support website, after realising the mistake made I reached out to the team who kindly clarified where I had gone wrong and issued me a full refund in a very timely manner. Despite ultimately not having bought a product the experience I've had was very positive. Great customer support, thank you.

Reliable and experienced
I really cannot recommend them enough. Frank offered technical support above what is required and I will most definitely be ordering from there again in the future.

I've shopped with the majority of UK based airsoft retailers throughout the last 20+ years and buy various rifs,parts,accessories and kit on a regular basis.
Firesupport in my opinion are the best by far.
Here's a quick rundown of my experiences with them:
Always friendly and helpful with product enquiries.
Kit is always well packaged and delivered quickly and safely.
They have a great range of quality products available at fair prices.
I seriously can not fault these guys in the slightest.
Great customer experience every time.
I fully recommend buying from them!

Great customer service. Frank solved an issue that could have taken days, in 1 day and solved it in time to get my order delivered on time. Quick responses.

Terrible service. Paid for a gun advertised at 330 FPS only to be called to say its firing at 360 and would be a £25 charge to downgrade it.

Called again then the cost is suddenly £15 from a separate employee. Asked for a refund then got told it would be £5.50 for paypay fees.

Horrible service, go elsewhere. You'll get it faster and with better service and not be robbed.

Avoid at all costs, rude and very unhelpful. Tried to short me £7.50 on a £51 refund and tell it was PayPal who took fees off for a refund. Absolutely ridiculous.

Box was covered in scratches, item itself dirty and scratched. Ask for a refund after inspecting the item. They wouldn’t give me the address to send the item and refused to pay any postage fees. I have had to escalate the issue on PayPal as they are refusing to cooperate and to be fair quite rude people. This company lacks all customer services

Been shopping here several times, it's a great shop!
They tend to carry some odd items that can be hard to find, like a fire selector for a G&G SG55x.

Their website design is not great for higher resolutions these days, like small product thumbnails and so on, but that's just a convenience issue.

Great retailer, generally very good customer service, decent stock levels and they have a retail shop to visit. Highly recommend.