Charlie had clear speech, very reassuring friendly manner. He made sure I understood everything as we went along. He was extremely patient. Information was very full. I could not fault any aspect... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Your company came highly rated for mobility scooters. A few simple questions to fill in about 5 mins & im full covered. I feel so much better out & about now. Even if I get a puncture someone wi... Toon meer
Bedrijf heeft geantwoord
Temitope was the fella who renewed our Pulbic Liability Insurance for Direct Payments 03/03/26 /03/03/27 Policy. Temitope was informative, clear with information relaying, nice pace, friendly,... Toon meer
Bedrijf heeft geantwoord
I made a silly error online. The customer service team that is sorting it out are excellent. Polite, friendly and willing to go the extra mile.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Fish Insurance
Geschreven door het bedrijf
Fish insurance - Providing specialist insurance in the UK for 50 years.
Offering a range of specialist products to protect people within the disability, mobility and care sectors.
Comprehensive Care Insurance
From as little as £67 a year, we offer Liability insurance for Carers and Personal Assistants as well as policies for those who employ carers or PA’s to assist them in living in their own home.
Whether you are an employed or self-employed carer, an employer of carers or PA’s or receive direct payments, Fish can provide the right insurance for you.
Market Leading Adapted Vehicle Insurance
Specialist cover, available online or over the phone.
Insurance specifically designed to provide cover for wheelchair accessible vehicles (WAV’s), adapted cars, disabled drivers and Blue Badge holders.
Our specialist cover has been tailored to ensure your vehicle and any adaptations are covered, as well as including specialised breakdown recovery and access to a suitable courtesy car if required, all within one premium, which can be paid monthly or annually.
Great Value Mobility Scooter Cover
Insure your mobility scooter from just £38 per year. Covering you for accidental damage, third-party liability, and theft, as well as benefits you might not expect, like personal accident and worldwide cover. 24/7 breakdown recovery is also available on our Extra level of cover.
Mobility Equipment Insurance
We also provide specialist cover for mobility and disability equipment, including Prosthetics & Orthotics, Manual and Powered Wheelchairs, plus in-home products such as Walking Aids, Rise and Recline Chairs, Baths, Hoists and Stairlifts. All available via our dedicated UK contact centre.
Contactgegevens
First Floor, Citygate, Longridge Road, Preston, Lancashire, PR2 5BQ, Preston, Verenigd Koninkrijk
- 0333 331 3900
- admin@fishinsurance.co.uk
- fishinsurance.co.uk
4,7
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Simple and easy to complete
8 september 2026
Antwoord van Fish Insurance
Hi Barbara,
Thank you for taking the time to leave this review, your feedback is appreciated!
Best Wishes,
The Fish Social Team
Antwoord van Fish Insurance
Hi Michelle,
Thank you for taking the time to leave a review and let us know you found the mobility scooter very easy and quick to use. We really appreciate your feedback.
Best wishes,
The Fish Social Team
Easy to follow on web site
4 september 2026
Antwoord van Fish Insurance
Hi Philip,
Thank you for taking the time to leave a review and let us know you
found our website easy to follow. We really appreciate your
feedback.
Best wishes,
The Fish Social Team
100% many thanks
2 september 2026
Antwoord van Fish Insurance
Good afternoon, thank you for taking the time to leave us a review. We are so pleased to hear that you felt like we were 100% for you.
Many thanks,
The Fish Social Team
Reliable, fast and easy to apply
I've had a great experience using Fish Insurance for my Public Liability Insurance, straightforward, reliable, fast and easy to apply. Highly recommended.
1 september 2026
Antwoord van Fish Insurance
Good afternoon, thank you taking the time to leave us a 5* review. We are really pleased to hear that you would recommend us.
Many thanks,
The Fish Social Team
Didn't do well on line but the man I…
Didn't do well on line but the man I spoke too was really kind and helpful
1 september 2026
Antwoord van Fish Insurance
Good afternoon, thank you for taking the time to leave us 5* review. We understand that the online journey is not for everyone and we are really glad to hear that you had such a pleasant experience over the phone.
Many thanks,
The Fish Social Team
Antwoord van Fish Insurance
Good afternoon, thank you for your email. We are really pleased to hear that it was quick and easy for you, thank you for choosing Fish Insurance.
Many thanks,
The Fish Social Team
Its so direct
30 augustus 2026
Antwoord van Fish Insurance
Good afternoon, thank you for taking the time to leave us a review today. We are glad to hear you had a positive experience.
Many thanks,
The Fish Social Team
Clear and concise explanation of…
Clear and concise explanation of policy.
Friendly and helpful service.
26 augustus 2026
Antwoord van Fish Insurance
Hi John,
Thankyou for taking the time to let us know that you had a positive interaction with our team! I have passed the feedback onto Arbaz, who you spoke with, and his manager.
Best Wishes,
The Fish Social Team
Antwoord van Fish Insurance
Hi Karen,
Thank you for leaving this review - it is wonderful to hear that you found the process quick & easy!
Best Wishes,
The Fish Social Team
Have always used Fish for my business…
Have always used Fish for my business insurance. 6years and no issues 🙏🏼👍
13 april 2026
Antwoord van Fish Insurance
Hi Rachael,
Thank you for continuing to choose to insure with us, we really appreciate your loyalty!
Best Wishes,
The Fish Social Team
Found information easy to understand…
Found information easy to understand and follow, price was good
24 augustus 2026
Antwoord van Fish Insurance
Hi Michael,
It's great to hear that you found everything easy to understand and follow!
Best Wishes,
The Fish Social Team
very good and easy to do as iam 80 and…
very good and easy to do as iam 80 and it was a good price
21 augustus 2026
Antwoord van Fish Insurance
Hi Shirley,
Thank you so much for your review. We’re really pleased to hear you found everything very easy to do and were happy with the price.
Best wishes,
Fish Insurance
Very easy site to use but would be…
Very easy site to use but would be useful if the claim content information was printable as a separate piece.
21 augustus 2026
Antwoord van Fish Insurance
Good afternoon, thank you for taking the time to leave us a review today. We really appreciate your feedback as we are always looking for ways to improve our services so I will pass on our comments around our claims content to the relevant team.
Thank you for choosing Fish Insurance.
The Fish Social Team
Was happy with the help on the phone… Lee Roy Morris
Was happy with the help on the phone lee Roy Morris
21 augustus 2026
Antwoord van Fish Insurance
Good afternoon Mr Morris, thank you for taking the time to leave us a review today. We are so glad to hear that we were helpful on the phone for you. Thank you for choosing Fish Insurance.
The Fish Social Team
They are very friendly & helpfull…
They are very friendly & helpfull customer service's, I am very happy with the help & support I recieved, I would recomend fish insurence to anyone,
20 augustus 2026
Antwoord van Fish Insurance
Hi Roy,
Thank you for leaving this great feedback, this has been passed onto Temi, who you spoke with, and his manager!
Best Wishes,
The Fish Social Team
first class job and sevise
17 augustus 2026
Antwoord van Fish Insurance
Hi Paul,
Thank you for this review! we are glad to hear that you were happy with the service you received.
Best Wishes,
The Fish Social Team
Antwoord van Fish Insurance
Hi Dawn,
It's lovely to hear that you found our process easy & simple! Thank you for taking the time to let us know.
Best Wishes,
The Fish Social Team
Diasappointing quote payment screen
While the quote is very satisfactory (for a mobility scooter), the website is badly designed designed when it comes to completing payment.
We found ourselves having paid twice because when paying there is no final opportunity to decide whether to pay or clear instructions how to complete the purchase.
You faced with 'confirmation' and 'summarise'. No instructions, so it looks as though there is something missing on the page. Touch 'summarise ' and details such as your quote number appear . Checking your account (not everybody uses on-line banking) you find money has been taken from your account, or in our case, 2 times, and we have the hassle of asking for a refund, (The office having closed, and we have only one quote number. Shouldn't happen!
19 augustus 2026
Antwoord van Fish Insurance
Hi Cathy,
Thank you for taking the time to leave this feedback - we are sorry that this is the experience you have had with our website. We have raised and resolved this for you this morning, and the refund will be with you in the next 5 working days.
If there is anything further we can assist with, please do get in touch.
Best Wishes,
The Fish Social Team
Prices not as advertised…
Bought scooter insurance as advertised via lifestle magazine from motability. I insured a lowish cost machine and the prices stated, other than that for the basic cover, at c+25%, were much higher than advertiised.
The helpful team member believed i had pressed the wrong button, which I did not. I had also entered the correct code.. They had also recorded totally the wrong make and model.
I am grateful that I got the correct policy sorted, but reject any notion of contributory errors on my part
18 augustus 2026
Antwoord van Fish Insurance
Hi Mike,
We are sorry for the confusion with the discount for this policy. Our team member, Baz, has now hopefully resolved this by setting up a policy with you this afternoon including the discount.
If there is anything further we can do please do let us know.
Best Wishes,
The Fish Social Team
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