Charlie had clear speech, very reassuring friendly manner. He made sure I understood everything as we went along. He was extremely patient. Information was very full. I could not fault any aspect... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Temitope was the fella who renewed our Pulbic Liability Insurance for Direct Payments 03/03/26 /03/03/27 Policy. Temitope was informative, clear with information relaying, nice pace, friendly,... Toon meer
Bedrijf heeft geantwoord
Your company came highly rated for mobility scooters. A few simple questions to fill in about 5 mins & im full covered. I feel so much better out & about now. Even if I get a puncture someone wi... Toon meer
Bedrijf heeft geantwoord
The person advising me was super polite and helpful, guiding me patiently and expertly through the sections of the online employer insurance application that I had queries on. Thank you.
Bedrijfsgegevens
Over Fish Insurance
Geschreven door het bedrijf
Fish insurance - Providing specialist insurance in the UK for 50 years.
Offering a range of specialist products to protect people within the disability, mobility and care sectors.
Comprehensive Care Insurance
From as little as £67 a year, we offer Liability insurance for Carers and Personal Assistants as well as policies for those who employ carers or PA’s to assist them in living in their own home.
Whether you are an employed or self-employed carer, an employer of carers or PA’s or receive direct payments, Fish can provide the right insurance for you.
Market Leading Adapted Vehicle Insurance
Specialist cover, available online or over the phone.
Insurance specifically designed to provide cover for wheelchair accessible vehicles (WAV’s), adapted cars, disabled drivers and Blue Badge holders.
Our specialist cover has been tailored to ensure your vehicle and any adaptations are covered, as well as including specialised breakdown recovery and access to a suitable courtesy car if required, all within one premium, which can be paid monthly or annually.
Great Value Mobility Scooter Cover
Insure your mobility scooter from just £38 per year. Covering you for accidental damage, third-party liability, and theft, as well as benefits you might not expect, like personal accident and worldwide cover. 24/7 breakdown recovery is also available on our Extra level of cover.
Mobility Equipment Insurance
We also provide specialist cover for mobility and disability equipment, including Prosthetics & Orthotics, Manual and Powered Wheelchairs, plus in-home products such as Walking Aids, Rise and Recline Chairs, Baths, Hoists and Stairlifts. All available via our dedicated UK contact centre.
Contactgegevens
First Floor, Citygate, Longridge Road, Preston, Lancashire, PR2 5BQ, Preston, Verenigd Koninkrijk
- 0333 331 3900
- admin@fishinsurance.co.uk
- fishinsurance.co.uk
4,7
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Diasappointing quote payment screen
While the quote is very satisfactory (for a mobility scooter), the website is badly designed designed when it comes to completing payment.
We found ourselves having paid twice because when paying there is no final opportunity to decide whether to pay or clear instructions how to complete the purchase.
You faced with 'confirmation' and 'summarise'. No instructions, so it looks as though there is something missing on the page. Touch 'summarise ' and details such as your quote number appear . Checking your account (not everybody uses on-line banking) you find money has been taken from your account, or in our case, 2 times, and we have the hassle of asking for a refund, (The office having closed, and we have only one quote number. Shouldn't happen!
19 augustus 2026
Antwoord van Fish Insurance
Hi Cathy,
Thank you for taking the time to leave this feedback - we are sorry that this is the experience you have had with our website. We have raised and resolved this for you this morning, and the refund will be with you in the next 5 working days.
If there is anything further we can assist with, please do get in touch.
Best Wishes,
The Fish Social Team
Prices not as advertised…
Bought scooter insurance as advertised via lifestle magazine from motability. I insured a lowish cost machine and the prices stated, other than that for the basic cover, at c+25%, were much higher than advertiised.
The helpful team member believed i had pressed the wrong button, which I did not. I had also entered the correct code.. They had also recorded totally the wrong make and model.
I am grateful that I got the correct policy sorted, but reject any notion of contributory errors on my part
18 augustus 2026
Antwoord van Fish Insurance
Hi Mike,
We are sorry for the confusion with the discount for this policy. Our team member, Baz, has now hopefully resolved this by setting up a policy with you this afternoon including the discount.
If there is anything further we can do please do let us know.
Best Wishes,
The Fish Social Team
A huge sigh of relief 😇.
Your company came highly rated for mobility scooters.
A few simple questions to fill in about 5 mins & im full covered.
I feel so much better out & about now.
Even if I get a puncture someone will come to my assistance. Or if everything fails on my scooter I'll get brought home or to a local garage. Which is a huge help when you have Athritis.
Thank you fish insurance I feel so relieved knowing your there if ever needed . 10/10 👍.
12 augustus 2026
Antwoord van Fish Insurance
Hi Russ,
Thank you so much for taking the time to leave such a lovely review and for choosing Fish Insurance for your mobility scooter cover.
It’s great to hear you found the process quick and straightforward, and that the policy gives you extra peace of mind when you’re out and about. Knowing that assistance is there if you get a puncture, have a breakdown or need help getting home can make a real difference, especially when you’re managing arthritis.
We’re really pleased you feel reassured having us in your corner, and we truly appreciate your 10/10 feedback.
Best wishes,
The Fish Insurance Social Team
Excellent Service Easy to obtain a quote and fast…
Easy to obtain a quote and fast completion to obtain Insurance Documents
13 augustus 2026
Antwoord van Fish Insurance
Good morning, thank you very much for taking the time to provide some feedback for us. We are very pleased to know that you had such a positive experience and we would like to thank you for choosing Fish for your cover.
Many thanks,
The Fish Social Team
Antwoord van Fish Insurance
Good morning, thank you for taking the time to leave us such a positive review. We are really glad to hear that things were easy and the price was right for you.
Many thanks,
The Fish Social Team
It was so easy to get a quote online…
It was so easy to get a quote online very satisfied with service rece6
13 augustus 2026
Antwoord van Fish Insurance
Hi Christine,
Thank you for taking the time to leave such a lovely review, we are glad to hear that you found our website easy and were happy with the service!
The Fish Social Team
Friendly Team - online is the only option given!
We did not receive the renewal letter renewal and the email reminder went into our junk.
To renew online you need to confirm you have had a written renewal notice but 'contact our friendly team'.
When I called, the person on the phone was very direct and accusingly said I had been sent the letter. I said I didn't not dispute it had been sent, I was confirming I had not received it. She then went onto give an elongated explanation of how their mail is handled. That is not of interest, I just wanted to renew my daughter's policy. I was then resent the email and the only option was to renew online. Pretty tiresome.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Fish Insurance
Good Afternoon Lorna,
We are sorry to hear about the experience you had with our team when trying to renew the policy for your daughter, this is not the level of service we aim to provide to our customers.
We contacted you yesterday, and have confirmed that the policy is now in place. We have also passed this onto the manager of the handler that you spoke to originally so they can provide feedback.
Best Wishes,
The Fish Social Team
I have always used Fish
I have always used Fish. They are professional and always there for you .
3 augustus 2026
Antwoord van Fish Insurance
Hi Irene,
We are grateful for you continuing to insure with us. It's great to hear that you find our team professional, and we will continue to be on hand to help!
Best Wishes,
The Fish Social Team
Took a lot longer on the website than…
Took a lot longer on the website than previous years to get a quote. This may be for good reasons however? I would still choose them.
8 augustus 2026
Antwoord van Fish Insurance
Hi Jay,
Thanks for taking the time to leave a review and for choosing to stay with us - we really do appreciate your loyalty.
We’re sorry to hear it took longer on the website than in previous years. Some of the extra questions are there to make sure we have the right information to protect you properly, but we know it can feel like more effort.
Your feedback is really helpful and we’ll use it as we continue to review and improve the online journey.
Best wishes,
The Fish Insurance Social Team
Antwoord van Fish Insurance
Good morning, thank you for choosing Fish and for taking the time to leave us such a positive review. We are really glad to hear things were quick and easy for you.
The Fish Social Team
Easy to apply and receive
Easy to apply and receive powered wheelchair insurance and at a very reasonable cost for the basic cover
7 augustus 2026
Antwoord van Fish Insurance
Good morning, thank you for choosing Fish and for taking the time to leave us such a positive review. We are really glad to hear that it was easy for you to get the right cover, at the right price.
The Fish Social Team
Easy to set up the online insurance…
Easy to set up the online insurance policy. Website is informative and as a result I feel I have selected the right company to insure with
6 augustus 2026
Antwoord van Fish Insurance
Good morning, thank you for choosing Fish and for taking the time to leave us such a positive review. We are really glad to hear our website was easy to navigate.
The Fish Social Team
Antwoord van Fish Insurance
Good morning, thank you for choosing Fish and for taking the time to leave us such a positive review.
The Fish Social Team
Really easy to sort out
Really easy to sort out on line clear information. Reasonable price very pleased with product
4 augustus 2026
Antwoord van Fish Insurance
Good morning, thank you for choosing Fish and for taking the time to leave us such a positive review. We are really glad to hear things were clear and easy for you.
The Fish Social Team
Helpful
Helpful, patient & efficient when spoke on phone. Straight forward to set up my new policy.
5 augustus 2026
Antwoord van Fish Insurance
Good morning, thank you for taking the time to leave us a review. We are so pleased to hear that we were helpful, patient and efficient for you, we really pride ourselves on delivering a great service.
The Fish Social Team
So simple to fill in
So simple to fill in . I was not aware that i needed insurance but now i am covered .thank you
5 augustus 2026
Antwoord van Fish Insurance
Good morning, thank you for choosing Fish and for taking the time to leave us such a positive review. We are really pleased to know that we have been able to provide the right cover for you.
The Fish Social Team
Very easy to fill in
4 augustus 2026
Antwoord van Fish Insurance
Good morning, thank you for choosing Fish and for taking the time to leave us such a positive review. We are really glad to hear things were easy for you.
The Fish Social Team
Antwoord van Fish Insurance
Good morning, thank you for choosing Fish and for taking the time to leave us such a positive review. We are really glad to hear things were quick and easy for you.
The Fish Social Team
Antwoord van Fish Insurance
Hi Catherine,
Thank you for leaving a 5* review! We’re really pleased to hear you found our website easy and straightforward to use.
Best wishes,
The Fish Social Team
Simple website, easy to navigate
I found the questions easy to navigate. They were all pertinent to the quote. I felt I was being treated like a person
31 juli 2026
Antwoord van Fish Insurance
Hi Diana,
Thank you for leaving a review! We’re really pleased to hear you found our website simple to use and the questions easy and relevant, and that you felt treated as a person.
Best wishes,
The Fish Social Team
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