Flamerite Fires Reviews 

389
•
TrustScore 4.5 uit 5

4,4

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Beoordeeld met 5 van de 5 sterren

We had been looking for a new fire & fireplace for some time and had visited lots of different stores and looked on line before finally buying our flamerite fire. We certainly made the right choice. T... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We purchased our fire through the Knowle store - the staff were patient and certainly not pushy when we were a little vague about what we wanted!! Fitting was a dream - two great guys just before C... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Having toured lots of suppliers and shops, looked at dozens of fires, we finally chose Some suppliers quoted six weeks delivery , but at the most competitive price and a few days after our orde... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We have just purchased a Flamerite Ennio 3 fire through Flames of Hull. We haven't used it for heating yet but we are enjoying the amazing flame display. It's quiet and incredibly realistic. It look... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Openhaardfabrikant

Geschreven door het bedrijf

Flamerite Fires was established in 1999 in the historic city of Lichfield, carrying on a thirty-year family tradition of producing British made electric fires. Over its 21-year history we have won numerous awards in the UK and abroad. We have gained an unprecedented reputation for our integrity, excellent customer service and support for the independent retail sector. Our singular focus is unrivalled, producing high quality innovative electric fires and fireplaces made to the highest UK & European standards (BS-EN


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

389 reviews

5 sterren
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3 sterren
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4,4

Alle reviews

(389)

1 review in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Love the E-FX 1500 fire

We had the E-FX 1500 fire fitted just before Christmas and we love it! It is, in our opinion, by far the best flame effect fire on the market and we looked at a lot of fires. The flame effect is very realistic and with the reflective glass at the back of the fire it makes the flames appear as if they are coming from in between the logs which I have not seen on other fires. What sets it apart from other fires are the chunkier logs, rather than thin slithers of wood, and with the addition of LED’s inside them giving them the appearance as if they are glowing. It is a far more realistic look.

We had many conversations with Megan at Flamerite who was extremely helpful and knowledgeable as was Josh. The advice and service they provided was outstanding and the whole customer service received was exemplary. We had a few minor issues with the lights on the fire and Keith the engineer came out and sorted it for us. He was very polite and tidy and sorted the issues out.

I would definitely recommend Flamerite.

19 december 2023
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

Good Morning Mrs Butler,
Thank you for your fantastic 5 star review,
Were really happy you like your new product and happy with the level of customer service we have at Flamerite.
Kind Regards,
Darren.

Beoordeeld met 5 van de 5 sterren

Remote issues

Had an issue with my remote for my fire. After discussing the issue via telephone flamerite suggested I return it to them via post which I did.
I received a telephone call in which I was informed that there was no charge as it Wes now working on one of their fires.
Within 1 working day the remote was returned to me along with pairing instructions.
It now works fine can’t recommend flamerite enough.
Many thanks

13 februari 2024
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

Good Morning,
Thank you for taking the time on writing a 5 star review,
We are pleased that we were able to assist you and everything is working fine know,
Kind Regards,
Darren.

Beoordeeld met 5 van de 5 sterren

The fire looks even better in my home

The fire looks even better in my home. Simple to use. Very pleased.

10 januari 2024
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

We are delighted to hear that you are happy with your fire!

Thankyou for taking the time to leave us a 5* review.

Best regards

Natalie

Beoordeeld met 5 van de 5 sterren

Love my new fire

Love my new fire, it quickly warms the room up and just love swapping the colour of the flames

29 januari 2024
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

Good Afternoon,
Thank you for taking the time to review our product and giving it a 5 star review,
We are really pleased that you love your fire and love the flame effect,
Kind Regards,
Darren.

Beoordeeld met 5 van de 5 sterren

I bought an E-FX 1500 fire

I bought an E-FX 1500 fire, it looks great and I am really pleased with it

22 december 2023
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

Morning Mr Cavanagh,

Thankyou for your 5* review, we are so glad to hear that you are pleased with your E-FX 1500.

Best regards

Natalie

Beoordeeld met 1 van de 5 sterren

my fire has been blowing hot and cold…

my fire has been blowing hot and cold after 1 year of use. the flame effect has never worked since new. bought it at a fireplace shop in Risca, south wales.

23 januari 2024
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

Good Morning,
Sorry to hear you have an issue with your fire,
If you would like to contact ourselves so we can arrange our engineer to visit and sort the issue,
Office number is 01543 251122,
Kind Regards,
Darren.

Beoordeeld met 4 van de 5 sterren

Really pleased with fire so far

Really pleased with fire so far. Looks good. Quiet. Gives off good heat. Looks stylish. Easy to use. Fits standard fire opening. Prefer app from phone. The manual not so great nowhere near as many options. Worth paying extra for phone app.

20 januari 2024
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

Good Morning,
Thank you for leaving us a review!

We are so pleased to hear that you are enjoying your new fire and the app controls.

Best regards

Natalie

Beoordeeld met 5 van de 5 sterren

Delighted with our fire

Delighted with our fire . It looks amazing and is also warm as toast when we need it - most days at the moment .

We can have various colour combinations and have it matching our colour scheme in the lounge . It has been much admired and 2 friends have now installed the same fire .
Due to problems with the installation (not the supplier) the engineer came out to us and was so helpful. Nothing wrong with the product the company we bought through (in Medway) were dreadful. We love tnis fire . It's cleaner and healthier too than the previous gas one . We don't need a CO2 monitor now either .

20 januari 2024
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

Good Morning,

Thankyou for leaving us such a positive review!

We are glad to hear that you are happy with your fire and that you are benefitting from the features of an electric fire.

Kind regards
Megan

Beoordeeld met 5 van de 5 sterren

The flames are very realistic anRealistic Flamesd can…

The flames are very realistic and can be increased/ decreased and incorporate a flicker all operated by your phone app. Very pleased with the performance and have been using it for about a year.

20 januari 2024
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

Hi Derek,

Thankyou for taking the time to leave us a 5* review.

Glad to hear that you are enjoying using the app to to control your fire.

Kind regards

Natalie

Beoordeeld met 5 van de 5 sterren

Arlo 22 Nitraflame

I bought an Arlo 22 fire last month; I went for the Nitraflame variant.

At first, I thought that it might be a bit frivolous, but the cycling flame colour is very soothing, and every guest at my house this winter has commented on it.

Overall a very aesthetically pleasing fire that looks great in my new fire surround.

19 januari 2024
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

Hi Gary,

Thankyou for your review!

Glad to hear that you are enjoying the Nitra flame effect on your Arlo fire.

Kind regards

Natalie

Beoordeeld met 5 van de 5 sterren

This is just a follow up to my first…

This is just a follow up to my first review about Flamerite Fires. We still have not had any problems and it just shows how well made they are,we did purchase the fire surround and base off them which looks superb,no problems with using my phone to put the fire on/off so cannot recommend them highly enough,well done 10/10

19 januari 2024
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

Hi Paul,

Thankyou for your second 5 star review!!

We are thrilled to hear that you are still happy and enjoying your Flamerite fire.

Best regards

Natalie

Beoordeeld met 5 van de 5 sterren

Electric Fire

We purchased our fire from Northern Flame in South Shields. Everything about the experience was fantastic. We went fron gas to electric. We have only had it on full power to test it. Even in the current cold spell half power is quite enough to heat our living room.

14 november 2023
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

Thank you for your fantastic 5-star review! We greatly appreciate your feedback and it's always a pleasure to hear from our customers about their experience with our products.

Beoordeeld met 5 van de 5 sterren

Delighted with our Flameright Fire

We had an Arlo 22 Flameright Fire installed just over two years ago along with a new fire surround. This replaced a previous living flame gas fire. We were delighted with the look of the new fire and have been pleased with its performance to date. Due to our central heating system we seldom have to rely on it to heat the room, but if switched on it can generate a lot of heat. The flame effect with lighting is very effective and attractive and provides a cosy focus on cold winter nights. Overall we are very happy to recommend Flameright to potential new customers.

19 januari 2024
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

Hi John,

We are thrilled to see a five star review based on your Arlo that you had installed.

As a British manufacturing company we value customer feedback on our products and services and I'm thrilled to hear that you would recommend Flamerite Fires in the future.

Best regards,

Megan

Beoordeeld met 5 van de 5 sterren

Classy looks

I love my Gotham 900, it works perfectly in our bungalow. Looks classy and gives the illusion of warmth when just the light is used. Happy with the heat output too.

19 januari 2024
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

Hi Mr Rawson,

Thankyou for your lovely review on your Gotham 900.

Glad you are enjoying the warm glow of your fire!

Best regards

Natalie

Beoordeeld met 5 van de 5 sterren

Pleased customer.

We replaced our old log fire with your great product, no need to clean the grate every time . Looks fantastic one nearly thinks it is a real fire at a glance and Senior Management feels warm with only the lights on. Small problem with the blower but very soon fixed by their engineer who seems to cover all of UK. Very good service.

19 januari 2024
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

Hi Francis,
Thanks for taking the time to leave us a review!

Delighted to hear that your happy with your Flamerite fire as well as our customer service.

Best regards,
Megan

Beoordeeld met 4 van de 5 sterren

New fire replaced old electric fire

New fire replaced old electric fire. Efficient, quiet and very pretty to look at.

2 januari 2024
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

Thank you for taking the time to leave feedback on your new fire.

Beoordeeld met 5 van de 5 sterren

a couple of years in and still running perfectly

Still running perfectly and looks beautiful. Glad we chose it.

19 januari 2024
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

Good Morning,

Thankyou for leaving feedback on your fire, delighted to hear that you have had no issues with your fire since purchasing, we hope it brings you many more years of warmth.

Kind regards

Natalie

Beoordeeld met 5 van de 5 sterren

The fire we bought and had fitted is…

The fire we bought and had fitted is perfect fpr our living room,very professionally fitted,a great addition to our house.

13 december 2023
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

Thankyou for your 5* review, we are glad to hear that your Flamerite fire is perfect for your living room!

Beoordeeld met 5 van de 5 sterren

My new fire looks fantastic

My new fire looks fantastic, it is easy to operate, and has added a central feature to the room, making it look welcoming and cosy. I particularly like the lights and the flame effect without needing the heat.

19 januari 2024
Review zonder uitnodiging
Logo Flamerite Fires

Antwoord van Flamerite Fires

Good Morning,

Thankyou for leaving us such a positive review!

We are glad to hear that you are happy with your fire and that you are benefitting from the features of an electric fire.

Kind regards
Natalie

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