The service was excellent, and the resolution gratifying. Arya Clark provided a superb solution to a difficult situation for me. I hope and wish she never changes because she's perfect for this job.... Toon meer
Bedrijf heeft geantwoord
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I cannot thank Arya Clark enough for booking our tickets to Zanzibar. She checked for best deals across multiple airlines and replied to all my endless questions. I will definitely be booking through... Toon meer
Bedrijf heeft geantwoord
They are a scam do not purchase from them! The reviews are clearly fake and requested over the phone by an agent. None of the reviews is of people who actually ended up travelling!! HUGE RED FLAG! The... Toon meer
Bedrijf heeft geantwoord
She's just professional and great customer focused. Not only that, she has patience in dealing with clients. No order person like Arya Clark. She's fantastic 🤩
Bedrijf heeft geantwoord
4,4
Uitstekend
626 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Excellent customer service Robin
Excellent customer service Robin! Much apprecaited.
9 oktober 2025
Review zonder uitnodiging
Antwoord van Flightsandtickets
Hi ,
Thank you so much for your kind feed back we look forward to to assisting you with your future travel plans
Kind Regards ,
Flights and Tickets Team
Antwoord van Flightsandtickets
Hi ,
Thank you so much for your kind feed back we look forward to to assisting you with your future travel plans
Kind Regards ,
Flights and Tickets Team
Excellent
Immediately I contacted Robin for my planned journey to Lagos in Nigeria, less than 10 minutes he got me a flight that sought my purpose, exactly what I needed.
Robin, do brilliantly in respect of swift response and action.
I will surely recommend your company to friends and family anytime.
27 augustus 2025
Review zonder uitnodiging
Antwoord van Flightsandtickets
Hi ,
Thank you so much for your kind feed back we look forward to to assisting you with your future travel plans
Kind Regards ,
Flights and Tickets Team
Booked some flights for my next and…
Booked some flights for my next trip and Robin was amazing! He went above and beyond to help me find the best fare possible. Thanks so much!!
10 december 2025
Review zonder uitnodiging
Antwoord van Flightsandtickets
Hi ,
Thank you so much for your kind feed back we look forward to to assisting you with your future travel plans
Kind Regards ,
Flights and Tickets Team
Absolutely professional sacmmers
They offered me a ticket for £464.10 and began the booking process, taking £100 as a deposit. Later, they told me the airline was “revalidating bookings” and demanded £780. Since cheaper options were available on Skyscanner, I chose to cancel. They then claimed I wasn’t entitled to a refund and, after a long dispute, issued a restricted voucher.
I tried using the voucher with other agents, but it didn’t work. When I called back, they came up with a new story, saying the airline had offered a £150 goodwill gesture. I ultimately paid £806 in total.
Over a month has passed and I still haven’t received the £150 voucher. Despite multiple calls and emails, they either ignore me or give inconsistent explanations. I have evidence of all communications and am seeking help to take legal action. Be cautious—don’t let them scam you.
10 oktober 2025
Review zonder uitnodiging
Antwoord van Flightsandtickets
Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations.
Your concerns have been referred to our Management Team, and we are currently reviewing the circumstances of your booking to understand what occurred and determine the appropriate resolution.
If you would like to discuss the matter directly or provide any additional information, please contact us at admin@flightsandtickets.co.uk. We will be happy to review your concerns and assist you further.
Kind regards,
Flights & Tickets Team
Ms Baska malik
Ms Baska Malik was very professional in her work and communication and she was committed to ensure I got the best service.
5 december 2025
Review zonder uitnodiging
Antwoord van Flightsandtickets
Hi ,
Thank you so much for your kind feed back we look forward to to assisting you with your future travel plans
Kind Regards ,
Flights and Tickets Team
I was assisted by Baska Malik and I…
I was assisted by Baska Malik and I loved her service. She was very patient and attentive with me, and she showed great commitment in helping me find the best travel ticket possible.
5 december 2025
Review zonder uitnodiging
Antwoord van Flightsandtickets
Hi ,
Thank you so much for your kind feed back we look forward to to assisting you with your future travel plans
Kind Regards ,
Flights and Tickets Team
Antwoord van Flightsandtickets
Hi ,
Thank you so much for your kind feed back we look forward to to assisting you with your future travel plans
Kind Regards ,
Flights and Tickets Team
Today 05/12/2025 I booked return…
Today 05/12/2025 I booked return tickets for travel to Accra, Ghana. I was served by Zayn, I must say I thoroughly enjoyed the experience. I felt at ease and knew I was being listened to. He proved to be competent and on top of his game. Definitely an asset to his employer, and must be commended for being a great listener, respectful, and accommodating with what was requested of him. I will not hesitate in dealing with him in the future and will mention him by name to those who want to book tickets for travel. Thanks, it was a great experience.
5 december 2025
Review zonder uitnodiging
Antwoord van Flightsandtickets
Hi ,
Thank you so much for your kind feed back we look forward to to assisting you with your future travel plans
Kind Regards ,
Flights and Tickets Team
Professional service
Baska offered a professional service. Was friendly and very patient when making my booking. E ticket arrived promptly. Would recommend.
4 december 2025
Review zonder uitnodiging
Antwoord van Flightsandtickets
Hi ,
Thank you so much for your kind feed back we look forward to to assisting you with your future travel plans
Kind Regards ,
Flights and Tickets Team
So helpful and patient
As I am not familiar with booking this way ,your operator Baska malik made the experience so much better for me ,she was clear and consise and very knowledgeable.she helped me threw each step of the way and nothing was too much trouble for her.i will definitely use this company again .
29 november 2025
Review zonder uitnodiging
Antwoord van Flightsandtickets
Thank you so much for your wonderful review! 🌟
We’re delighted to hear that Baska Malik provided you with such a helpful and patient service. Many of our customers book this way for the first time, so it’s great to know she guided you clearly through each step and made the experience easier for you.
We truly appreciate your kind words and your trust in Flights and Tickets. We look forward to assisting you again in the future.
Warm regards,
Customer Care Team
Flights and Tickets
The agency staff Baska was very helpful…
The agency staff Baska was very helpful in searching yo meet our needs. She was good in relating to us what was available
21 november 2025
Review zonder uitnodiging
Antwoord van Flightsandtickets
Thank you for sharing your feedback!
We’re pleased to hear that Baska was able to assist you and find options that matched your travel needs. Providing clear information and helpful guidance is very important to us, and we’re glad she delivered a positive experience.
Thank you for choosing Flights and Tickets, and we look forward to serving you again.
Warm regards,
Customer Care Team
Flights andTickets
SCAM
SCAM; SCAM. Please avoid this guys. They are fraudulent and the worst agents possible
25 november 2025
Review zonder uitnodiging
Antwoord van Flightsandtickets
Hi Ayodele Enikanoselu, we are sorry to read your comments, but these claims are not accurate.
Flights and Tickets operates under strict industry guidelines, and every booking is processed only after the customer approves the fare, terms, and payment.
We do not engage in any fraudulent activity, and our team is always available to clarify any concerns regarding your booking.
Please provide your contact details or email us at admin@ticketlords.co.uk
so our management can look into this matter in detail.
Kind regards,
Flights and Tickets
Robin was fantastic and professional…
Robin was fantastic and professional and very helpful
8 oktober 2025
Review zonder uitnodiging
Antwoord van Flightsandtickets
Thank you for your kind review!
We’re delighted to hear that Robin provided you with fantastic, professional, and helpful service.
Your positive feedback means a lot to us, and we look forward to assisting you again soon.
Warm regards,
Flights and Tickets
Good Conduct by staff
Good Conduct by staff, customer service good and very professional. Especially from Robin.
24 oktober 2025
Review zonder uitnodiging
Antwoord van Flightsandtickets
Thank you for sharing your feedback!
We’re pleased to hear that you received good customer service and found our team professional.
A special thank you for recognising Robin’s efforts — we will be sure to pass on your kind words.
We look forward to assisting you again in the future.
Warm regards,
Flights and Tickets
Great service from Robin Shah
Great service from Robin Shah. He was really helpful and responsive when I booked my tickets.
7 november 2025
Review zonder uitnodiging
Antwoord van Flightsandtickets
Thank you for your review!
We’re delighted to hear that you received great service from Robin Shah and that he was helpful and responsive during your booking.
We appreciate your trust in Flights and Tickets and look forward to serving you again.
Warm regards,
Flights and Tickets
Got a call from agent as I wanted to…
Got a call from agent as I wanted to book a flight and was told to pay £100 pounds deposit so that they can reserve the ticket. I paid and waited a week as advised no phone call back so I rang them and was advised I will get a call back. I received a call back and was transfered to another agent who then told me that the flight reserved was not avainle to to airline itself. When I questioned the agent he became very rude and I had to put him straight. He wanted to book me a different flight that was double the price of the original one so when I declined and asked more questions he kept saying that he cannot do anything and it's the airlines fault. And continued saying that it's only an extra £200 to pay and I said to him it might be only 200 to him but that is alot of me for me. But he just kept asking if I wanted to go ahead and book. So I declined and requested my deposit refund and was told to send email to someone so they can refund it back. I refused and asked him to stay on phone until the email he wanted me to send was received. He put me on hold and shockingly email arrived and I replied to it when he was on the phone just to be advised that I will get half my refund back not full. DO NOT USE THIS THIEVES!!!! Waiting to see when refund will be processed and if not will have to escalate further i will not let this go. SHIT CUSTOMER SERVICE PLEASE AVOID AT ALL COSTS!!! imagine if someone jad booked the full amount for a flight!!!!
15 november 2025
Review zonder uitnodiging
Antwoord van Flightsandtickets
Thank you for your review. We have checked your case and would like to clarify that the £100 deposit you paid was to hold the fare until the agreed expiry time.
When the payment deadline passed and the airline fare changed, your original booking was automatically cancelled by the airline — not by our staff.
We offered you an alternative flight at the closest available fare, which you declined.
As per our Terms & Conditions agreed at the time of booking, cancelled or expired reservations are subject to a partial refund, and this was communicated and processed accordingly.
Please provide your contact details or email us directly at admin@flightsandtickets.co.uk
so our management can further review your refund trace and assist you.
Kind regards,
Flights and Tickets
SCAM SCAM AVOID THESE GUYS
SCAM SCAM AVOID THESE GUYS. Don’t believe them. Punch of scammers. I made online search for flight and found tickets for £3670, reservation staff Sohrab called me and reassured me that if I pay deposit my tickets reserved and I only need to wait for the “due date “ to pay the remaining and get tickets. I raised my concern about discrepancy between what he said and the terms and conditions but he reassured me that price fixed. On the due date Sohrab passed me to another person Kebir Shah who changed the price to £5070 which I could not afford. They refused to refund deposit. Blamed the airline. All what they care about is trapping customers to pay deposit and the rest is nightmare. They don’t care about airline’s reputation. I am going to report them to airlines ( Turkish airline)
27 oktober 2025
Review zonder uitnodiging
Antwoord van Flightsandtickets
Thank you for your review. We have checked your booking and would like to clarify that deposits are taken only to hold a fare until the agreed due date.
Airline prices are live and can change at any time — if the fare increases before the balance is paid, the airline automatically cancels the original reservation, not our staff.
You were offered an alternative flight at the closest available fare, which you declined.
Refunds are processed strictly according to the Terms & Conditions you accepted at the time of booking, including any applicable cancellation or service fees.
We do not “trap” customers, and all bookings follow regulated procedures.
Please email your details to admin@ticketlords.co.uk
so our management can review your case in full.
Kind regards,
Flights and Tickets
Dubai FlightsDespite not being able to secure the…
Despite not being able to secure the flights initially offered, Arya Clark worked tirelessly for sometime to find us alternatives. Thanks Arya.
12 november 2025
Review zonder uitnodiging
Antwoord van Flightsandtickets
Thank you for your kind feedback!
We’re glad to hear that Arya Clark went above and beyond to assist you and find suitable alternatives when the original fare was no longer available.
Your appreciation means a lot to us, and we’re happy we could still help with your travel plans.
We look forward to serving you again.
Warm regards,
Flights and Tickets
Zayn
Zayn, was very helpful in understanding my earing is not perfect, he would repeat anything that I did't understand. I would use flightsandtickets again and hope to get Zayn again.
7 november 2025
Review zonder uitnodiging
Antwoord van Flightsandtickets
Thank you for your lovely feedback!
We’re delighted to hear that Zayn was patient, helpful, and made sure everything was clear for you.
Your satisfaction means a lot to us, and we appreciate your trust in Flights and Tickets.
We hope to assist you again soon — and we’ll be sure to share your kind words with Zayn.
Warm regards,
Flights and Tickets
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