The service was excellent, and the resolution gratifying. Arya Clark provided a superb solution to a difficult situation for me. I hope and wish she never changes because she's perfect for this job.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I cannot thank Arya Clark enough for booking our tickets to Zanzibar. She checked for best deals across multiple airlines and replied to all my endless questions. I will definitely be booking through... Toon meer
Bedrijf heeft geantwoord
They are a scam do not purchase from them! The reviews are clearly fake and requested over the phone by an agent. None of the reviews is of people who actually ended up travelling!! HUGE RED FLAG! The... Toon meer
Bedrijf heeft geantwoord
She's just professional and great customer focused. Not only that, she has patience in dealing with clients. No order person like Arya Clark. She's fantastic 🤩
Bedrijf heeft geantwoord
4,4
Uitstekend
626 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
False advertising
I responded to an advertisement for a flight priced at GBP 383. Shortly after, a representative contacted me and requested a GBP 70 deposit to secure a KLM flight. However, when I received a follow-up call, I was informed that the KLM flights were no longer available. Instead, they offered me an Ethiopian Airlines ticket for GBP 570.92, which is over GBP 100 more expensive than Expedia’s price.
When I declined, I was told that my GBP 70 deposit would not be refunded, even though no ticket had been issued or confirmed. This is unacceptable. I contacted them well within the 7-day cooling-off period, and under UK consumer law, I should be entitled to a refund since no service was provided.
Their claim that there is a cancellation fee for a ticket I never purchased appears deceptive and highly suspicious. I believe this company may be engaging in misleading or unfair business practices, and I reported them at IATA.
CHECK THE WEBSITE AFTER THESE PEOPLE OFFER YOU A DIFFERENT PRICE! I HAVE SCREEN SHOTS OF THIS WEBSITE WHERE FEES ARE EXACTLY THE SAME AFTER I WAS INFORMED THAT THEY NO LONGER HAD THESE AVAILABLE. THAT IS MISLEADING ADVERTISING. NO MATTER HOW THEY FRAME IT. I HAVE REPORTED THEM EVERYWHERE. And if enough people report this bad practice, they'll be out of business. In the end, I went to trusted Expedia, whose prices didn't change at the last minute and even had several days to change booking without losing booking fees.
7 november 2025
Review zonder uitnodiging
Antwoord van Flightsandtickets
Thank you for your review. We have checked your case and would like to clarify a few important points.
The £70 deposit you paid was not a ticket purchase, but a holding deposit to secure the fare until the agreed expiry time. Airline prices are live and can change at any moment, and when the KLM fare increased, the airline automatically cancelled the original reservation.
We then offered you the next available confirmed option, which you declined.
The 7-day cooling-off period does not apply to live airline fare reservations, and all deposits are handled strictly according to the Terms & Conditions you agreed to before payment, including applicable cancellation fees.
We do not engage in false advertising or unfair practices, and no ticket is ever issued without customer approval.
Please email your details to admin@flightsandtickets.co.uk
so our management can review your case further.
Kind regards,
Flights and Tickets
Very good
After an initial hiccup, Zayn proved himself by overcoming it, so a good outcome.
3 november 2025
Review zonder uitnodiging
Antwoord van Flightsandtickets
Thank you for your feedback!
We’re glad to hear that after the initial hiccup, Zayn was able to resolve the issue and deliver a positive outcome for you.
We appreciate your patience and look forward to assisting you again in the future.
Warm regards,
Flights and Tickets
Zane was patience and very helpful
Zane was patience and very helpful. He delivered a professional and exceptional service to me, very calm and thoughtful, he communicated very well. Thanks
4 november 2025
Review zonder uitnodiging
Antwoord van Flightsandtickets
Thank you for your wonderful feedback!
We’re delighted to hear that Zane provided you with patient, calm, and professional service.
Clear communication and exceptional support are very important to us, and we’re glad your experience reflected that.
We appreciate your kind words and look forward to assisting you again.
Warm regards,
Flights and Tickets
Airfare
Thank you for helping me find the best economical airfare, especially, Sohrab for being efficient and prompt in responding on my enquiries.
Jess
1 november 2025
Review zonder uitnodiging
Antwoord van Flightsandtickets
Thank you, Jess, for your kind feedback!
We’re delighted to hear that Sohrab assisted you efficiently and helped you find the most economical airfare.
Your satisfaction means a lot to us, and we truly appreciate you choosing Flights and Tickets.
We look forward to serving you again soon.
Warm regards,
Flights and Tickets
Exellent service
Ticket centre been very helpfull Arya was best to find me correct Flight and fair, she was very helpful and proffecional.
31 oktober 2025
Review zonder uitnodiging
Antwoord van Flightsandtickets
Thank you, Jess, for your kind feedback!
We’re delighted to hear that Sohrab assisted you efficiently and helped you secure the most economical airfare.
Your satisfaction means a lot to us, and we truly appreciate you choosing Flights and Tickets for your travel needs.
We look forward to serving you again soon.
Warm regards,
Flights and Tickets
My Review of ZANE flight booking
I had contact with ZANE regarding my flight ticket. He had been very helpful. reliable and prompt to answer my queries. I am happy to book my future flight again with him and recommend him to other persons also
One problem I experienced that I could not have proper menu in the flight That I requested of vegetarian....
4 oktober 2025
Review zonder uitnodiging
Antwoord van Flightsandtickets
Thank you, Jess, for your kind feedback!
We’re delighted to hear that Sohrab assisted you efficiently and helped you secure the most economical airfare.
Your satisfaction means a lot to us, and we look forward to helping you again with your future travel plans.
Warm regards,
Flights and Ticket
Alisha was very helpful
Alisha was very helpful. She got me a flight within our budget and was very clear on all the logistics including layover hotel transfer and we got a discount voucher of over £100 to use for our next flight open for 5 yrs. We will definitely be using them again. Thank you Alisha
13 oktober 2025
Review zonder uitnodiging
Antwoord van Flightsandtickets
Thank you for your wonderful feedback!
We’re delighted to hear that Alisha was able to find you a flight within your budget and clearly explain all the travel details, including the layover arrangements.
We’re also glad you appreciated the discount voucher, which is valid for five years and can be used anytime for your next booking with us.
Your trust means a lot, and we look forward to assisting you again soon.
Warm regards,
Flights and Tickets
I have a great experience with Alish…
I have a great experience with Alish Irtaza who helped us to get tickets under our budget. She was so calm even we asked multiple queries related to the flights but she never mind. I recommend this company to all of my friends.
14 oktober 2025
Review zonder uitnodiging
Antwoord van Flightsandtickets
Thank you for your wonderful feedback!
We’re delighted to hear that Alisha helped you secure a flight within your budget and clearly explained all the travel logistics, including your layover arrangements.
We’re also glad you found value in the discount voucher provided for your next booking.
Your trust means a lot to us, and we look forward to assisting you again in the future.
Warm regards,
Flights and Tickets
After agreeing a flight price and…
After agreeing a flight price and paying a deposit when I came to pay balance the fair prices had gone up by over £300 I asked to have my deposit back and was told no I could have a voucher. I insisted and she got quite verbal which I will not tolerate do now I’m going through my bank
23 oktober 2025
Review zonder uitnodiging
Antwoord van Flightsandtickets
Thank you for your review.
The deposit you paid was used to hold the fare until the agreed payment deadline. When the balance was not completed in time, the airline automatically cancelled the reservation and the fare increased — this is controlled by the airline, not our staff.
As per our Terms & Conditions, you may use your full deposit as a credit voucher for any future booking without losing any money.
If a customer insists on a cash refund instead of a voucher, then cancellation charges apply as stated in the policy agreed before payment.
Please contact us at admin@flightsandtickets.co.uk
so our management team can review your case further.
Kind regards,
Flights and Tickets
That was a great day and was really…
That was a great day and was really nice. Fast, easy and comfortable 😌
11 oktober 2025
Review zonder uitnodiging
Thank you Zain for your time and effort…
Thank you Zain for your time and effort input regarding flight bookings at short notice.
I really appreciate the effort and time you took to get the best deal.
Thanks again for your help.
17 oktober 2025
Review zonder uitnodiging
I purchased a ticket
I purchased a ticket from Flightsandtickets.co.uk
The service I received from Kabir Shah was impeccable. Such a genuine and very knowledgeable man. Very helpful and always contacted me when he said he would.
A total credit to Flightsandtickets.co.uk
I will most definitely use FlightsandTickets.co.uk again in the very near future and would not hesitate to recommend them.
Thank you kabir Shah @ Flightsandtickets.co.uk
14 oktober 2025
Review zonder uitnodiging
Antwoord van Flightsandtickets
Thank you for your comments , we look forward to helping with your next trip!
Thank you for your amazing comments, we will be sure to pass this on to the team and look forward to seeing you again!
team Flights and Tickets
Please Don't Use Flightsandtickets
Please do not use Flightsandtickets people, I dont want anyone to be coned as they did to me. They advertise tickets for low price, asked to pay deposit, saying you will pay the rest the next day wehe the ticket is issued. Then they will say the flight is cancelled, they will also asked you more money for you to get another ticket!!
People dont use these agencies please. Its better to pay a little bit more direct to the airline themselves and be assured than to gamble with these agencies. Or use booking. Com, but definitely not flightsandtickets! Please please they are not neguine.
6 oktober 2025
Review zonder uitnodiging
Antwoord van Flightsandtickets
Hi ,
Thank you for your feedback.
Just to clarify for others reading — this booking was made on a partial payment plan, and only the deposit was paid. As per our Terms & Conditions, airline fares are not guaranteed until full payment is made. Unfortunately, the remaining balance was not paid by the due date, and by the time the customer contacted us, the original fare was no longer available from the airline.
We offered two fair options:
Proceed with the new available fare, or
Receive a refund / full-value travel voucher so nothing was lost.
We always act transparently and never cancel or increase prices without reason — fare changes are controlled by the airlines, not us.
We remain happy to assist the customer with the refund or voucher at any time.
Team flights and Tickets
Kabri Shah
Very polite, and very helpful and very service, and replied back as he said he would.
2 oktober 2025
Review zonder uitnodiging
Antwoord van Flightsandtickets
Thank you so much for your amazing 5-star review!
We’re absolutely thrilled to hear that you were able to meet your expectations. At Flights & Tickets, we always strive to offer our customers the best possible deals, and it’s fantastic to know that we could help you secure such a great deal for you.
Customer Support Team
SCAMMERS
Tried to purchase 2 tickets to Cairo and were told price per ticket is £203.67. Had to pay a deposit of £120 and pay the remainder on Monday. Called on Monday and qas informed that the price per ticket is £485.67 per ticket now which was more than double the original price, and when told that I have a confirmation email with prices in it. The response was the price has gone up now. Have reported them to office of Fair Trading as well.
20 september 2025
Review zonder uitnodiging
Antwoord van Flightsandtickets
Thank you for your feedback, and we’re sorry for your disappointment.
For clarity — this booking was made on a partial payment plan with only a deposit paid. As clearly stated in our Terms & Conditions and booking confirmation, airline fares are not guaranteed until the full balance is paid, as airlines can change prices dynamically at any time.
We reminded you of the balance due date via email and phone, but since payment was not made on time, the original fare was no longer available from the airline. We then offered:
The option to proceed at the updated fare set by the airline, or
A full EMD voucher refund of your deposit, which you can use for any future booking.
We understand fare changes can be frustrating, but they are controlled by airlines — not travel agents. We remain happy to assist you in using your voucher whenever you’re ready.
— Customer Support Team
Following my experience with Ticket…
Following my experience with Ticket Lords, i will comment back and revert the services if any refund is processed.
15 augustus 2025
Review zonder uitnodiging
Antwoord van Flightsandtickets
Thank you for sharing your feedback.
We can confirm that your agreed refund has already been processed, and you should receive it shortly depending on your bank’s processing time.
We appreciate your patience and would be grateful if you could update your review once you have received it.
If there is anything more we can assist you with, our team is here to help.
— Customer Support Team
***SCAME ALERT ****FLIGHT TICKET AND…
***SCAME ALERT ****FLIGHT TICKET AND TICKET LORD ARE SCAM AND EVERYONE SHOULD AVOID THEM
DO NOT PAY THEM
If you are fortunate enough to see my review before making any payment, then congratulations. Do not be deceived by the responses they post under negative reviews, as those are only strategies to mislead people. Ticket Lord is a scam operation, and they are closely linked with another company they created called Flight and Ticket. Both companies cannot be trusted. They are fraudsters and these businesses exist for fraudulent purposes only.
Do not believe any of their replies to reviews. All negative reviews are genuine, and all positive reviews are fabricated. This company is dangerous and should be avoided. Do not click on or follow any link they provide for making payments. They are a complete scam.
4 juli 2025
Review zonder uitnodiging
Antwoord van Flightsandtickets
Dear Grace,
We are disappointed to see yet another review from you regarding the same matter, despite our repeated efforts to reach out and resolve your concerns kindly and professionally.
For clarity to other readers:
Yes Flights and tickets is trading website of Ticket Lords LTD and we are ATOL accredited member and operating since 2016 - You booked multiple flight tickets with us and later requested to cancel voluntarily, even though the flights were still confirmed.
As per the Terms & Conditions agreed at the time of booking, airline cancellation fees apply to voluntary cancellations.
You authorised the cancellation in writing, fully aware of the applicable fees.
We have already processed and issued the agreed refund after deducting the standard airline charges.
Since then, you have ignored our follow-up calls and emails offering assistance — instead posting multiple repeated negative reviews across different platforms.
We always welcome feedback, but calling our company a “scam” after receiving your refund is misleading and unfair — especially when we have complied with every step of our contractual obligation.
We remain open to resolving any outstanding concerns directly with you, should you choose to communicate with us.
— Customer Support Team
Good company, great workers!
I was so grateful for Muhammad's hard work that prevented me from losing hope on the credibility of the company, I eventually had a great experience with them. 10/10
21 september 2025
Review zonder uitnodiging
Antwoord van Flightsandtickets
Thank you for your wonderful feedback!
We’re glad to hear that Muhammad’s dedication restored your confidence and made your experience a positive one. Our team works hard to ensure every customer is looked after, and it’s great to know it made a difference.
We truly appreciate your 10/10 rating and look forward to assisting you again!
— Customer Support Team
Patience and customer focused
Patience and customer focused
Thanks Alisha irtaza
21 september 2025
Review zonder uitnodiging
Antwoord van Flightsandtickets
Thank you for your kind words!
We’re happy to hear that Alisha provided patient and customer-focused service. We’ll be sure to pass on your appreciation — she’ll be delighted!
Looking forward to serving you again.
— Customer Support Team
Avoid them they’re scammers they took…
Avoid them they’re scammers they took my deposit money and refused to give it back ,and wouldn’t answer my phone. After a day they said the ticket price has gone up and asked me to send the money to an account not to thru the website, when I told them this is suspicious they said oh you can get 10 pounds back . When I demanded to speak to the manager I was told by A that no one is higher than her and when I told her you’re a lair and just take money from hard working people and that what the negative reviews said was right she said oh the manager is not available now . All of the sudden the manager is there but not available yet no one is higher than her . I’ve already reported them everywhere , I guess the collect the deposit money and keep it am sure am not the only one . Avoid them they’re scammers, they go by fake names when am 100 sure it’s not their name like , THEY ALL USE FAKE NAMES BE ASAKE
17 oktober 2025
Review zonder uitnodiging
Antwoord van Flightsandtickets
Hi ,
Thanks for your review. We are really sorry to hear about this!
We are very keen to investigate this right away and it would be greatly appreciated if you could get in touch with us via the following link below with more details. We will do all we can to get to the bottom of this issue and resolve it.
admin@flightsandtickets.co.uk
Many thanks,
Customer care
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