Flightsandtickets Reviews 

Patience and customer focused
Thanks Alisha irtaza

Avoid them they’re scammers they took my deposit money and refused to give it back ,and wouldn’t answer my phone. After a day they said the ticket price has gone up and asked me to send the money to an account not to thru the website, when I told them this is suspicious they said oh you can get 10 pounds back . When I demanded to speak to the manager I was told by A that no one is higher than her and when I told her you’re a lair and just take money from hard working people and that what the negative reviews said was right she said oh the manager is not available now . All of the sudden the manager is there but not available yet no one is higher than her . I’ve already reported them everywhere , I guess the collect the deposit money and keep it am sure am not the only one . Avoid them they’re scammers, they go by fake names when am 100 sure it’s not their name like , THEY ALL USE FAKE NAMES BE ASAKE

Muhammad was very helpful and sorted out issues that came up. He made the process easy.

Kabir Shah was very helpful and professional.
Explained everything and helped me to find the best fare.
Highly recommend .
Kabir Shah is very polite

Arya is very friendly and professional in handling clients 👍. Keep it up.

Be very careful – follow up persistently

I paid a £100 deposit with Flights and Tickets (ATOL 12110). I eventually received my refund, but the process was stressful and slow, and others may not be so lucky without persistence.

Important things to know:

Their terms and conditions say they may charge up to half your payment and they do not accept vouchers.

Communication can be slow, so always keep receipts, booking details, and emails.

If you have issues, report it to Action Fraud and the CAA (Civil Aviation Authority) — your deposit is protected under ATOL.

I strongly advise anyone booking with them to follow up regularly and be careful. It can be very stressful to get your money back if there are delays.

I dealt with Sohrab today and he was very helpful in finding the best flight at such short notice. Thanks.

Great helpful service provided by Mustafa Kareen.
Well appreciated.

A very good service always response and resolve a problems the company doing a excellent work very cool with customers spacial with mr kabir

It was a good experience. Kabir helped me in the whole process and he was patient and straightforward. I would recommend him and ticket lords for sure!

Mustapha diligently arranged the best flight deals and ensured that the flight schedule is clearly understood. I am completely satisfied with the outcome and Mustapha’s good judgement.

I have been in touch with Mustafa Kareem last year and I had no hesitation in contacting him again about arrangements for a flight passage of my choosing.

Mustafa was meticulous in looking for another flight route following the unavailability of my preferred route, and gone over the schedule for correction and reassurance.

Mustafa then advised me about the costs and asked me if the flight schedule was what I have asked for.

Once again, I'm going to give Mustafa another high mark for his good customer service skills and attention for detail. The expected outcome was achieved in full

DO NOT BOOK WITH THEM! YOU WILL REGRET IT!
I wish I had read the reviews earlier and believed my gut feeling. I trusted this company in booking flights for my family. Adam who dealt with my request, kept asking for a deposit of £300 to secure the seats and I asked why I can't pay in full he made excuses that the ticketing department are closed for the day etc and I can pay the deposit now and the next day I can pay the remaining balance and my tickets will be issued. I also told him that i was worried that he will make me pay a deposit and then later say the price/flight has changed I was very hesitant to pay the deposit however finally gave in after being reassured by Adam that the company is not like that and they won't do that. I made the payment and it was agreed i will pay the remaining balance the next day and my tickets will be issued. Next morning I get a call from Adam saying he's transfrring me to a woman called Nida (ARYA) from the ticketing department, she says prices have changed and now i will have to pay and extra £200 - £300 to get the same flights and offers me other flights that have ridiculously long stopovers which was not suitable as I would be travelling with my two young children. Nida was also rude at times, she kept offering more expensive flights when we tried to explain to her we don't want to pay anything extra and on top of that she's yelling at us when it's clearly thier fault. Imagine the stress of trying to sort this out. They won't refund my deposit either and say if i did want a refund they will deduct a cancellation fee of £200. Cancellation fee for what??? A flight that was never booked! Adam did not mention any of this at all when I expressed my concerns before paying the deposit. I wish I listened to myself and did not trust them. Past week I have been trying to resolve this with them but they keep go round and round in circles. They finally issued tickets and we had to pay £220 extra and they also said they will issue a £300 voucher to use on next booking. I only agreed to continue with the booking because they promised a vpucher of £300 to use on the next booking. Even the voucher i had to keep calling them to receive it! After i finally received it it now states per passenger i can only use £50pp minimum spend of transaction £1000 and they did not even mention any of this beforehand, so I can't even use the voucher in full ( i wanted to book a further 2 tickets and use the voucher towards that) The whole process has been ridiculous EVERYTHING they say or state in their emails has a hidden agenda, save yourself some time and peace and book elsewhere. I have verything to prove what was agreed right from the beginning until the end. From what price we reserved and paid the deposit with and then how they changed thier words and trying to take extra money from us, i have all the proof via emails and voice notes. I just want to be able to use the full £300 voucher for my next booking! After all this they can surely keep to their words?!

I like to personally thank Kabir Shah from Ticket Lords for his patience and understanding to sort out the flight tickets for me and my family. He was very professional and helpful.
Once again thank you very much. JC Baya - 14/08/2025

Very Very good with patience dealing carefully with customers

Made a payment with reservation of £80 for booking a flight but the next day said that the booking was not available and the payment is not refundable. This is some sort of a scam. Please avoid.

The customer-centric service I received from Alicia is out of this world! She is the true face of Ticket Lords. Keep it up!

the service was great, i have always have this fear of travel agents being fraud, but Ticket Lords Ltd kill that fear in me, they build trust, always explaining each details and step of the flight booking was great.

best service ever

Mustafa assisted me to get a cheaper and shorter flight. He was so patient with me as I kept asking for more options.very good customer care and very efficient.