FOCO Reviews 

I suffered extension after extension for delivery. I had to initiate contact with customer service in order to find out about the next extension. The most recent extension was going to extend delivery into next year-over a year since order. Canceled order and only got refund by staying on top of customer service after promised credit date. Will no longer do business with FOCO.

Exceptional customer service! My son had lost his instruction manual for his mini old Trafford Stadium building blocks project and I emailed them to ask how we could get another one. An hour later I had a link to a new digital manual in my inbox and my son was thrilled! Thanks again for making his day!

They say one thing and do another. I ordered a bobble head which they said they would refund and let me order the other one. They said refund in ten days and now it’s 75 days. Now I have to watch this for 75 days. I love that they also delay for months at a time but take the money right away. Never ever will order again.

Item was delayed over a month. Shipping was $17. When the item arrived, it was in a shitty plastic mailer and the item was smashed. Customer support would not refund the shipping. Poor customer service!

I have bought many items here before without any problem. Regarding my most recent purchase the hole in the base was too small to get the bobblehead screw through and in trying to force it to fit, a figure broke. The person I dealt with asked me to take some pictures after she fully understood what happened and, they got me a replacement and a prepaid return label for me to send the other back to them. Breanna was wonderful to deal with. Thank you FOCO.

Following the purchase of a shoe for our daughter, it was returned due to shoe size eing too large. Return shipping was of course by us. Our daughter requested an exchange for a smaller size of the same shoe. that shoe was unfortunately too small. No half sizes were available. I then emailed their customer service and requested a free mailing return label or a refund of this second return with the company denying my refund or free mailing return label. I also reminded them that other retailers offer free return shipping, all to no avail. I would not recommend doing any business with this company! We just spent $26.00 for two return shipping fees with nothing to show for it!

I started reading these reviews and I'm not surprised on what happened to me. I ordered an item back in March and it said it would ship no later than August 31st, 2026. Then I check I with them and they then say it will ship no later than December 15th, 2026. I canceled my order. It's pretty disappointing because I was really looking to forward to gifting this to mi abuela.

Great response time and customer service!

You guys tie up hundreds upon hundreds of dollars of my money then cancel a pre order or is delayed in shipping. STOP putting a "ships no later than" date on your items. You guys have a 95% rate of NOT shipping your items by then. On top of it you offer nothing to consumers for their inconvenience. Waited over 2 months for a replacement box for a 1 of 1 chase and its still wrong!

FOCO stole my money and does not care about their customers

I returned a defective item. FOCO is claiming the package was lost and will not refund me. They made me pay for my own return shipping, promised a gift card to reimburse me for the costs, then didn't live up to their promise so now I am out the cost of the item and the return shipping costs.

Excellent after sales service! I had a missing piece and it was replaced and sent out quickly.Great support,hightly recommend.
Maxence

I made a purchase in start of july this year was told it would take 7-14 days to process and then I’ll get an update once shipped, I still haven’t heard anything, won’t respond to my emails, highly recommend people stay away this is fraud do not allow them to take your money aswell as mine as I’ll never see that money again now! Absolute joke

I have done four preorders with them. The first three there were no issues, the items came on time. The fourth, which was originally scheduled to be delivered in May has been continuously pushed back to now September, over 10 months after first ordered. No clarity or transparency to the issue, just generic “supply issues.” Poor customer service.

I ordered a Foco product through Sanrio.com with a pre-order date to ship before July 15th. It is now August 4th. I reached out to Sanrio.com since July 21st who claim that foco has not gotten back to them with an update. Ridiculous that they don’t honor their pre-order dates and by the time you get their item, the season is over.

Stickers missing from the box. William was very helpful in sourcing replacements and having them sent out.

Great customer service. Julie was fast responding and provided what I needed immediately. I took longer to respond or this matter or this would of taken one day. Thank you so much

Paid $40 for set and instructions are impossible to follow. Couldn’t even put together. Waste of money and no resolution with customer service.

I just needed some instructions to one of the brxlz stadiums because I lost it and Breanna was able to help me. She was fast at responding and was straight to the point. 5 Star Service.

The Company is not looking a customer service at all.
They(each of their Reps with the same generic answer each time which does not help)
We are sorry that your ordered has been delayed and they are doing everything they can. (Same response when it was delayed for the third and 4th time)
I understand delays can happen and understand completely but when ordering 4 items that were susposed to come on the same day, and then one get delayed 3 months, have the courtesy to send the other 3 items or combine it with another order that is ready to ship.
They do not have any flexibility even when any normal business would offer another solution.
If you could talk to a person on the phone, perhaps they can explain why they cannot do that but if you ask the question, again a generic or AI response.

This company has to have items on hand and stop the pre-order scams. The dates for the arrival of the items continually was extended. Waiting four months is unacceptable.