FSAstore.com Reviews 

An expense item melted together after the 30 day refund window----- so they do nothing. They should not sell things that melt together.

They have now given me a full refund.

Ordered from then bc I found them on the AA shopping center and they didn't give me the points bc I used an HSA card, I wouldn't have purchased so much if I knew this. Never shopping here again

This is for their customer service. The lady I spoke to was very friendly and was able to help me with my lost/stolen order. What happened was FedEx claimed they had “delivered” my 2 packages and after a few days I still have not received it. Never mind actually trying to contact someone from there.. after confirming that FSA did indeed have my correct address and receiving my third package.. it’s pretty clear someone from FedEx stole it. I really hate FedEx and wish more companies like FSA would stop using them. They’ve always lost, stolen or got me my packages way later than expected. Even though my experience with FSA customer service was great, I’m also hesitant to use them again simply because I don’t want to deal with FedEx anymore!! Wish I could remember the lady’s name, whoever you are thanks for your help! :)

Before placing my order, I wish I had known about the FSA/HSA online stores at Walmart, Target, Amazon, Walgreens, and CVS. I make an annual purchase, and this year's prices were outrageous. Like many, I accepted it as "inflation" and went ahead. The pricing at the FSA Store feels like price gouging, especially when you realize other retailers have FSA stores online where you can save hundreds of dollars on the same items. Plus, the distribution is better; my last order from the FSA Store took about three weeks to arrive. It's definitely worth shopping around. Back in 2020/2021, the FSA Store was great, but times change.

Very poor customer service experience. I would suggest looking elsewhere.

Absolutely pitiful customer service. I placed an order a month ago. When it was still in a pending status after two weeks, I decided to contact customer service. After five attempts, I finally received a reply stating that the lab was busy because of year end orders. Since that time (two weeks ago) I have made two other attempts to gain some clarity or answers with no response. I even requested to cancel the order and sill crickets…….

I don’t trust this company, I placed an order for $1150.00 on December 6th they cancelled my order without explanation when I called to ask about it yet they charged my HSA credit card for the full amount and it’s been a month and no refund! Poor customer service and basically thief of my HSA for 2024. Im looking into small claims court but don’t suggest trading with this company. @Amazon has FSA store and delivers and handles returns/refunds quickly and without a run around! My experience withFSA Store has been horrible. Escalated my request through the customer service line and have not been called back. Will continue to post on all sites with reviews and business rankings till you resolve.

I placed an order through the fsa store for the ease of using my flex benefits. I paid more for the item than I would have if I had ordered it directly from the manufacture. I also could have received it with 2 day shipping from the manufacture. 14 days later the fsa store still had not shipped the item to me. Their excuse is that they are busy at the end of the year. Its the fsa store, they KNOW they are going to be busy at the end of the year and can plan accordingly for these circumstances. 14 days and still not shipped is pretty bad customer service. I cancelled my order and now I get to wait another week to get my refund. I am very disappointed.

Bought a thermometer, never used it. Thermometer didn’t work out of box. They would return or exchange it bc it was past the 30 days of purchase. Poor customer service.

This site is a scam. DO NOT BUY ANYTHING HERE.

No one authorized this company to send me products waiting for a return label but I have a feeling it won’t be easy to get one , does anyone know how to close the account can’t find anywhere that says close account . This is insane and just a few minutes ago received another product

I purchased product on Dec 10th. I am still trying to get return label. I have called and text over 10 times. The answer, you will get the label tonight. And nothing after that. The customer service keep saying the same thing on every call. Asked to supervisor and you will never get anybody. I will never buy here again. I lost $199 because this place is aweful.

Awful customer service. They put you through the wringer asking you to write out entire dictations via email to try and convince them to let you return defective merchandise. THIS PLACE IS A SCAM! Don’t waste your time with them.

FSA store goes off line or unavailable every year starting end of November to December. It is sketchy since most people with remaining balance in their FSA ( which is also a pain to file claims at) would want to shop and use their money through FSA store. I don't get it! It is ripped off.

I received a defective product, and after contacting them, they sent me a replacement. Unfortunately, the second one was also contaminated. After I reported that the second product was defective, they stopped responding to me.

10/24/2024

Unreasonable return or exchange policy. Do not buy from here.

I am writing to express my concern regarding The Orbit and The Mark Aletha Health items, $300 purchase. I purchased last week and does not work for overweight persons. When I called your customer service, I was informed that there is nothing that can be done because the product was opened. Of course I opened the package to USE THE PRODUCT. I did not take off any plastic or stickers. It was not a good fit for my body type, so I placed it back in all of the original packing. Additionally, I was told there was no supervisor available to speak with me.

I find this response unsatisfactory, especially given the short duration I have had the product and its subsequent failure for use. I am seeking a resolution to this issue, as I believe it is unreasonable to expect the package would not be opened. This item should state: NON RETURNABLE.

I don’t recommend buying from the FSA store.

Check the return policies before purchasing.

I am writing to express my concern regarding a $70 Sharper Image heating pad I purchased less than two months ago, from the FSA Store which has completely stopped working. When I called your customer service, I was informed that there is nothing that can be done because the product is past the 30-day return period by less than two weeks. Additionally, I was told there was no supervisor available to speak with me.

I find this response unsatisfactory, especially given the short duration I have had the product and its subsequent failure. I am seeking a resolution to this issue, as I believe it is reasonable to expect a product of this nature to last significantly longer than two months.

I don’t recommend buying from the FSA store.

After being barraged with ads, we placed an order with the FSA store. EVERY SINGLE ITEM was BACKORDERED. Getting through to the service desk was easy. Getting the person on the other end of the phone to understand... not so easy. We'll see if the refund process goes well.... we have a couple more days to wait on that one. NEVER AGAIN.

I used my Health Care Savings Plan (HCSP) pre-tax dollars to make a subscription purchase of semigutide.

I used ShedRx, based on the FSAstore.com’s advertisement of the FSA/HSA eligible weight loss program ShedRx.

My HCSP allowed the debit transaction to go through, however I was then required to submit a letter of medical necessity. Shedrx advised, via text, as that’s the only communication method available, they cannot provide such medical documentation and I could use the receipt in the patient portal. They advised me to download the receipt which had a Dx code in it. I submitted the receipt to my HCSP provider and they indicated it was insufficient and required specific information. I passed that information along to the ShedRx Care Team and they advised to submit the same documentation. I reached back out my HCSP and again, they advised the documentation was insufficient.

So, I reached out to the ShedRx Coaching Team and they told me to go back to the care team. I’ve paid $387 for something I received nothing for except frustration and I now have a recurring charge set to hit my HCSP. No one will assist me in getting my money back.

The product can’t ship until I have a coaching session and the coaching session cannot happen until I get the letter. So, I’m on the hook now for potential penalties and taxes as the HCSP is pre-tax dollars, and as it currently stands the cost is not an authorized HCSP expenditure. The only contact us information is a SMS text number. There’s virtually no other information available. I just want my money refunded back to my HCSP and the recurring charge and subscription canceled. The FSAstore.com should not knowingly offer a product on the premise of being FSA/HSA eligible when it’s not. This is beyond frustrating and I will not use the FSA store any longer.

In my initial chat with the FSAstore.com support team, I was told that my inquiry had to go through ShedRx. They WON’T help me. This is so frustrating. The consequences of this are far more reaching than just the money. I will now have my card suspended.

First of all the ordering process was very painful. They could not provide me with an itemized receipt with a total at the bottom so that I could submit it to FSA. I'm waiting a week or so for my order to come in and they tell me all that was flagged for fraud and by the way did you get an email stating it was flagged for fraud. Next they said they've already credited my account but they did not credit my account. This was a $561.85 order. So at the end of the day I don't have my merchandise they couldn't reproduce the order for me they wanted me to go back in and recreate the order which I don't have time to do. Horrendous horrendous customer service do not use this company find another company.