FSAstore.com Reviews 

Their customer service is terrible and use outdated material. It also seems like it has been outsourced outside of the United States. Be prepared to wait days at a time for refunds and be prepared to aggressively follow up on those refunds since they will sometimes insist that it is going through just for them to check and realize that it is not going through. Ask for a confirmation email or code that states your refund was successful since your fsa provider will likely ask for it. Also, do not let them tell you that someone will reach out to you or email you. There is a very good chance they will not and you will have to call again and do the same thing. I wouldn't use this store again since their prices are either more expensive or about on par as other retailers.

Also, look at the complaints made on the Better Business Bureau website and you will see similar complaints to mine.

I appreciate the comprehensive selection of FSA-eligible items and reasonably quick delivery. My biggest issue with FSAstore is just that their website doesn't tell you when an item is out of stock or backordered until AFTER you order it (and thus cannot get a refund except for store credit). Twice now, I've ordered something, waited weeks while FSAstore decided whether they'd be able to fill the backorder or not, and then get a store credit like a month later. Not helpful. If they ever fix this issue on their website, I'd gladly bump up my rating because the ordering process is smooth otherwise.

Also note that some of their items are a little pricier compared to other online stores, so I'd recommend shopping around for the best prices.

I ordered a heating pad over a month ago and never showed up. I tried to get on the website and it let me in once! It said my item was being prepared. Then it never let me log in again. Just keeps saying invalid password. I know its not invalid bc i use the same password for everything. Its A scam page. Do not order from them!! They take your money and never ship your items!!

They sent me the wrong glasses and then refused to make it right. When I told them I was going to file a complaint, they laughed and said go ahead" I ended up having to dispute the charge as they would neither send me a refund or repair the glasses. The glasses actually had 2 shapes. The left eye was round and the right eye was oval...Yes you read that right! They are hands down the worst company I have ever had to deal with. I'll never use them again.

I placed an order on 12/21/2023 for $685. I recieved most of my order however on the packing slip it stated the baby monitor I ordered was in the order and it was not. I contacted fsa store where they stated that the item was in fact out of stock which was never disclosed at checkout and that it would ship out when it came in. I called back several times in January to check on status, everytime being told it was still on back order. At the end of Jan I called because I saw on website the item was in stock however was told it was not and they asked me to send photos where it showed that on their site. I did and was told I would be contacted which never happened. This morning 2/1/2024 I get a text and email saying an item I looked at was back in stock. It was the monitor I purchased so I called fsa store to see when they would ship mine. The woman tells me that they were not shipping one to me that they cancelled the order. She said they still had my money and could refund it. I explained to her I had to use the money prior to the end of 23 or I would lose it and it is now 24. She then Said she would issue a store credit and I could repurchase the item. I then said that wasn't fair since in Dec when I ordered the product it was on sale and it wasn't now. I told her I wanted her to ship it like should have been. She kept referring to me as though they had already shipped me this item prior which was not the case. After about 20 minutes on hold She finally came back and said she would ship one. We will see! I will never order from this company again and based on the BBB complaints this company is notorious for issues. Save yourself some stress and shop elsewhere.

FSA Optical Store is slow for glasses. If they do not carry the frames in stock, it would be nice if it stated that you may have to wait an additional 2 weeks just for the frames to arrive to them, then 7-10 days for them to add the lenses, then another 7-10 days for shipping. The last glasses I ordered came from GlassesUSA and it was 6 days from the time I placed the order until they arrived on my doorstep. Hindsight, it looks like they are also priced less for the same frames. Live and learn.

Items took forever to be delivered and on separate days! I was hoping fast shipping and great prices, but I can purchase for lower prices elsewhere in larger quantities. To me, this is NOT worth it.

If a product is in stock, why does it take so long to ship out? Here we are on day 5 and it still says getting ready to ship. I have called into customer service twice and they've been very nice, however, I should have read all the delivery complaints with the BBB before ordering. I will never order again from your site. That fast shipping is complete bogus!!

I received a box through FedEx, but it was nothing I ordered. 2 items I would never order! My order was 16 items, and I received none of them. Customer Service is resenting my original order, but I'll have to wait another 2 weeks. Plus I have to return the items I never wanted.

I find it interesting there seem to be no reviews since 2021??? Working with FSAStore to do a return has been my nightmare for the last month. Everytime I call in I get a different story from the customer service team regarding my duplicate order situation. All I want to do is return the duplication and you would think I was asking for the world. I am a patient person but I have had it and going to contact my FSA provider to remove your website link from theirs as the terrible service will reflect badly on them. It is 3 days until the end of the year and I need my $200 back for expenses. I can't believe this.

I ordered a medical device from FSA Store. The next morning I called to cancel the order. I was told it may be shipped anyway. I was not offered much assistance to cancel the order. The large box was delivered to my home and I after multiple calls and chats, I was finally given a return label. This was after my insistence. It is the end of the year and everyone knows if you don't use your FSA money, you lose it. The Fed Ex tracking number confirms that the unopened box was returned last week. I just spoke with a customer service rep who told me that she shows the box arrived but it may take 5 days for it to be refunded. I explained the deadline of me needing to use the money before the date she gave. The agent said that's their process...no help. I asked to speak to a manager and she said she will ask one to call me but she doesn't know when that will be. HORRIBLE CUSTOMER SERVICE! I will never order from FSA Store again.

The FSAstore.com is far overpriced. I had some money left in my FSA account so I bought $300 worth of stuff and every item was overpriced. The only item I thought was reasonable was a bottle of NyQuil, but when I received it it was only 8 ounces verses the usual 12 ounces. Shop Amazon's FSA store for much better deals.

Extremely disappointed with FSAstore.com. I have been trying to get simple return label from almost two weeks now, and every time I have rep on the phone they say 1-2 business day. Clearly their idea of a business day is not the same as every one. I am starting to think it’s a scam so my order fall outside their return policy limit. For a company that is supposed to help people this absolutely unacceptable. I will never order from FSAstore and will make sure that everyone I know does not either.

貴社のウェブサイトは私にとっては少し使いにくいですが、サービスの品質が非常に優れているため、それでも 5 つ星と評価します。 同時に、カスタマーケアサービスも非常に高品質であり、顧客への応答速度は非常に速く、印象的です。

For a website that’s connected directly to my FSA account I have a huge problem with check out every time. One time they said it was because I wasn’t using chrome, then it was a zip code not showing up on my check out. This time who knows but every time I have to call customer service who ultimately completes the order. I gave up. I go through Amazon or other websites and just request reimbursement now. They’re losing business because literally every time it does nothing when I click the complete order button.

Items are always overpriced than normal store. I have Optum store account too , usually they have items cheaper than fsa store. I still bought a $200 worth 23and me kit from them and it never arrived.

If you ask me I'd say don't waste you fsa money here -amazon,walmart, walgreens, optum store, and even best buy has fsa products that cost much less than the overpriced items they sell.

This so-called "store" is a JOKE. They have charged me full price for 1/2 sized & travel size items in the past, and have overcharged for others. Best Advice: DON'T BUY ANYTHING MECHANICAL FROM THEM. THINGS ONLY WORK ONCE OR TWICE THEN BREAK FOR GOOD. THEY WILL NOT GIVE YOU YOUR MONEY BACK.

Today, I was looking for a new pair of sunglasses wanting to buy a nice pair to treat myself. Since I have almost $1K left to spend in 2023, I thought, "Why not? If I don't spend it, they'll leave it as a balance that I won't have the ability to use
"
Hah! What a laugh! Here's what a pair of Philipp Plein SPP066M retails for on the Phillip Plein website:
Philipp Plein
PHILIPP PLEIN SPP066M
Regular price$230.00
Free shipping over $220
Taxes & Duties Paid

Here's what they are on the FSA store site:
*Virtual Try-On not available
Philipp Plein SPP066M
Write a review
$779.95
Retail Price:$830.00 You Save: 6%.

They mark up the prices astronomically & SHAME ON THEM FOR DOING SO!!

We already have to work hard & they take their cut "off the top" before we even see our check. The least they could do is be fair and not gouge us. But that's too much like Right, I guess.

I had an issue with the FSA store where my order was cancelled after money was taken by FSA, I spoke with multiple people who "tried" to fix the situation and even one time I was told I was going to be put through a manager, who would resolve the issue right away. The managers are always busy every time I rang (which was 6 different times). I even said I would wait to speak to a manager, however I was disconnected after waiting 20 minutes to speak to one. Also throughout the process I was promised I would be updated on the situation however I wasn't at all, not a single email/text or call back about my situation. I do believe that for a one time call the FSA store would be able to resolve an issue however after multiple calls they do not read what notes they have on the situation and the script they have for responses gets very repetitive.

Fix your Promo Codes!! If you’re going to offer promo code discounts for your customers, please make sure they work. Chatted with your customer support for an hour just to get no where.

Worst customer service experience of any store I have ever purchased from online. Still have not been able to return 2 items out of the 2 purchases over $150 that I spent. They give you the runaround, the call-center is all foreign and are very unhelpful, and they lie to you. For over one week now and after three phone calls, they have kept telling me they will send me a return label. It has never happened. Yesterday they told me a supervisor would call me after I had requested one. She never did. Do not buy from these people! The prices are higher than a regular store, and it is not worth the hassle!