FSAstore.com Reviews 

SCAM ALERT. Do not buy anything from this website. They claim everything is FSA eligible, which is untruthful. Attempted to return items and they never sent a return label. Every time I've called they claim to get a supervisor and then leave the phone on hold indefinitely. There are over 90 active complaints against them on better business bureau with many people reporting the same problem.

It's so unbelievable that we live in a society that allows the complete and total price gouging that the "FSA Store" is. You can buy literally ANYTHING that the FSA Store sells at other retailers for near half the price. Do yourselves a favor and stay away from the FSA Store.

Professionalità zero! Dopo aver scambiato una serie di mail, telefonate per chiedere informazioni in merito ad un prodotto (una corona wb429 38t) , dopo aver fatto anche l'ordine, solo dopo 4 giorni mi rispondono dicendomi che manca. Quando sul sito risultava la disponibilità. La cosa più assurda è che sarebbe potuto essere consegnato a luglio. Pessima gestione

I requested a return authorization and it took approximately 3 weeks to receive the return label. I had to call multiple times to follow-up and each time I was told it was approved and that I should receive it via email by the next day. As I said, it took 3 weeks to receive. I was given store credit for the return. On 4/28 I ordered an item and was told the credit would apply towards the new purchase. That didn't happen. My credit card was charged for the full amount. I had to call customer service again to ask why the credit wasn't applied and was told that there was a glitch in the system. The agent said he issued a refund and that he sent me a confirming email. The confirming email has not yet been received. I'm guessing I'm going to have to make multiple follow up calls to get my refund. I'm very frustrated with the return process.

Im giving them 2 stars simply because Im waiting to see how a submitted return will go. I have ordered from them twice in less than a month and spent around $3,000. On both orders I ordered an item that was replaced with another item I did not ask for. Also s others have said the products look good but seem to underperform the customers expectations. I will say the "Intellinetix" Massage products are packaged well but they are all garbage and provide very little massage/vibration benefits. Well the gloved were good, everything else is garbage! I sent a return request last Thursday and I tried to submit one again today and guess what happened? The website gave an "OPPS Something Went Wrong With our Website Notification"! But I was able to go right back to the main page to browse available items. This will be my last time ever messing with this site for anything! GO TO CVS OR AMAZON TO SPEND YOUR HARD EARNED FSA Medical Funds! Dont blow it here like I did!

Wish I could give zero stars. Read all of the 1 star reviews. They don't reply to the "canceled order" reviews. Happened to me, twice. Everytime I call, they can't give me a reason. Now I have to wait another month for my money to be returned. DON'T BUY HERE. Plenty of fsa approved places to buy. Even Amazon has one.

My experience was pretty bad and cost me about $500. I ordered about $500 worth of supplies on 1/26/23 and they denied my Health Equity CC (FSA card) only after putting a hold on the card for "3-5 Business days". I was retiring on 1/27/23 so they suggested that I put the order in with my CC which I did. They cancelled that one also! Now, my FSA card was good (that is why I used it) and I KNOW that my CC is good as gold and they cannot give a reason why they did not process it. Long story short it now now past the day I can use my FSA card because of separation and I am just out of $500 of supplies. I have dealt with less competent companies, but not many. Thanks a lot!

They need to tell people that before you buy anything it cannot be returned for any reason if it has been opened. I do agree with some things but I purchased a $120.00 blood pressure cuff that I took out of the bag and it did not work at all! Because it was out of the bag I could not get a refund! Period. I’m not sure how I would have known that it worked or not. Never again,

Can't give zero stars so they get one. Order still "getting ready for shipment" 10 days after order confirmation. Customer service cannot give a tentative ship date. Price gouging in effect to take advantage of use it or lose it Federal mandate for FSA dollars. Worst company ever. Go to a brick and mortar store to avoid this business.

I’m trying to order calcium, vitimin D supplements. Also fiber and probiotics. They don’t exist. Having difficulty with stores accepting this card

This site charges you for everything you order but does not ship all of your items. Can’t get any information on your unshipped order. Useless customer service reps who are unable to provide information. Ridiculous.

Update on 1/13/23: They finally shipped the items I was waiting for and I received them. Their website does not provide detailed information on your order status so you don’t know what has shipped and what has not, and their customer service reps are unable to answer order questions beyond the limited information on their website. Delays in shipping orders are normal and to be expected on occasion. However, the poor communication and customer service are not. Both need fixing and will never shop this site again.

Update #2: They sent me $25 off my next order without addressing their communication and customer service issues. Useless and 3 weeks late. I do not recommend this site still.

The FSA store is a cheat at best. You better be sure of the products you are ordering, if you choose to return anything, you will not receive any refund or store credit and the employees will make every effort to ensure you waste that money.
The products received are near expiry, and returns cost you more money than you spent on them.
The idea is to make everything sound easy, but in actuality, the store makes every effort to keep your funds and not provide a product. They are deceptive about their credit policy too, the agents will tell you that reruns and credits are there for your use. But in fact when you want to use them they will reveal that their credit expired, I lost over $400 bucks like this, would never buy from here again and will file a complaint w the BBB too.

I have never experienced such terrible customer service in my life. FSAstore has made returning items impossible - even after jumping through a dozen hoops (calling multiple times over multiple weeks, emailing, and finally submitting a BBB complaint) just to get my return shipping label, this website refuses to process my refund. It’s been well over a month since I initiated my return and they received and signed for my return over a week ago. Still I’ve received no indication that I’ll be refunded. I need that money! I’m sorry to see that FSAstore is doing the same to so many other customers. I’ve initiated a chargeback with my credit card company, which is probably the only way to get your money back from these creeps. A company that can’t honor its own policies has no right to stay in business.

After expressing my experience in the return process and customer service on May 25. Managment took the time to respond on May 26 with a positive solution. Much quicker than expected-Thank you.

I had multiple attempts to get a return label for over a 1.5 month.
Initially requested return from online portal and at end online process, it requested me to call customer service. After speaking to customer care, was informed that return label will take 3 to 5 business days to generate and will be emailed. Been calling almost every week and same story where label will be generated by end of business. My last 2 calls on May 19th have extended to 2 days after I said you are giving the same story of labels going to be emailed by EOD with no progress. All calls are place on long hold to discourage customer from pursuing the return.

I will share this lesson to all friends and family to avoid FSA Store with fraudulent return claim and never support this fraudulent company

== review update ==
Bump from 1 to 3 star.
2 days after this post, I end up receiving a shipping label, followed by credit a week later.
Thank you.

I am extremely angry with this company. I ordered a device that is supposed to alleviate pain in my feet that cost over $200. While I waited for it, I did more research about the device and realized it would not help me. So when I received it, I'd already decided to return it. I followed the return instructions in one of the 2 sheets of paper the company included with the device. In all the yrs that I've made online purchases, I've NEVER encountered such an absurdly bureaucratic process simply to return an item. I thought that--as with every other online merchant I've ordered from--I'd simply go to the website, complete the return questionnaire and print out a return label. But no. I was first told to wait for a customer representative to call me. No one ever called me (I waited a day and a half.) Then I sent an email. I got a response within a couple of hours, asking me the same questions I had already answered on the website. Then I got an email saying it would take 2 TO 3 WKS TO "liaise with Federal Express" TO GENERATE A RETURN LAGEL. TWO TO THREE WKS TO "LIAISE" WITH FEDEX TO SIMPLY GET A RETURN LABEL. Meanwhile, the return instructions say you have 30 days to return the item. How the hell does it take TWO TO THREE WKS to generate a return label?! What kind of "liaising" with FedEx is needed to generate a simple RETURN LABEL?! It literally takes a couple of minutes! I've never ever encountered such a thoroughly ludicrous process to simply return an item. It's as if they're forcing you to keep it because they don't want to refund you. I plan on reporting them to the BBB and will never order from them again.

I started using them during the pandemic. It was great. The things I ordered came quickly and were in good condition. However, I recently tried ordering again and am not able to get into my account and the forgot password link is not coming to my email. I called customer service a few times and was told I just need to check out through a guest account. When I reiterated that I’d rather use my account, I was told someone from their tech department would call me. Still have not received a call. All they wanted to keep telling me is that I have an account, which I already know. They are good to order from unless you run into an issue at that point just forget about your account because they aren’t going to help you get back into it and you can’t create another account.

Brought a massager, the charger made a pop sound and stopped working. Emailed them and talked to their reps about returning for a refund. They never replied. Talked to them 3 times. They don't give out any reference numbers or confirmation emails. Do not buy from them. They do not guarantee their products. They will just tell you wait for 3 to 4 days forever. Since I talked to them 3 times already it is definitely intentional. It has been a month.

They send me a replacement without any notification, after a month and a half. It was supposed to be returned for store credit, but it served the same purpose. Giving it 3 stars because of the lack of communication.

I needed to return an item i purchased. Ive had to call 3x because i never received my shipping label to return my items! Horrible! Time wasted with the constant call. I will never order. Id rather pick up my items at my local walgreens!

I'm reading through the recent reviews and while I'm glad I'm not the only one who feels I'm being scammed, it angers me that this business is recommended by medical savings account and employers. My story is much like many others.

I wasn't shipped everything I ordered. Furthermore, not everything I ordered was approved by my medical savings account provider. I have called 4 times since March 5, 2022 to request a refund and to get a return shipping label for the item falsely advertised as FSA/MSA eligible. Each time, I'm told I should get my refund and return label within 3-5 days.

Luckily, I made my purchase using my personal credit card with amazing purchase protection. They have given me an interim credit and are trying to resolve the issue with fsastore.

I will NEVER use fsastore.com ever again. Most of the time, you can get better prices through Amazon, Walmart, and Target.