Fresh Start Waste Services Reviews 

228
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Where do i start, quick , efficent and supported all our needs, Clare was brilliant from start to finish, her customer service and support are comendable. We will definatley refer your services

Beoordeeld met 5 van de 5 sterren

I have been dealing with fresh waste for over 6 months now and recently needed a meduim skip a gentleman called Jason really helped us and got the skip out very quickly and the service was amazing w... Toon meer

Beoordeeld met 5 van de 5 sterren

Amazing service as always. Claire and the team try to do their upmost best to accommodate any requests we have regarding our weekly bin lifts. I have been a customer for over 5 years now and having an... Toon meer

Bedrijfsgegevens

  1. Afvalverwerkingsbedrijf
  2. Vuilnisophaaldienst
  3. Recycling center

Geschreven door het bedrijf

Established in 2006, family-run Fresh Start Waste Services provide commercial business waste management solutions including bins, skips and RORO's to Greater Manchester, Merseyside, Cheshire & Lancashire. We operate our own Materials Recycling Facility handling all commercial waste from Card, Plastic, Food, Glass, Paper, Metal, Wood and much more! As a carbon conscious waste management company, the environment is at the heart of everything we do. We encourage our customers to segregate at source and reward those efforts with reduced costs. This creates a win-win solution for customers who enjoy fair costings and reduced carbon impact.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

228 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 54% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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4,2

Alle reviews

(228)

69 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

These guys have been great

These guys have been great, super helpful, really quick to arrange deliveries or make any amendments to our delivery schedule. Owen has always been hugely helpful on the phone. Would definitely recommend

20 november 2025
Logo Fresh Start Waste Services

Antwoord van Fresh Start Waste Services

Wonderful review, thanks so much, we have let Owen know

Beoordeeld met 5 van de 5 sterren

Jeff Lawson was so helpful and sorted…

Jeff Lawson was so helpful and sorted out the new set up of collection of waste from my Spa. Also arranged for a one off collection to clear the excess I had accumulated while waiting for the new contract papers. Well done Thank you

20 november 2025
Logo Fresh Start Waste Services

Antwoord van Fresh Start Waste Services

Fantastic feedback, we have let Jeff know. Thank you

Beoordeeld met 5 van de 5 sterren

Excellent Service and a Smooth Experience

We have had a long working relationship with fresh start using their waste services. Proud to work with a local business and will continue to do so.

Claire our account manager has been amazing and has helped us massively at a drop of a hat. Would highly recommend Fresh waste just from her service.

19 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing services

Amazing services, very responsive . Claire goes above and beyond and is extremely professional.

Claire is incredibly friendly highly recommend Claire on Fresh Start to anyone needing a reliable service.

17 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

We've been using fresh start for over 8…

We've been using fresh start for over 8 years, they've been amazing every step of the way. They're always willing to help, when I miss a bin collection they'll always happily come out again on another day for us, they're reasonably priced and their customer service is spot on.
Thanks very much Fresh Start!!

5 november 2025
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Antwoord van Fresh Start Waste Services

Thanks Emma, your feedback means a lot.

Beoordeeld met 5 van de 5 sterren

Professional and Friendly company

Claire was very helpful. She made sure the whole process from start to finish was seamless and kept me in the loop at each stage.
Its great to see a company looking after there customers in a professional and friendly manner.

30 oktober 2025
Review zonder uitnodiging
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Antwoord van Fresh Start Waste Services

Fantastic review, many thanks Shilpan

Beoordeeld met 4 van de 5 sterren

Overall excellent

Overall excellent. A little too trigger happy to increase the prices but as I say, operationally exceptional and receptive to customers requirements.

21 oktober 2025
Review zonder uitnodiging
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Antwoord van Fresh Start Waste Services

Thank you Jon.

Beoordeeld met 5 van de 5 sterren

Nothing is too much trouble

My overall experience as a whole of dealing with Fresh Start across the board is generally a positive one. Had a few niggles with regards to understanding your invoicesand statements, but this now been resolved. Our Area Manager is superb, Claire is local to our business and is always upbeat, positive and professional when dealing with us. We were previously with the council and we know we made the right move.

7 oktober 2025
Review zonder uitnodiging
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Antwoord van Fresh Start Waste Services

Fantastic to hear, thanks Dan

Beoordeeld met 5 van de 5 sterren

Friendly helpful Service

Very Punctual , friendly service ,rapid response to collections and email enquiries

16 oktober 2025
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Antwoord van Fresh Start Waste Services

Wonderful feedback. Thank you for taking the time to leave it. Much appreciated.

Beoordeeld met 5 van de 5 sterren

Lovely service

Lovely service

21 oktober 2025
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Antwoord van Fresh Start Waste Services

Thank you so much for your positive feedback

Beoordeeld met 5 van de 5 sterren

Good communication

Good communication. Delivered on time and where requeste

9 oktober 2025
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Antwoord van Fresh Start Waste Services

Wonderful feedback. Thank you for taking the time to review our services Lynn

Beoordeeld met 5 van de 5 sterren

Excellent service from Claire at Fresh…

Excellent service from Claire at Fresh Start , Ensured smooth process throughout when it comes to ordering, arranging and delivering the skips on time to ensure I can go about my business smoothly and efficiently without any delay .

CJF Joinery & Building

10 oktober 2025
Review zonder uitnodiging
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Antwoord van Fresh Start Waste Services

Thank you Dean. We will feedback to Claire.

Beoordeeld met 1 van de 5 sterren

Hope this is a one off!!

for the first three weeks of the contract no food waste was collected, no general waste was collected. appointments were made to collect all the waste but no vehicle turned up, causing internal problems with waste and a filthy waste area that had to be hosed down and cleaned finally after the collection - not very impressive for a new customer

8 september 2025
Beoordeeld met 5 van de 5 sterren

Meeting with Claire

Today I had a meeting with Claire about setting up an account for a busy dental surgery I run. Clare arrived exactly on time and was very helpful and attentive.
Never met a more bubbly representative. From the meeting we have set up an account with Fresh and I am am hoping everything goes smoothly. So far 5 star review

9 oktober 2025
Review zonder uitnodiging
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Antwoord van Fresh Start Waste Services

Thanks Lisa we’re happy to have you on board! Claire will be delighted with this feedback, as are we,

Fresh Start Team

Beoordeeld met 5 van de 5 sterren

Dealing with Fresh Start waste is a…

Dealing with Fresh Start waste is a stroll in the park. Claire my account manager is always on hand and always ready to help when needed. I wouldn't go anywhere else. If it ain't broken no need to fix it. Nice one, Rick RMS Swinton branch

9 oktober 2025
Review zonder uitnodiging
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Antwoord van Fresh Start Waste Services

Hi Rick,

Thank you for your feedback, Claire is a credit to us and we’re lucky to have her supporting our fantastic waste operatives!

Beoordeeld met 1 van de 5 sterren

Moan about dust being in the bin…

Moan about dust being in the bin (should be wearing PPE) also whenever they return the bin to its original place, they never apply the brake (which was on before) and it ends up rolling into the road. If some bits of rubbish miss the back of the wagon and land on the floor, they never pick the bits up. Lastly they charge you for over weight but never provide the scales report, you just have to take there word for it.

18 september 2025
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Antwoord van Fresh Start Waste Services

Hi Nichola,

We appreciate you taking the time to share your feedback. However, it’s important to clarify a few points for accuracy.

Dust, powders, and loose fine materials cannot be placed in containers—this is not only for driver safety but also to prevent health and safety risks within our recycling facility. Our team wear all PPE required for this type of service, and our policies follow strict regulatory standards to protect both staff and the environment.

Regarding your comment on weights, all of our vehicles are calibrated and verified under Weights and Measures legislation, and we take pride in operating transparently and compliantly. You can access your individual weight reports at any time via our customer portal; if you no longer have your login details from your welcome pack, please contact our Customer Service team who will be happy to assist.

Finally, we always aim to collect any waste that may fall during tipping, though securely bagging all waste before placing it into containers will help prevent this in future and ensure a safer, cleaner service for everyone. Incidentally, if you bag up the loose dust this would solve your prior mentioned issue also.

We are disappointed you chose to score us a 1 star despite receiving a 5 star pick up rate, but I guess you can't please everyone!

Thank you.

Fresh Start Waste Services Team

Beoordeeld met 1 van de 5 sterren

Asked to leave a review. Bin men great...

Asked for updated Information as to when I could cancel my contract as I "missed" the last window while waiting to hear back from a request made. Haven't heard anything back from my account manager yet but will hopefully hear soon. They keep referring to our company being offered "free" refuse collection, however this is untrue, and merely refers to the opportunity to advertise as a target on the range which was not a hill to die on. Just a shared point from a competitor who wished to take the business, but couldn't because I "missed" the cancellation term. No slander, no criticism, just sharing the communication I've had with fresh start, a company id love to have a great relationship with seeing they are 1km away.

Received the opportunity to leave a review based upon a "recent purchase". Haven't made a purchase apart from the regular weekly collection. The guys collecting the bins are great. So 5* for them but unfortunately they don't do the account management. Still blocked on linked in from the "higher ups" for asking questions.

6 oktober 2025
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Antwoord van Fresh Start Waste Services

Hi Nick,

Thank you for updating your review. We’re pleased to hear your positive comments about our collection team, though it’s disappointing to see a 1-star rating that reflects your own contractual issue rather than the service itself.

To clarify, your contract renewed because the termination notice period was missed — a standard practice across the waste industry, including with the provider you wanted to break your contract for. While we value your business, a contract remains binding regardless of personal connections — even if the owner of another waste company happens to be a customer of yours.

Despite this, and in good faith, we agreed to provide the free containers you requested, so it’s not accurate to suggest we were unwilling to assist. We welcome honest feedback, but a 1-star review for a service you’ve described as “great” doesn’t fairly reflect the relationship or the reliable service we’ve consistently delivered.

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