FUJIFILM Reviews 

Ich warte seit 8 Wochen auf die Auszahlung eines Cashbacks für ein Objektiv. In Deutschland beim teilnehmenden Fachhändler gekauft, alle Unterlagen ordnungsgemäß eingereicht. Auf meine Nachfragen kommen nur Ausflüchte, keine Begründung, sondern nur der Hinweis, dass meine "Angelegenheit" vom Management geprüft wird. Mehrfache Rückfragen, was dies bedeuten solle, werden schlichtweg ignoriert. Mittlerweile wurde mein Antrag aus dem System einfach gelöscht. Ich werde mich bemühen, dass dieses Verhalten abgemahnt wird.

I sent my XF33 1.4 for repair on 12th Jan, it has been almost three weeks but they haven't fixed it. I have to chase them everyday to get an update on the repair and the staff were never helpful. Now they're waiting for a part to arrive so they could fix it. What makes me really angry is that the lens is still in its warranty period, but they refused to offer free repair because they found a mark of drop, which happened 7 months ago. The lens was functioning all normally after the drop so it's very unlikely to be the reason. However, they insisted the error of the lens is linked with the drop. Just saw just the comment above, a barely new lens having the same problem needs to have the same part replaced, I'm more confident about it having an actual quality issue. The repair staff answering the phone were so unhelpful and even 'threaten' me that i need to pay for it asap otherwise other lenses need the same part will get fixed in front of me and I need to wait way longer.

I sent Fujifilm an in warranty premium lens for repair (used a handful of times) XF33mm 1.4.

They have had it way over two weeks by this stage, and have not been in touch to tell me what was broken and why, what the fix is and when I can expect it back.

I have had to chase them for answers at every opportunity. They provide zero proactive updates and I still have not received my product back! It’s not even been fixed yet they are still waiting for the part. I sent it in on the 10th of January. Today is the 31st.

The staff I spoke with have been unhelpful and disinterested. If as a company I provided a faulty lens to a customer (these things happen) I would want to get the issue remedied asap. All I have been told is that they are awaiting parts and they will fix it and send it back when they can!?!?!

Honestly it’s the worst repairs experience I have ever used! They can’t even tell me what repair they will be conducting or even when?

Shame as I like their cameras however I can’t accept such an immensely poor service.

De très bons produits qui tiennent dans le temps

I purchased a fuji film disposable camera for a fun trip with friends to the beach. I was excited to get the results when we go back from the beach, but when i got my pictures back, 90% of them were black. When I tried calling customer service 3 days in a row, i got no answer. I wouldn’t recommend buying a fuji film disposable camera if you want your pictures to turn out.

Es gibt immer wieder einen Cashback den Fuji anbietet jedoch aus diversen Gründen nicht ausbezahlt.

Obwohl in den Geschäftsbedingungen klar definiert, dass das Produkt in Deutschland gekauft werden muss aber der Cashback aus dem "Ausland" angefordert werden kann wird nicht ausbezahlt.

Online kann der Antrag nicht abgesendet werden. Wendet man sich an den Support bekommt man keine Antworten bzw. kommt immer der "Fehler", dass der BIC falsch ist. Obwohl dieser korrekt ist.

Zu dem Betrag hätte ich das Objektiv nie gekauft.
Rücksenden des Produktes ist nicht mehr möglich, da Fristen verstreichen.

I had a Fujifilm instax share printer sp-2.
Last month, I clicked into Fujifilm's official app and noticed that a firmware update of version 1.21 was available. So, I clicked ‘update’ according to the instruction. However, after the update was completed, the printer was bricked with its LED lights blinking continuously, and it could not be connected to my phone anymore.

I was frustrated and took the printer to the repair centre. Then, I have paid HKD$100 (~ JPY 1740) for merely checking.

After checking on the issue, the technician replied 1) No other similar issues were reported on this fault, 2) I have to paid HKD$680 (~ JPY 11850) if I decide to fix it for the mainboard repair.

I found this reply irresponsible, and the arrangement was unreasonable and unfair to me, as a consumer and a loyal fan of FUJIFILM. It is clear that it is not a wear and tear issue and there is no user error incurred this event, where I simply clicked ‘firmware update’ according to your official instruction. In addition, the technician team failed to explain why the printer is bricking and only asked for repair cost. How am I going to trust this would not happen again and costing me additional cost again?

For your information, this is not a single incidence. If you search 'Instax share sp-2 printer firmware update issue', there are lots more reporting the same issue around the world.

As it is not wear-and-tear issue and no user error incurred, I would request Fujifilm for a free repairment on this issue with the checking fee refunded to me at the return of the printer. I sincerely hope that FUJIFILM could take this seriously, take the responsibility of fixing my printer, prevent this issue from happening again, and give a satisfactory reply. Thank you for reading this and I look forward from hearing from you soon.

I have an fujifilm XT-20, is an good camera, video quality is excellent but the audio that is recorded by the body microphone of the camera isn’t so good. Audio isn’t clear at all and mostly i have do do a loot of editing to fix the audio. The audio level in the menu doesn’t change at all even i put in the minimum level, still record as it was at maximum level and this isn’t good. Also don’t have an option to see the microphone level in the screen. I hope you realise an new firmware to fix this issues, because is a good camera in general and i want to keep it, but if no i’m forced to changed! Thank you.

4 month ago I made a tiny scratch on my X-Pro3 on a wall, on the side of the camera, it never fellt, always maintained with extreme care, it was just a super soft scratch on a rough wall. After 3 month the camera started to have the (super common) shutter issue, while pressing the shutter the camera doesn’t shoot or shoot a bit late. It’s impossible that the two events are linked together.

I took the camera for repair and after 1 month they told me that the damage was done by me (IMPOSSIBLE) and that it is not covered by the warranty. 280€ to pay due to a manufacturing error.

After the amount of money given to this company and this treatment, I will share with everyone my disappointment to Fujifilm, that provide this kind of poor service. What a disappointment.

UPDATE: The camera is back, I didn’t paid anything because Fujifilm changed mind and decided that the issue was under the warranty service.

So good news BUT, the sensor is extremely dirty. So now I have to pay for a sensor cleaning.

Bahhhh.. 🤷🏻‍♂️

This is a review of the left EVFs. Only my old XE2 works with my eyes, which aren't particularly bad. It is the last left EVF camera to have a 23mm eyepoint. Quite a few others who wear glasses also find the sub 17mm eyepoints inadequate.

I loved the EVF on the amazing XT3, but it is central. I have tried all the latest cameras and all the left EVF ones have a small EVF with a 17mm or less eyepoint (sometimes known as eye relief).

Today I finally ended my wasted years of trying various Fuji cameras and moved to Sony. Even their basic 2014 A6000 is far superior to all left EVF's on Fujis, because it has a 23mm eyepoint, just like the XT3.

I wanted to give 1 point initially, but I love my XE2 and some of the newer film simulations. I hope someone sees this and fixes the issue, otherwise I will be upgrading my Sony and fully switching.

Great product but the repair and support is terrible. This is not a Kaizen culture. Fujifilm should repair this horrible reputation!

Pathetic company - we've used the same wallets for eight years in our photo stores, and we've now been told we can't use them!

I purchased an x-t4 and had a lot of issues with it.

Sent my camera in for warranty repair and it came back damaged and without the strap lugs which are needed to attach the neck strap. They scratched it up a lot. Sent them pictures and waiting to see what they will do as a remedy.
Can't read what was repaired.

Leasing a rather expensive CR digital x-ray developer for a number of years. Exchanging this for a competeters direct x-ray, and recieve a bill for a service in septeber/octover, even though I changed companies in juli, and never recieved a service in september. Really bad service. There a many companies on the marked, most are better and with netter service than Fuji. Chose them.....

While modern phones offer a lot of possibilities to take good or even excellent photos, really good photo cameras remain irreplacable. I have been using Fujifilm X100V, with only one lens 23mm I managed to take photos in many situations, the camera is compact, easy to handle and appealing because of its retro or classical look. I am waiting for Fuji to release X-T5 so that I could start using even better and more advanced camera.

Après avoir passé une commande d'un livre de voyage avec mise en page personnalisé, fessant des photos numériques en format raw donc HD, je peux dire que la qualité d'impression n'est pas au rendez-vous. Les couleurs sont fades voire carrément étranges. Certaines photos sont nettes et d'autre flou comme si l'encre avait pris l'humidité. A 60 € le livre avec des clauses de non remboursement en cas d'insatisfaction...Pas possible de faire de la bonne pub
Le seul bon point est la qualité du papier qui est très épais sans doute trop, et la finition "assemblage "du produit est correct, et le délai de livraison respecté mais c'est tout, cela ne rattrape pas la médiocrité des impressions.

De plus le service téléphonique de réclamation est injoignable, un grand classique sans doute !

Excellent service. I had a foreign passport application that had different photo requirements to an Irish passport. Declan very helpfully adjusted and persisted with the requirements until the issuing Authority was satisfied. He was able to help me by email and long after most people finish work at 5.30pm! I am very grateful for his help.

Excellent. End product is great. Customer service responded within 24 hours to technical queries.

Repair service was great! Called a real human and they were very helpful, told me to send in my camera and lens for free to see if it was my camera or lens that needed repairing. All packaging was sustainable too and turn around was fast.

It was a shame I was quoted for both my camera and lens to be fixed at £90 each as I got the camera sent back without repair and it works fine now the lens has been fixed so a bit of a con but as I didn’t fall for it I’m genuinely happy with the experience I received!