FUJIFILM Reviews 

I had to return my GFX32-64 zoom lens to Fujifilm UK for repair. Overall it was really poor as they charged me for the repair and it came back with the same fault it went in with. So I returned it to them again and (hopefully) they have repaired it but it came back to me in a DPD bag with a mid-sized cardboard box and the lens in it with no packing whatsoever - no bubble-wrap or foam or peanuts! I am flabbergasted that a supposedly world-class camera company would treat a customers's expensive lens so carelessly. The only good part of this Fuji experience is Albert who is very helpful and shepherded the repair through the second time.

Il vous promette une livraison avant le 24 décembre 2020. Hors nous sommes à 7 jours après Noël et nous avons toujours rien reçu et la commande n'est même pas expédiée.

Ils font clairement de la publicité mensongère et ce n'est pas la première fois que ça m'arrive chez eux. Et ils savent très bien ce qu'ils font car ils m'ont déjà déjà envoyé -50% sur une prochaine commande

On fait quand même une commande à 150€ chez eux et il n'y aucun résultat de leur part

C'est inadmissible de faire ça

Il n'y a que la qualité de leur livre qui me font encore commander chez eux

Délais de livraison et un SAV catastrophique. SITE À FUIR ! 
J’ai passé ma commande le 4 décembre. Le site m’indique une livraison, au plus tard le 11 décembre. Le 11 décembre je n’ai toujours rien reçu je contact donc le SAV. Après plus de 5 jours sans réponses, je décide d’essayer d’appeler le service SAV. Sans surprise, impossible de les joindre…
Puis le 17 décembre, j’ai enfin une réponse qui m’indique que ma commande va être traité dans les meilleurs délais et il rajoute qu’ils ne sont « malheureusement pas en mesure d’annuler une commande »…

Je reste donc patient et me dit que mon colis ne devrait pas tarder à arriver. Le 21 décembre, toujours aucune nouvelle de ma commande, je les contacte car ma commande est toujours « en cours de production »… Le SAV me répond et m’assure que les commandes passées avant le 16 décembre seront livrées au plus tard le 24 décembre. Nous sommes le 24 décembre et le suivi de mon colis indique « une livraison le 26 décembre »… 22 JOURS POUR RECEVOIR UN COLIS ! 
Le SITE ET LE SAV ont fait de la publicité trompeuse en indiquant des délais de livraison non respectés.
Pour couronner le tout, aucune excuse, ni geste commercial n’a été fait de la part de FUJIFILM ! Je regrette vraiment mon achat et j’espère avoir un retour de leur part (oui je crois encore au Père Noel).

I have been seriously impressed with Fujifilm. I'm a lifelong Nikon user, buying my first SLR (a Nikon EM) almost forty years ago. I've been thinking of getting a 'prosumer' mirrorless camera and looked seriously at the Z50, but it has a few too many quirks and inconsistencies. So, I opted for a (refurbished) Fuji X-T20 direct from shop.fujifilm.co.uk. I can only say ... "wow". A great camera, a wonderful lens (the 'cheap' XC 15-45mm) and truly FANTASTIC service from Fujifilm. Nikon didn't even respond to my questions to their customer service, Fujifilm responded to a question in a couple of hours. After placing my order, the camera was with me in just two business days! I am VERY impressed!

Bought the XT4 to have a slight smaller, easier to handle camera ( and for travels that did not happen ... ).

Phenomenal. Superb quality. I mainly use the 16-55 f2.8. Brought the joy back to photography and as good as the bigger and weightier pro Nikons I have (850). The APC sensor seems to resolve as well as any full FX I have used or seen.

Their mirrorless cameras are to die for. Glad I purchased one! Been satisfied ever since.

Got the best camera so far. Thanks Fuji 👍🏻👍🏻👍🏻

I actually collect, what effectively are vintage digital camera's from the early day's of digital photography (20 years +). The very best in my opinion are the 4800z Finepix series.
I actually purchase these from the internet, often not working and attempt to repair if possible, so I'm well aware of what's inside the casing. It's a marvel of electronic engineering at it's finest. The camera equivalent of the "Ship in the bottle" a work of art. It has "Made in Japan" written on its side, so the Japanese can be proud of their workmanship.
May I suggest these will become more and more desirable as time progresses, a good future investment and a window to history in the making.

Delegación Fujifilm España
Quería compartiros una opinión sobre la compra de una cámara Fuji XT2 junto con varios objetivos .
Resulta que existía una promoción por la compra de una cámara y podría inscribirme a un curso fotográfico con David Airob, para ello debo de adjuntar la factura de compra del artículo.
El departamento de servicio al cliente me responde "No podemos aceptar como valida tu solicitud ya que la cámara comprada no pertenece a las cámaras que entraban en la promoción y el distribuidor no es un distribuidor oficial nuestro".
Y recibo otro correo aconsejándome o "metiéndome miedo" de que tenga ciudado dónde compro la cámara .
Yo quería decirles que los márgenes de venta en Fujifilm España son altísimos por eso compre el articulo fuera del país con un ahorro total de 733,20 euros respecto a España.

Precio Kit Fuji xt2 + Objetivo XF18-55mm 2,8-4 en España. 1.610,99€
Precio Kit Fuji xt2 + Objetivo XF18-55mm 2,8-4 en Hong kong 901,64€

Fujifilm Fujinon XF 23mm F1.4 R Objetivo en España 810.95€
Fujifilm Fujinon XF 23mm F1.4 R Objetivo en Hong kong 569.13€

aplicamos el 21% de IVA a los productos extranjeros 901,64+569,13=1470,77+IVA 308,66= 1779,43€. Hong kong

Precio final en España 1.610,99+901,64= 2512,63€. España

733,20€ de ahorro

Esta experiencia la expongo para que Fujifilm españa tome medidas y pongan otros márgenes de ganancias ajustados

Gracias por leer

Un saludo

Optiken wie Kameras sind ein Traum!
Die schlechten Bewertungen hier sind ja wohl ein Witz. "Wutbürger" oder Fakes. Was anderes scheint mir hier unmöglich.
Im Ernst: Wer mit hochwertigen Kameras nicht umgehen kann, der sollte sich halt eine Automatik-Knipse aus Plastik kaufen ;-)

Warum Vollformat? Warum Mittelformat? Ausgeplottete Din-A0-Drucke für Großplakate sind mit den APSC-Sensoren der aktuellen Fujis absolut kein Problem. Wer etwas anderes behauptet redet schlichtweg Unsinn. Die Hauttonwiedergabe der Kameras ist bereits mit JPEG sensationell. RAW-Fetischisten werden wohl standhaft widersprechen, aber das interessiert mich nicht. Das reale Ergebnis zählt, nicht die Theorie. Und was aus der Kamera kommt ist Bombe!

Ich fotografiere seit fast 50 Jahren. Professionell.
Mit 25 mußte es Canon, Leica und Contax sein. Leica war im Übrigen der größte Reinfall meines Fotografen-Daseins. Ich möchte nie mehr den Gegenwert eines gebrauchten S-Klasse-Mercedes nur für einen Mythos ausgeben, der dann nicht im Ansatz hält, was er verspricht. Ich brauche einfach eine perfekte Kamera als zuverlässiges, solides Werkzeug.
Ab Mitte 30 dann der Umstieg zu Nikon und ich habe ein wahres Vermögen für schwere Kameragehäuse und schwere, teure Optiken investiert. Dann mit Ende 40 nach einer kurzen Liaison mit einer EOS 5D Mark3 mit den dazu passenden Kanonenrohren endlich der Umstieg auf Fujifilm. Eine Wohltat. Ein Glück!!!! Klein! Leicht!! Keine Sekunde bereut!!!
In den letzten 4,..5 Jahren sind alleine etwa 500.000 Bilder entstanden von denen ich knapp 50.000 behalten habe.
In all den Jahren gab es nie ein technisches Problem mit den Kameras oder den Optiken. Jetzt erst löste sich ein klein wenig die Belederung meiner 5 Jahre alten X-T1. In Kleve angerufen Antwort: "...machen wir gerne aus Kulanz".
Dazu kostenlose Updates für alle Kameras am laufenden Band, Spitze!

Seitdem ich auf Fuji umgestiegen bin erfreue ich mich an weniger Ausschuss und an herausragender Qualität was Gehäuse und Optiken anbelangt. Die zeitlose, stilvolle Optik und Haptik einer X-Pro2 in Graphite ist unvergleichlich. Dagegen sieht eine Leica M10 fast schon ärmlich aus, ...kostet aber das dreifache und kann der X-Pro2 technisch nicht das Wasser reichen. Die X-H1 ist ein Arbeitstier das es mit JEDER aktuellen Canon-Vollkormat-Kamera aufnimmt. Zudem sind beide Wasser- und Staubgeschützt und halten ordentlich Frost aus.
Ich hatte die X-A1, die X-E1, X-Pro1 und besitze momentan die X-Pro2, X-E3, X-T1, X-H1. Die letztgenannten 4 Kameras möchte ich nie mehr hergeben. Ein Upgrade von der X-H1 auf die X-T4 und von der X-Pro2 auf die X-Pro3 ist für mich unnötig.
Die X-Pro3 und die X-T4 lasse ich daher aus. Was dann allerdings in 3, 4 Jahren auf diese Kameras folgt, das könnte wieder interessant werden ;-)
Ja, Fujifilm, ...ich habe mich verliebt!

Ein sehr zufriedener Kunde aus Neuss am herrlichen Rhein

My experience with FUJI; HORRIBLE !
I moved from Nikon and invested a lot of money in new premium gear etc...
For winter promotion I should receive £ 180.00 [not much money for me but is about honesty here!]
I filled out the form and sent the proof with all necessary information on the 5th day, I had 2 weeks for this action...
They didn't come back to me even I resend the card bank detail ...
I want to sell all gear ~ £ 7-8k invested so far and leave this company and their toys behind me, SHAME to you FUJI!!
They don't pay enough attention to their client.
*** I'll spread this on social media too.

Absolutely LOVE Fuji products! I gave the act-2 which could be considered an older model but it works beautifully. The pictures just have a level of definition and crisp color to them that you just don’t get with other dlsr style cameras. I will hold Fuji strong and not be returning to the dark side!

In past they were really really good overall. No matter how you really put it. I had something like photocamera from them with that photographic film alongside. So I am really not sure why there are so little reviews, for sure today they are probably not that great.

Thursday 28th January 2016 - Approx 10:00am

FujiFilm Liffey Valley - Ryan's Photo Store

I brought back my photos that I had a receipt for as they were all printed wrong, with some of the heads of people missing in the photos and zoomed in too much on others.

I had called a day or 2 prior to going back and Declan Ryan the store owner said "I know what happened there, bring them back and I'll show you how to avoid that" I explained to him that I had just put the USB stick in and he done the rest"

I went in to him on the Thursday the 28th January 2016 and he took the USB stick and put it in the machine and as he was sorting it out he said "Now see that line ya have to watch that doesn't go there etc" I said to him well like I said I just put the USB stick in and you done the rest and he said "No it's up to the customer to do it" And I said "Well I wasn't shown how to use the machines as they're new so I disagree with you" And that's when he first became defensive saying "Ah come on now!". And I said to him "No I'm actually highly offended the way your speaking to me, so what you can do is just print the pictures properly this time that I have a receipt for and I'll be on my way and won't come in here again"

He said "Sorry I didn't mean to offend you" I said "Well you did and under normal circumstances what I would do in a situation like this is highlight it on Dublin Talks With Adrian Kennedy and he said "Don't threaten me!" I replied "Nobody threatened you and how dare you speak to me like that, I said just print my photos please" And he said "Certainly" and went in behind the desk and started getting them ready and he then tried to lighten the mood by creating small talk. I remained civilized and spoke normal then he said "In future when you come in just ask one of the girls about the machines and they'll show you how to use it"

I replied "You won't have to worry about that because as soon as you print these it will be the last time you'll ever see me in your shop again"

He said "Well I'm sorry to hear that but I have apologized" I said "In fairness to you, you did apologize but then you accused me of threatening you when I wasn't, I said I've been coming in here for years and I don't have to tolerate your rude, insultive and ignorant attitude, I said I wouldn't take it from any other shop and I certainly won't take it from you"

I said now hurry up with my photos please I've things to do and haven't got all day to stand here going over old ground about the same thing, he said "yeah they're nearly done now"

I said out straight "In future you need to be careful how you speak to people and I hope you've learned lessons from this"

And he said "Oh sure you learn lessons everyday as they say" I said well hopefully you learn one from this and he said "Perception is reality" I said correct, including your perception of this situation that's also your reality too.

I told him I had a Level 6 in managing people and he said "I've been working in this business 17 years" I said that's all the more reason you need to be careful how you speak to people. I then asked him if his store was franchised or if he was an independent business and he said he owned the store. When my photos was ready he handed them to me and shook my hand holding my hand with his 2 hands and said "I'm glad we can have a friendship on some level" I said I'll be civil with you but my custom ends here, all the best bye. And I walked out.

He crossed a line speaking to a paying customer like that, it was completely unacceptable on any level and highly inappropriate and it was only the fact that he owns the store that he still has a job because any other employee would have been fired on the spot for Gross Misconduct.

I would point out that on another occasion when I was having an extremely important Certificate Qualification put into a frame in his shop he had the nerve to actually cut the actual qualification with a scissors slightly to get it in line with the frame, I did not ask him to carry out this action and he caused damage to my property by doing so. I even let him away with this and that's the thanks you get.

I was going into this shop for years giving custom to a person who was nothing more than a rude incompetent imbecile with no respect for Customers, very rushy and fussy and shifts blame on you when he gets it wrong, highly highly unprofessional.

I would not recommend this shop to anyone and would advise consumers to exercise their rights to shop elsewhere, there's plenty of other photo printing shops not far off locally including Boots Liffey Valley and many more!

My Advice, Don't Shop at Fujifilm Ryan's Photo Centre Liffey Valley Shopping Centre - After the way I was treated and spoken to after being a loyal customer I'd never go near that place again! Take your custom elsewhere, somewhere that values you!.