My boyfriend is a truck driver and needed something that could function as both a computer and entertainment while on the road. He is a bit old school and prefers laptops over traditional tablets, bu... Toon meer
Bedrijf heeft geantwoord
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Prompt email responses, useful information, quick shipping of items. On the down side...We purchased a Helios 10 and the info on their website and Amazon is incorrect as to which keyboard/docking s... Toon meer
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I’ve been using the Fusion5 HELIOS12 and it’s a really convenient device. It feels like a full Windows laptop but in a lightweight tablet form, which I love. The display is sharp and bright, an... Toon meer
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I want to give a review of the 12" Fusion 5 table I got. I have been very pleasantly surprised at how well it performs. When you get something of this size you sometimes don't know how well it's goin... Toon meer
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Bedrijfsgegevens
Over Fusion5
Geschreven door het bedrijf
Welcome to Fusion5
Our success lies in the expertise of our in-house technicians, dedicated R&D staff, and a customer-oriented service team. This winning combination allows us to deliver unmatched quality and service, regardless of your budget.
At Fusion5, we take pride in offering a diverse range of products, specializing in Android and Windows devices. Our Android tablets, Windows tablets, 2-in-1 laptops, and traditional Windows laptops are designed to cater to your specific needs, whether it's for work, entertainment, or both.
We understand the importance of affordability without compromising on performance. That's why our products are thoughtfully designed to deliver an exceptional user experience while remaining cost-effective. We believe that technology should be accessible to all, and our commitment to competitive pricing reflects that vision.
With Fusion5, you not only get cutting-edge electronics but also a dedicated team ready to assist you throughout your journey with our products. From pre-sales inquiries to after-sales support, our friendly service team is here to ensure your complete satisfaction.
Join us on our mission to bring innovation, quality, and affordability together in the world of electronics. Experience the Fusion5 difference today!
SHOP TABLET PC's
SHOP LAPTOPS
SHOP ACCESSORIES
CONTACT US
Contactgegevens
Unit 3, Evans Business Centre, Belmont Industrial Estate, DH11ST, Durham, Verenigd Koninkrijk
- eve@fusion5store.com
- fusion5store.com
4,5
Uitstekend
424 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Antwoord van Fusion5
Hi Entäuschter
Thank you for your feedback! We're delighted to hear that you're happy with your new tablet and have had a positive experience with our company—your support truly means a lot to us. If there's anything else we can help with, please don't hesitate to reach out.
- Tina
Touch screen is no good for drawing
Touch screen is no good for drawing. On Photoshop 7 get a huge spike when the finger or pen first touches the surface, and in Photoshop cs6 it doesn't even make a mark
3 juni 2025
Review zonder uitnodiging
Antwoord van Fusion5
Hi John
Thank you for taking the time to leave your feedback, and we're sorry to hear you're having trouble using the touchscreen for drawing. Our tablets have capacitive touchscreens which are great for everyday use, but they may not offer the same precision or pressure sensitivity as devices specifically made for digital art. If you're using Photoshop, we’d be happy to look into settings or drivers that might help improve performance — just let us know your model, and we’ll do our best to assist!
- Tina
Customer service was faultless.
The tablet didn't suit my requirements, but the customer service was faultless.
21 mei 2025
Antwoord van Fusion5
Hi John
Thank you for taking the time to leave your feedback – we’re sorry to hear that our tablet didn’t meet your specific requirements, but we’re truly pleased to know that you found our customer service faultless. We always aim to provide helpful and responsive support, and your comments are greatly appreciated. If there’s anything else we can assist with in the future, please don’t hesitate to reach out.
- Tina
Easy to locate and order docking keyboard
It was easy to locate and order the docking keyboard. The price is reasonable, it arrived quickly and it works perfectly.
18 mei 2025
Antwoord van Fusion5
Hi
Thank you for your feedback
We're delighted to hear that you found our ordering process straightforward, the pricing reasonable, and that your docking keyboard arrived promptly and is working perfectly. It's great to know that your experience met all expectations, and we truly appreciate you taking the time to share your thoughts. If you need any further assistance, we're always here to help.
- Tina
Antwoord van Fusion5
Hi Lorin
Thank you for your feedback—we’re glad to hear that the keyboard and case are working well for you. We sincerely apologise for any inconvenience caused by your delivery experience. We are continuously working with our logistics partners to improve delivery times and reliability, and your comments will be passed on to help us enhance our service. If there’s anything further we can assist you with, please don’t hesitate to let us know.
- Tina
So far so good
8 mei 2025
Antwoord van Fusion5
Hi John
Thank you for your feedback
we’re really pleased to hear that everything is going well so far!
If you have any questions or need assistance at any point, please don’t hesitate to reach out. We’re here to help and ensure your experience remains a positive one.
- Tina
Antwoord van Fusion5
Hi Bella
Thank you for your feedback—we truly appreciate you taking the time to share it with us. We're glad to hear that you’re satisfied with our service, and we’re always here to help with any further questions or concerns you may have. Your satisfaction is our priority, and it’s great to know we’ve met your expectations!
- Tina
I mistakenly got something on my order…
I mistakenly got something on my order that I didn't need. I emailed you and you were able to remove it before it shipped. Saving me from requesting a return, packaging and shipping back the item.
3 mei 2025
Antwoord van Fusion5
Hi Michael,
Thank you for your feedback—we’re really glad that we could assist you, and save you the hassle of a return. We always aim to make things as smooth and convenient as possible for our customers, and it's great to hear that our team was able to help promptly. If there's anything else you need in the future, please don’t hesitate to reach out!
- Tina
A great laptop for the price.
A great laptop for the price. It's fast and the resolution is top quality. An ideal tool for a tutor.
29 april 2025
Review zonder uitnodiging
Antwoord van Fusion5
Hi Graham,
Thank you so much for your feedback! We're delighted to hear that you're enjoying your laptop and that it's meeting your expectations in terms of speed and display quality. It's great to know that it's proving to be a valuable tool in your role as a tutor. If you ever need any assistance or have any questions, please don’t hesitate to reach out — we're always here to help!
- Tina
Problem with new tablet - excellent customer service
Bought a tablet a few weeks ago. Did have technical problems with it but your customer service people were excellent - thank you Tina, Geoff & Sam. Replacement machine working fine.
7 april 2025
Review zonder uitnodiging
Antwoord van Fusion5
Hi Rebecca,
Thank you for taking the time to share your experience! We're sorry to hear that you encountered issues initially, but we're pleased to hear that we were able to assist you promptly and effectively. It's great to know your replacement device is working well, and we truly appreciate your patience and understanding throughout the process. Should you need any further support, we're always here to help!
- Tina
Excellent Product
Excellent Product, great for the price, I have found it extremely useful both at home and away.
16 april 2025
Review zonder uitnodiging
Antwoord van Fusion5
Hi Gerry,
Thank you so much for your feedback! We're delighted to hear that you're enjoying your device and finding it useful both at home and on the go. We strive to offer great value without compromising on quality, so it's fantastic to know the product is meeting your expectations. If you ever need any assistance or have questions in the future, our team is always here to help!
- Tina
Not a good idea to purchase goods from…
Not a good idea to purchase goods from this company more hassle than its worth, sent my tablet for repair , had it sent back with the same issue , can't be bothered with it. Obviously won't be buying anything more from them to save disappointment, they don't even check the fault has been fixed before dispatching very odd. Thank you for your reply also for replacing the lcd screen , unfortunately replacing the screen has not fixed the issue.You must check the fault has been resolved before you send the tablet back. I will send you video via email showing you the issue please be aware it's only when the screen is black , pixellation is distorted , so obviously it will appear on the start on screen........you definitely have not checked this I'm absolutely certain. I had the problem independently analysed, The faulty screen is called burn in , unfortunately when I sent it back the screen was not replaced as stated there was no protective cover on the screen and still had the burn in where it was before I am deeply saddened by this unscrupulous company a real shame , but a lesson learnt Do not make the same mistake
17 april 2025
Review zonder uitnodiging
Antwoord van Fusion5
Hi Michael,
Thank you for your feedback, and we’re truly sorry to hear that you remain dissatisfied with your experience.
Your tablet was returned to us with a reported LCD fault. Upon inspection by our technicians, no display issues were found. However, as a gesture of goodwill, we proactively replaced the LCD to ensure your peace of mind.
Following the LCD replacement, in line with our standard returns process, your tablet underwent a thorough quality control inspection, during which no faults were observed. We informed you that your tablet had undergone additional testing with no issues reported, and subsequently coordinated a return date and delivery location at your convenience.
Upon reciept of your device, our team noted several cosmetic scuff marks on the touchscreen; however, these were consistent with daily usage and are not indicative of a manufacturing defect.
As a reminder, all our tablets are shipped with two layers of protective film pre-applied to the screen. These films are intended to protect the display during storage and transit. They are not designed for extended use, as they can impact touch responsiveness and display clarity. This is outlined on the yellow information card included with your tablet.
We recommend checking whether the second, thinner protective layer is still applied to your screen. If so, you can gently remove it by lifting one of the top corners with your fingernail. This second layer can easily scuff and haze as it's not designed as a long term protective solution
We truly regret that your experience hasn’t met expectations, and we remain committed to resolving any outstanding concerns. Please don’t hesitate to get in touch if there’s anything further we can assist you with.
- Tina
I got the right model for my laptop…
I got the right model for my laptop which I was worried about
1 april 2025
Antwoord van Fusion5
Hi Kiana,
Thank you for your feedback! We're so glad to hear that you received the correct accessory for your laptop and that it met your expectations. If there's anything else you need or if you have any questions down the line, feel free to get in touch — we're always happy to help!
- Tina
Antwoord van Fusion5
Hi Trevor,
Thank you for your feedback! We’re delighted to hear that you had a positive experience with us. Our team strives to offer prompt and helpful support, and we’re pleased to know that your order arrived swiftly. Should you have any further questions or require assistance in the future, please don’t hesitate to get in touch.
- Tina
The fact that you are emailed back to…
The fact that you are emailed back to remind you of something and you are answered promptly
AAAAAAAA*******
3 april 2025
Antwoord van Fusion5
Hi Alan,
Thank you so much for your kind words! We're delighted to hear that you appreciated our prompt responses and reminder emails. Providing timely and helpful support is something we take great pride in, and it’s always rewarding to know it’s making a difference. If there’s anything else we can assist you with, please don’t hesitate to reach out—always happy to help! Thank you for being our valued Customer
- Tina
Nice little tablet but keyboard is…
Nice little tablet but keyboard is flimsy and cheap. Tablet does not stay upright very well and keyboard easily disconnects from tablet. Battery life is mediocre but acceptable.
2 april 2025
Antwoord van Fusion5
Hi George,
Thank you for sharing your feedback—we really appreciate your honest review. We're glad to hear you’re enjoying the tablet overall, though we're sorry to learn that the keyboard and battery life haven't fully met your expectations. The keyboard is designed to be lightweight and portable, but we understand it may not suit all usage styles. We’ll be sure to pass your comments along to our product team for future improvements. In the meantime, if the connection issues persist or if you’d like assistance with setup or recommendations for compatible accessories, we’d be more than happy to help!
- Tina
It doesn't hold the tablet up and…
It doesn't hold the tablet up and disconnects from keyboard easily
14 maart 2025
Antwoord van Fusion5
Hi Lynn,
Thank you for sharing your feedback with us – we're really sorry to hear you've had trouble with our docking keyboard. We've just sent you an email to follow up and would love the chance to put things right. When you have a moment, please check your inbox – as always we’re here to help and look forward to hearing from you.
- Tina
Tech fine. However; Questionable Quality.
Purchased a 10.1" FWIN232 PLUS Tablet PC in Jan 2025 from Fusion5 Amazon store. In tandem I also purchased a compatible docking tablet direct from Fusion5 website. Upon being pushed for a positive Amazon review and while registering for 12 months Warranty, x1 of the FREE gifts offered was a docking keyboard. The Docking keyboard is priced at £44.99 on their www. Think I was hoodwinked there! Additionally, after 3 months ownership I've noticed when Tablet/docking keyboard are coupled/closed friction has caused the keyboard keys to begin scratching the surface of the display. To be honest, the quality of the keyboard is not the best and is unforgiving. Certainly not worth £44.99. As mentioned above, I have a registered warranty. But!, Do I think Fusion5 will entertain it!! My experience says no.
Over to you Fusion 5.
8 april 2025
Review zonder uitnodiging
Antwoord van Fusion5
Hi Gillian,
Thank you for taking the time to share your feedback; we’re genuinely sorry to hear that your recent experience has not met your expectations. At Fusion5, we strive to deliver products that offer both quality and value, and we appreciate you highlighting areas where you feel we have fallen short.
To clarify, we kindly invite our customers to leave their honest and unbiased feedback as this both helps us to improve our products and assists future customers in making informed purchasing decisions. Our extended warranty registration is entirely optional and designed to offer our customers additional peace of mind — we stand behind our fixed 12-month manufacturer’s warranty and, through registration, offer an additional complimentary extended 3 months warranty, completely free of charge. We offer this for added assurance in the quality and longevity of our products.
We understand your concerns regarding the docking keyboard and the issue of screen scratches. What you've described is unusual and not something that has been commonly reported. Please note that our tablets are shipped with two layers of protective film on the screen. These layers are designed for shipping and should be removed before regular use, as highlighted on the included yellow information card. If the protective layer remains on during daily use, friction from the keyboard may cause superficial marks, which would otherwise not affect the actual screen.
Regarding our docking keyboard, while we’re sorry to hear that it hasn’t met your expectations in terms of build quality, we are grateful for your honest opinion and have passed your comments directly to our product development team for further review and consideration.
Finally, we were unable to locate any previous correspondence from you through our support channels. To assist you as quickly as possible, we kindly ask that you resend your message to our centralised support email address at eve@fusion5store.com. We are keen to address your concerns fully and ensure that any product issues are resolved promptly
Thank you again for sharing your views, and we look forward to hearing from you soon.
- Tina
very fast shipping
28 maart 2025
Antwoord van Fusion5
Hi Kenneth,
Thank you for your feedback! We're thrilled to hear that your order arrived quickly and that you were happy with the shipping. We always strive to provide a smooth and efficient shopping experience - from start to finish. If there's anything else we can assist you with, please don't hesitate to reach out!
- Tina
Fantastic support and prompt…
Fantastic support and prompt replacement of faulty charger.
A pleasure to deal with.
3 april 2025
Review zonder uitnodiging
Antwoord van Fusion5
Hi Mr Winder,
Thank you for your feedback and support! We're delighted to hear that you had a positive experience and that we could promptly assist with your replacement. Providing excellent service is our priority, and it's always a pleasure to assist valued customers like yourself. If you ever need any further help, please don’t hesitate to reach out.
- Tina
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