My boyfriend is a truck driver and needed something that could function as both a computer and entertainment while on the road. He is a bit old school and prefers laptops over traditional tablets, bu... Toon meer
Bedrijf heeft geantwoord
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Prompt email responses, useful information, quick shipping of items. On the down side...We purchased a Helios 10 and the info on their website and Amazon is incorrect as to which keyboard/docking s... Toon meer
Bedrijf heeft geantwoord
I’ve been using the Fusion5 HELIOS12 and it’s a really convenient device. It feels like a full Windows laptop but in a lightweight tablet form, which I love. The display is sharp and bright, an... Toon meer
Bedrijf heeft geantwoord
I want to give a review of the 12" Fusion 5 table I got. I have been very pleasantly surprised at how well it performs. When you get something of this size you sometimes don't know how well it's goin... Toon meer
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Bedrijfsgegevens
Over Fusion5
Geschreven door het bedrijf
Welcome to Fusion5
Our success lies in the expertise of our in-house technicians, dedicated R&D staff, and a customer-oriented service team. This winning combination allows us to deliver unmatched quality and service, regardless of your budget.
At Fusion5, we take pride in offering a diverse range of products, specializing in Android and Windows devices. Our Android tablets, Windows tablets, 2-in-1 laptops, and traditional Windows laptops are designed to cater to your specific needs, whether it's for work, entertainment, or both.
We understand the importance of affordability without compromising on performance. That's why our products are thoughtfully designed to deliver an exceptional user experience while remaining cost-effective. We believe that technology should be accessible to all, and our commitment to competitive pricing reflects that vision.
With Fusion5, you not only get cutting-edge electronics but also a dedicated team ready to assist you throughout your journey with our products. From pre-sales inquiries to after-sales support, our friendly service team is here to ensure your complete satisfaction.
Join us on our mission to bring innovation, quality, and affordability together in the world of electronics. Experience the Fusion5 difference today!
SHOP TABLET PC's
SHOP LAPTOPS
SHOP ACCESSORIES
CONTACT US
Contactgegevens
Unit 3, Evans Business Centre, Belmont Industrial Estate, DH11ST, Durham, Verenigd Koninkrijk
- eve@fusion5store.com
- fusion5store.com
4,5
Uitstekend
424 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Previous purchase was perfect this…
Previous purchase was perfect this machine had battery fault only held charge for 2hrs battery became to hot when in use or on charge. Returned for refund.
17 maart 2025
Antwoord van Fusion5
Hi Stephen,
Thank you for your feedback. We're sorry to hear about the battery issue with your recent purchase, especially after your previous positive experience. While unforeseen issues can occasionally occur, this is certainly unusual and not reflective of our usual standards. We appreciate you bringing this to our attention, and we apologize for any inconvenience caused. I can confirm that your refund has been processed, but if there’s anything else we can assist with, please don’t hesitate to reach out.
- Tina
I reached out to fusion5 to let them…
I reached out to fusion5 to let them know the charger I ordered was not a match and have still not heard back. I wanted to know how to send it back and get a refund.
13 maart 2025
Antwoord van Fusion5
Hi Vivian,
Thank you for your feedback
We’re sorry to hear that you did not receive our response. We originally replied to your email on March 19 at 09:41 AM with instructions on how to return your order for a refund. I'm sorry to hear this was not received
We will forward this email over to you again now.
If you require assistance in identifying the correct DC Mains charger for your device, please do not hesitate to contact us directly at eve@fusion5store.com, and a member of our team will be happy to assist you.
We appreciate your patience and look forward to assisting you with your return
- Tina
Great email communication and order service.
My request to order the proper charging cable as a spare for my new tablet computer was answered within 24 hours. I ordered it and received my correct charging cables within a few days. Many thanks.
19 maart 2025
Antwoord van Fusion5
Hi Robert,
Thank you for your feedback! We're delighted to hear that your request was handled promptly and that you received the correct DC Mains charger quickly. Providing efficient service and ensuring you have the right accessories for your tablet is our priority. If you ever need further assistance, don’t hesitate to reach out. We appreciate your support!
- Tina
Antwoord van Fusion5
Hi Graeme,
Thank you for your kind words! We're delighted to hear that you had a great experience with your purchase and that our customer service met your expectations. Providing fast and efficient service is our priority, and your feedback means a lot to us. If you ever need any assistance, we’re always here to help!
- Tina
Antwoord van Fusion5
Hi Ron,
Thank you for your feedback! We're thrilled to hear that you found the ordering process easy and that your tablet has been simple to use. We strive to provide a smooth experience from purchase to daily use, and your satisfaction means a lot to us. If you ever need any assistance, feel free to reach out—we’re happy to help!
- Tina
Solid windows tablet
No complaints, tablet worked right out of the box. I never got a notice that the order had shipped but customer service was very responsive in confirming the product was shipped!
21 januari 2025
Antwoord van Fusion5
Hi Bill,
Thank you for your feedback! We're delighted to hear that your tablet worked perfectly right out of the box and that our customer service team was able to promptly confirm your shipment. We appreciate your support and will continue striving to improve our communication regarding order updates. If you ever need any assistance, feel free to reach out—we're always happy to help!
- Tina
Antwoord van Fusion5
Hi George,
Thank you for your feedback! We're thrilled to hear that you were happy with the expedited shipping. We always strive to provide quick and efficient service, and it's great to know that your experience reflected that. If you need anything else, feel free to reach out!
- Tina
Antwoord van Fusion5
Hi Euan,
Thank you for your feedback! We’re delighted to hear that you were happy with our service and delivery. Customer satisfaction is our top priority, and it’s great to know we met your expectations. If you ever need any assistance or have any questions, please don’t hesitate to reach out. We appreciate your support!
- Tina
Refund Delayed – Poor Customer Service!
Fusion5 cancelled my order due to non-shipment, yet my refund is still pending despite multiple follow-ups. Unresponsive support and frustrating delays—would not recommend!
18 maart 2025
Antwoord van Fusion5
Hi Sher Khan,
Thank you for your feedback; we sincerely apologise for any frustration caused.
We had to cancel your order as we are based in the UK and unfortunately do not ship to India. We are unsure how the order was able to be placed through our UK site with an Indian delivery address, and we are currently working with our web team to ensure that orders outside of the UK are blocked from our UK site going forward.
Please note that we still ship to EU destinations and the USA via their designated domains, which can be accessed by selecting the appropriate flags located at the top left of our website.
Regarding your refund, I can confirm that it is now being processed. Please allow up to 10 business days for the funds to reflect in your account. However, since you are using an international bank account, processing times may be longer due to banking regulations.
We truly appreciate your patience and understanding. If you have any further concerns, please do not hesitate to reach out.
- Tina
Antwoord van Fusion5
Hi Judith,
We’re very sorry to hear that your DC adaptor is not working. We’d like to resolve this for you as quickly as possible—please contact us directly at Eve@fusion5store.com, so we can both confirm the correct adaptor for your device and arrange a refund for your purchase if needed. We appreciate your patience and look forward to assisting you.
- Tina
Charging is only supported via the included 12V DC barrel charger.
Windows loads quickly, screen is bright, clear and seems bigger that than 10.1" it is light and even with the optional keyboard & case weight only about 933 gram. The usb c is marked on the case as 'fusion charge' and the screen protector for delivery protection says 'support fusion charge' but when I queried the reply was 'Charging is only supported via the included 12V DC barrel charger.' which is misleading at best. This means I have to find a mains socket to charge it when I am out. This is the only thing that lets it down as it is easy to use.
3 maart 2025
Antwoord van Fusion5
Hi,
Thank you for your feedback. We appreciate your comments on the device’s performance and design. We sincerely apologize for any confusion regarding the USB-C port labeling. While the port supports data transfer and other functions, charging is only supported via the included 12V DC barrel charger. We understand that this may be inconvenient, and we will take your feedback into account to improve clarity in our product descriptions. Please let us know if there’s anything else we can assist you with.
- Tina
Very good response to all my queries.
Very good response to all my queries.
Item was delivered to Greece in less time than expected.
Wouldn't hesitate to order from this company again
21 februari 2025
Antwoord van Fusion5
Hi Dionysia,
Thank you for your feedback! We're delighted to hear that you had a great experience with us and that your order arrived in Greece sooner than expected. Providing excellent customer support and fast delivery is our priority, and it's wonderful to know we met your expectations. We truly appreciate your support and look forward to serving you again in the future!
- Tina
The time from order to delivery .
The time from order to delivery to set up of the product was quick, efficient and smooth.
20 februari 2025
Antwoord van Fusion5
Hi Roger,
Thank you for your feedback! We're pleased to hear that your experience was seamless. Ensuring a smooth and hassle-free process for our customers is always our priority, and we truly appreciate you taking the time to share your positive experience. Should you ever require any assistance, please don’t hesitate to reach out!
- Tina
Good experience
The communication for this company is brilliant. Answered all my questions and helped me. The product is good quality and as stated. It was delivered quickly too.
Thanks
18 februari 2025
Antwoord van Fusion5
Hi Luke,
Thank you for your kind words! We're delighted to hear that you had a positive experience with our communication and support. Ensuring our customers receive prompt assistance and high-quality products is our top priority, so it's great to know we met your expectations. We also appreciate your feedback on the fast delivery. If you ever need any further assistance, please don't hesitate to reach out. Thanks again for your support!
- Tina
Fast service and durable
22 februari 2025
Antwoord van Fusion5
Hi Juliane,
Thank you for your feedback
We're delighted to hear that you're satisfied with both our service and the durability of your device. Your satisfaction is our priority, and we truly appreciate your support. If you ever need any assistance, feel free to reach out—we’re always happy to help!
- Tina
Antwoord van Fusion5
Hi Julianna
Thank you for your feedback
We're delighted to hear that you were pleased with our service and the quick delivery. Customer satisfaction is our top priority, and we truly appreciate you taking the time to share your experience. If you ever need any further assistance, please don't hesitate to reach out.
- Tina
Excellent purchase
Excellent purchase and excellent delivery can't fault anything I was a bit dubious because I usually buy from bigger online shops but I am very happy and will use them again
16 februari 2025
Antwoord van Fusion5
Hi Graham,
Thank you for your feedback! We're delighted to hear that you had an excellent experience with both your purchase and delivery. We truly appreciate you giving us a chance and are glad we could exceed your expectations. We look forward to serving you again in the future!
- Tina
I have emailed Fusion5 a couple of…
I have emailed Fusion5 a couple of times and they have got straight back to me with an answer to my query. The item which was a lapbook was delivered quickly and it is very good, better than we thought it would be, and a very reasonable price. Really pleased with the product and really pleased so far with the company.
17 februari 2025
Review zonder uitnodiging
Antwoord van Fusion5
Hi Joanne,
Thank you for your kind words! We're delighted to hear that you're happy with your Lapbook and that it exceeded your expectations. Providing quality products at great value, along with excellent customer support, is our top priority. If you ever need any assistance in the future, please don’t hesitate to reach out. Enjoy your new device!
- Tina
Delivered in less than 24 hours
Delivered in less than 24 hours, (Free).
Good product, very satisfied.
10 februari 2025
Antwoord van Fusion5
Hi Alan,
Thank you for your feedback! We're delighted to hear that you’re satisfied with your purchase and that it arrived so quickly. Your support means a lot to us, and we truly appreciate you taking the time to share your experience. If you ever need any assistance, we're always happy to help. Enjoy your new device!
- Tina
Much improved working product provided.
3 februari 2025
Antwoord van Fusion5
Hi Richard,
Thank you for your feedback! We're delighted to hear that you're satisfied with the improved product. Your experience is important to us, and we truly appreciate you taking the time to share your thoughts. If you need any further assistance, feel free to reach out.
- Tina
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