Honestly, I would not buy anywhere else! The customer service here is top tier! I had problems of a leak with an old machine I bought from them and they helped via video call to diagnose the issue... Toon meer
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Lees wat reviewers zeggen
If I could give above 5 stars then I would do... I purchased a Gaggia Brera bean to cup as an upgrade to my Classic which I had for over 20 years I got a good deal on the new machine and it... Toon meer
I had an issue with my Gaggia Cadorna Prestige where the flow of coffee had reduced a lot and I couldn't find anything obviously wrong so I emailed Gaggia and received an email response fairly quick... Toon meer
I had an issue with my Gaggia Classic coffee machine. It was blocked and water was not running through the head. I assumed the pump was broken and emailed Caffe shop UK. Raj Beadle responded very quic... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Gaggia UK, the official UK Distributor in the United Kingdom and Ireland. Official Gaggia Service and Repair Centre
Contactgegevens
HX5 9DE, Elland, Verenigd Koninkrijk
- gaggiadirect.com
4,8
Uitstekend
963 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Not a good experience
There were 4 times of delivery
No notification in advance
2 times of delivery were failure because of “no body at home”
The 1st time I got the coffee maker was certified as “faulty machine” after seeking support service through zoom meeting
I spent almost 2 weeks (my Christmas holidays) to wait for it! Finally I got the normal conditions one at the end of my holiday:(
It made me quite frustrated!
8 januari 2025
Great technical support diagnosed issue…
Great technical support diagnosed issue meaning I didn’t need to send coffee machine away for service.
8 januari 2025
Superb choice
Great machine, lives up to the reviews.
The customer service is excellent, I had an issue, emailed that day and was able to discuss it with Rav on zoom the very next day.
Would definitely recommend Gaggia
8 januari 2025
Absolutely fantastic personal touch…
Absolutely fantastic personal touch customer service. All done by Zoom.
7 januari 2025
Excellent quality of the product and…
Excellent quality of the product and customer service, quick delivery.
3 januari 2025
I had an issue with my Gaggia Babila
I had an issue with my Gaggia Babila machine. I had a long zoom meeting with Raj and David and they talked me through the diagnosis of the problem. I did what was suggested and my machine works like new. I’m grateful for the patience, time and help. Great service from Gaggia Direct.
6 januari 2025
A lovely machine
The fact that I could zoom and actually talk to someone means such a lot to me. Everyone I spoke to was so very kind and helpful (I'm not good with computers) and I'm so glad that I could get a machine like my previous one as I liked it so much. Thank you and please keep doing what you do..
7 januari 2025
Best customer support ever
Best customer support ever, gutted with the outcome but all the team at Gaggia UK couldn’t have tried harder.
27 december 2024
Excellent customer service
Excellent customer service. Very helpful and knowledgeable staff
8 januari 2025
Staff friendly and knowledgeable
Staff friendly and knowledgeable. I highly recommend this company.
8 januari 2025
Review zonder uitnodiging
the best experience of customer service…
the best experience of customer service and product, above and beyond expectations thank you Raj and Katie
31 december 2024
Review zonder uitnodiging
Great personal and helpful service
My 15yr+ Gaggia stopped working so I called Gaggia and in 10 mins was on a Zoom with Raj who was v patient and v helpful. He gave me links to go on and told me which parts might be help sort the problem. It was all about getting my machine fixed rather than how they could charge money, v honest and straigthforward. If all else fails I can take the machine to them, but hopefully Raj's advice will enable me to fix it at home. Very happy with the process.
2 januari 2025
Review zonder uitnodiging
Excellent customer service
Excellent customer service. Water wasn't coming through the brew head. Answered a Zoom call, identified the fault and told me how to fix my machine. Can't ask for more.
23 december 2024
Good informative assistance.
23 december 2024
So helpful to have a zoom meeting to…
So helpful to have a zoom meeting to discuss the problems with my coffee machine
Slightly disappointed that I can’t get it fixed until the new year and that it might be as long as 4 weeks that I’m without my machine - but at least it’s going to get fixed
23 december 2024
A great company to deal with
A great company to deal with, not to mention their excellent machines at great prices, and they have no problem helping if you have any.
20 december 2024
Possibly the best customer service I…
Possibly the best customer service I have ever experienced. My coffee machine developed a fault, the live diagnostics of the fault was unable to resolve the issue, replacement machine due for delivery within 36 hours. First class service from Raj and the team
18 december 2024
Great communications
Great communications. My new machine is a great upgrade from my previous Gaggia machine. I am more than happy with the product, service and delivery.
18 december 2024
Review zonder uitnodiging
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