Gaggia UK Reviews 

I spoke to two repair specialists - Dave and Tony. They were very pleasant, knowledgeable and helpful. As my 10 year old Gaggia Brera had a significant problem, they advised that because of it's age and the cost of shipping and repair, it was probably better to buy a new one. I thought about it, then ordered another Brera, as it had given me such good service. I was able to pick it up the next day from the delivery service where I live, as they don't deliver on Saturdays. Very pleased.

I had what I thought was an issue with my 10-year-old Carezza Deluxe. I emailed the customer service team, got a reply from Raj (the MD) 5 minutes later who asked me to go on a zoom call so he could take a look.

It turns out the "issue" was a design feature - there is an option for the machine to run a short cleaning cycle through the coffee brewhead each time it's switched on, but we must have disabled this some time ago and it had inadvertently been enabled again.

Suffice to say it is explained in the manual which I manage to find some time later!

I was so impressed with the excellent customer service - I hadn't purchased the machine through them originally (it was from John Lewis) and it was long out of guarantee, but still they took a few minutes to help resolve the problem.

I will definitely look at the Gaggia Direct website when I'm next in the market for a new coffee machine. Thank you!

I have an older Gaggia Classic (pre 2005) which slowy stopped allowing water to pass through for my expresso. I tried descaling several times but this did not work. I ended contacting called an independent person that repaired domestic expresso machines. I explained the issue and he told me that my boiler needs replacing at a cost of £190. I researched further and decided to contact Gaggia Direct. The response was very fast via email. A zoom meeting was arraigned the following day to see my Gaggia Classic and discuss the issue. I spoke with Raj who was very kind and very knowledgeable about the issue. He talked me through what needed to be done and my Gaggia Classic was fixed. It turns out that I did not require a boiler replacement at all. My cylinder valve was clogged and needed bleeding. Raj informed me about the Gaggia website where I could free support to help with any other issues. Great customer care is incredibly rare these days.

All I can say is this team is a credit to the Gaggia brand and I highly recommend them.

After 8 years of trouble free brewing, I had encountered an issue with my Gaggia Babila. I consulted the trouble shooting guide and a number of specialist videos on-line, all to no avail, following which I contacted Gaggia UK direct.
The issue was resolved quickly, via Zoom, by an extremely friendly and knowledgable engineer. I cannot thank him enough, he is a credit to Gaggia.
I must also extend my thanks to the outstanding customer service provided by Gaggia. It is rare to find a company that values its customers as highly and a further reason, beyond the excellent quality of machine, to purchase directly from Gaggia.
Fantastic service.

Thank you so much to Danny Tawn, Customer Service and Support Manager, for all his help!

Good efficient service,after a machine failed

Fantastic service and advice from Raj. He was really helpful and patient.

Raj was brilliant
Unflappably expert and with a nice sense of humour

These guys are fantastic to deal with and have helped over the years with our last machine so it was easy to buy from them again .
If only the courier they used was half as efficient as them !

I had a problem with my Gaggia Magenta machine. Phoned up, and within seconds, I was connected on a Zoom call with a tech guy. He was patient and knowledgeable, and he helped me sort the issue. Great service, thank you!

Great service even over the holiday period and incredibly knowledgeable engineer that helped me resolve a problem that I thought was the end for my very well used machine. I highly recommend them.

Amazing service. The managing director was there on Boxing Day and fixed my machine over the phone. Unbelievable!!

Gaggia Direct is a great company to deal with, and their customer care is second to none!

I had an issue (of my own making) with my Gaggia coffee machine, and contacted Gaggia Direct for help. I had a Zoom call with one of their engineers, which was a great experience, then a further conversation for support with Raj who is the MD of the company.
The care I received as one of their customers was nothing short of fantastic, which sadly is a rare thing these days!
I wouldn’t hesitate to recommend both the company and their staff for help and advice when you have a Gaggia machine, or are even thinking of getting one.

Fantastic level of service which helped sort the problem with my coffee machine out with a minimum of fuss.

Amazing experince with Gaggia UK team, zoom rooms are super useful!

Informed engineer.
Directions given over the phone were accurate and professional.
Very pleased.

Fast delivery
More importantly coffee is the best

My query was quickly and efficiently dealt with. Team were excellent and very knowledgeable and courteous

Had a problem with my 5 month old Classic.

After a couple of Zoom talks with their engineer we were unable to fix it. They immediately arranged for collection and repair and the machine was returned within 5 days.

Fantastic response and example of outstanding customer service.