Gaggia UK Reviews 

I had an issue with a broken part (wear and tear, the machine is awesome) and got in touch expecting to buy a replacement.
Danny explained that the machine was still under warranty and would mail the part to me.
This is the 3rd time I've contacted the customer support for help and assistance (the first two around issues that the machine had due to some maintenance being missed by me) and they have been brilliant each time, patiently explaining to me what I needed to do to successfully resolve the issue. These guys really do know their stuff and my next machine will likely be a Gaggia simply because the machines are great and the service is even better.

Danny was superb throughout. Brilliant advice, really listened and came up with the perfect machine for me. Other companies need to take note, this is how customer service should be done!

The best aftersales service of any company I have ever dealt with. Friendly and professional staff, experts in their field. Kept me updated throughout the process and the turnaround time was so swift

Danny was very helpful. Helped me to get my coffee machine working. Very nice and polite

Amazing customer service . I submitted a technical query regarding one of their machines at 2pm . 40 minutes later got an email inviting me onto a zoom call where managing director Raj talked me through a resolution to the problem . Problem solved !! Can’t beat that for service !!

I had a question regarding my machine I bought 20 months ago. The guys dealt with me by video link and they were amazing. They very quickly found the problem and the machine is now working again. They were extremely polite and helpful.

Great service and amazing to be able to speak to an Engineer on Zoom and show them the problem. Raj was very helpful and knowledgeable, gave advice and sent links to further information and places to buy spare parts.
Because of his help I was able to buy a new pump and our coffee machine is back working again!

I had an issue with my 21 year old Gaggia machine. I used the zoom facility and follow up messaging which resolved the issue quickly. It's hard to find such prompt and effective service these days, but David and the team at Gaggia excelled, my thanks and appreciation to them.

Can you remember, years ago, when you could pick up the phone and have a problem sorted out straight away by a real person? Well, that's the customer service I got from Raj and his team last weekend.
Well done guys, many thanks.

Bought the Anima (after 10 happy years with De'longhi) because we wanted a slimmer machine. Had a small issue with initial priming of the machine, rang for help and was told to go on zoom for an engineer. Went on zoom but found my web cam wasn't working and was told they can't help without being able to see the machine. I was not impressed especially when I later realised it was just the water container not pushed in far enough. Decided to fit a water filter 3 days later and again an issue. A totally different and exceptional experience with Danny on zoom, even though my webcam was still not working. Danny patiently listened to my descriptions of the screen icon and eventually worked out the issue. He has totally restored my confidence in Gaggia's after sales customer support. Thank you!

I had an issue with my machine. I got in touch with Gaggia and they responded quickly and with helpful advice which enabled me to fix the problem via a YouTube video.

This is how ALL businesses should be run ! Dave an Tony are to of the best, nothing is to much of a problem, there to help and they do just that !
What a team, I will never ever go anywhere else to buy or service my machine.
Great Guys , keep it up . :))

In the age of self-help, not everyone can self-help efficiently or do well. So this is amazing. It makes you realize how much of a great thing it is to talk to a real person. Excellent customer service thank you Gaggia. Worth every penny.

A blockage with my Gaggia Brera was sorted out via Zoom with Raj. Many thanks for your prompt response!

My filter holder on a 15-years-owned second-hand cubika broke and I received exactly the advice I needed to replace it

Thanks to Raj and his team, I was able to fix my Gaggia Naviglio for a fraction of what it would have cost to send back and be repaired. They sent me all the information I needed to diagnose the fault and order the required parts. If you have a fault on your Gaggia coffee machine, I highly recommend that you contact Gaggia first - it could save you a lot of money and also give you the satisfaction of being able to repair it yourself. Thanks again for all your help!

Brilliant ease of communication with any damages. Speedy appointment time and no waiting for parts. Friendly service.

Very helpful and knowledgable.
I had a zoom call regarding my Gaggia machine which was easy to arrange and answered my query.

My machine was not working and Raj came on a video call and we resolved the issue - much quicker and faster - thanks

I had a problem with a new accademia which had developed a leak. I spoke to the repair team on Zoom and they were very helpful. I also had to speak to Raj, who was extremely knowledgeable and helpful. First class service and I would highly recommend.