Gaggia UK Reviews 

Contacted this overseas team (I'm in Portugal) and even if my issue was not completely solved, is reassuring to have such a team willing to look at our issues with such availability and sympathy.

Raj was super helpful, resolved the problem quickly with a great result.

Speedy Delivery, well packaged, machine works well and simple to use, communications answered quickly.

I am looking to replace an old (15 - 20 years) Gaggia espresso machine and phoned Gaggia Direct for some guidance. Danny was impressively knowledgeable and helpful. My next machine - hopefully a birthday present - will be from this company!

Ordered a machine and was delivered quickly, had an issue with the machine but Raj delt with the problem with no hassle at all. Great customer service.

Really impressed by the repairs & troubleshooting team. Had a problem with my Gaggia Magenta Prestige - Dave & Tony guided me through some basic repairs over Zoom, and when that didn't solve the issue, I sent the machine in for a full service. They not only solved the problem, they sent the machine back working better than when it was new! A really friendly, helpful, expert service. Top marks

Raj and his team certainly go the extra mile.
Fabulous customer support, they showed great patience in explaining everything. The zoom call worked very well.
Very prompt follow up emails with great advice.
Gaggia Anima deluxe up and running absolutely delighted with its performance.

I couldn't be happier.

Absolutely 10/10 support from the team. They got me straight onto zoom to inspect an issue and the customer service from them was impeccable. I will always go to them for support and advice on coffee machines now. Couldn't recommend more. Thank you to the team.

I have had a Gaggia for a number of years and whenever I have had any questions Raj and his team have provided good support, including arranging a part replacement under warranty.

The best place to buy your Gaggia, as they are a distributor (a serious company with direct relations to the brand) and have a reliable team. Mr Raj Beadle, whom I spoke to on the phone, is a very pleasant person and always willing to help.

Unfortunately, I had an issue with the Gaggia Classic 2024 E24, but Katie was very helpful and arranged a proper return — with collection from my address, rather than making me drag the machine to a drop-off point like some horrible sellers do.

I am the owner of a Gaggia Cadorna plus coffee machine, purchased some years ago from this company. Earlier this week I damaged the face plate on the water tank. I contacted Gaggia UK on 8 April to seek a replacement, I received an instant response. I was sent a new face plate via Royal Mail, arrived today 11 April and it fitted perfectly. This Company's Customer Service is first Class and the replacement was supplied free of charge. I purchase from this company all of my coffee supplies and will continue to do so. 5*****

An excellent company with quality products, excellent customer service and very competent helpful staff.
Having owned a Gaggia classic in many forms over the last 30 years the Leeds based Company headed by Raj, family and loyal staff are second to none.

Bought the Gaggia Anima at the end of January. A bit of a learning curve. Zoom call immensely helpful. Can't speak highly enough of this company.

Had an issue with my machine, quick session via zoom and was able to fix it - always great service!!

Excellent service from the 2 gentlemen in the service department. They gave me great advice and helped rectify my issue I was having, quickly and easily even though my machine is a couple years out of warrant. I would recommend.

The Zoom team are really impressive , patient. helpful - it is a shame this coffee machine is made in a way that the nozzle required me to contact them

Excellent service from the whole team. I would highly recommend dealing with Gaggia directly. Excellent customer service 10/10

Raj quickly took my call and patiently talked me through fixing a problem with my Gaggia Anima XL machine. Thank you for the personable, helpful service

From my experience I found Raj the managing Director to be rude and obnoxious ,I really don’t know how they have such great reviews then again I’m not family or a friend of there’s ? would I recommend this company, Absolutely Not from my experience. ,needs to brush up on Zoom calls and maybe drink some green tea

Excellent response time and the fault was fixed in no time!