In the photo, the diamonds on the bracelet look bigger, and so does the thickness of the bracelet. It was a pretty design, but when I received it, it was too thin and looked quite fragile, so it seem... Toon meer
Bedrijf heeft geantwoord
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I have ordered two necklaces from Gelin diamond and each time the pieces have been beautiful and at a fair price. The shipping was also fairly quick which I really appreciate, I would definitely order... Toon meer
Bedrijf heeft geantwoord
After purchasing a gift for a friend and having a good experience I decided to purchase myself yellow gold and diamond stud earrings that I had been eyeing. I’m so happy I did! They’re beautiful and t... Toon meer
Bedrijf heeft geantwoord
Bought a necklace for my wife's birthday and paid extra for rush shipping. First, wasn't disclosed it was coming from Turkey, second, two days before her birthday it hadn't even been shipped. The ref... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Gelin Diamond is a jewelry company operating in 15 countries, combining high quality materials with unique designs at affordable prices. We are one of the brightest jewelry companies that prioritize customer satisfaction and elegance since 2011. Affordable pricing is one of the core values of our company. In order to achieve this, we work with our expert local producers.
Contactgegevens
78 John Miller Way Suite 1015, Kearny, NJ 07032, 07032, Kearny, Verenigde Staten
- 18339333854
- contact@gelindiamond.com
- gelindiamond.com
4,1
Goed
1K reviews
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Heeft 59% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Excellent service
It is exactly what I expected and more thank you for the heirloom birthday gift, my girl will enjoy it and we'll keep it forever
27 maart 2026
Antwoord van Gelin Diamond
It is exactly what I expected and more thank you for the heirloom birthday gift, my girl will enjoy it and we'll keep it forever
No package yet and customer service…
No package yet and customer service does not respond to the phone or email seems fraudulent , stay away
27 maart 2026
Antwoord van Gelin Diamond
We’re sorry for the concern caused. Your order has been delivered successfully.
We did receive your message outside of our working hours and responded at the start of our next business day. We always aim to reply as quickly as possible during working hours.
If you need any further assistance or did not receive our response, please feel free to contact us and we will be happy to help.
Broke Within a few days of getting it
Within a few days of getting it, the gem already popped out the ring don’t even know how, clearly cheap even tho I payed over 100 dollars for it. I want a refund.
12 maart 2026
Antwoord van Gelin Diamond
We’re sorry to hear about your experience. Our items are covered by a 2-year warranty, and we reached out to you to offer a replacement to resolve the issue, however we did not receive a response.
Please feel free to contact us so we can assist you with a replacement under warranty and make this right.
The chain and initial were a little…
The chain and initial were a little lighter in weight than I had hoped.
26 maart 2026
Antwoord van Gelin Diamond
Thank you for your feedback. We’re sorry to hear the chain and initial felt lighter than expected. The design is intended to be delicate and lightweight, and the specifications are listed in the product description to help set expectations before purchase. If you need any further assistance, please feel free to contact us and we will be happy to help.
It's very small child soxe
It's very small, very very small. It's almost for a child so you should put that on your website. I'm not even sure it's the right gold I ordered. This is for a gift. I'm very disappointed. And I can't find any way to return it
26 maart 2026
Antwoord van Gelin Diamond
We’re sorry to hear the item did not meet your expectations. The design is intentionally delicate, and the exact measurements are included in the product description. Regarding the gold, all items are made with the material specified in your order.
We have already provided you with a prepaid return label so you can return the item for a refund. If you need any assistance with the return process, please feel free to contact us and we will be happy to help.
My beautiful necklace arrived timely
My beautiful necklace arrived timely. Smaller than expected however very beautiful. Due to the size, I would say I over paid based on my research after the necklace arrived;however, I am still very much please with my necklace. I would make another purchase from this company.
1 april 2026
Review zonder uitnodiging
Antwoord van Gelin Diamond
Thank you so much for your honest feedback! We’re glad to hear your necklace arrived on time and that you find it beautiful. We truly appreciate your thoughts and your support—it means a lot to us! ✨
I ordered this red ceramic charm heart…
I ordered this red ceramic charm heart pendant on March 14, 2026.
The tracking says that the label has been created but it has not shipped.
The item is still in Turkey.
How can I rate it when I have not received it and have not received any updates about it.
I filled out your last review and did not receive any updates still
Now I get this message from you asking me what went wrong now.
I ordered this as a birthday present for a relative.
I could have ordered and bought something made in the USA but I saw your pendant and was interested.
Obviously you are not as interested in me to send this promptly
If I do not hear from you today that it is indeed shipped I will contact my financial institution and report you as fraud.
I’ve seen this before and have recently been teased for about two month
The item never came and I was scammed.
Are you scamming me?
Please respond so I can purchase something locally in time for their birthday
Thank you for a prompt response.
Sincerely,
Phil
16 maart 2026
Antwoord van Gelin Diamond
We’re sorry for the concern and frustration this caused. The reason your order was not shipped immediately is because it did not pass our quality control inspection. We do not send items that do not meet our standards, even if this causes a delay.
We did send you a notification regarding this delay, however it may have gone to your spam or junk folder. Once the item passed quality control, it was shipped and tracking was updated accordingly.
The order has since been successfully delivered, so there was no issue with shipment or fulfillment. We also sent a notification regarding the delay, which may have gone to your spam or junk folder.
If you need any further assistance, please feel free to contact us and we will be happy to help.
Antwoord van Gelin Diamond
Thank you so much for your kind feedback! We’re happy to hear the jewelry was as described and arrived promptly. Your support truly means a lot to us! ✨
Great Customer Service
The customer service at Gelin Diamond is great. If you contact them via email, they respond right away and are very helpful.
If you place an order with them, they ship it out right away and provide tracing information.
11 maart 2026
Antwoord van Gelin Diamond
Thank you so much for your kind feedback! We’re delighted to hear you had a great experience with our customer service and communication. Your support truly means a lot to us! ✨
Antwoord van Gelin Diamond
Thank you so much for your kind words! We’re thrilled to hear you loved the quality and fast delivery. Your support truly means a lot to us! ✨
Tiny, but good quality
The earrings were so small when I received them compared to the images online. Good quality, but you cannot tell that they have crosses on the hoops because the earring is so small.
11 maart 2026
Antwoord van Gelin Diamond
Thank you for your feedback. We’re glad to hear you found the quality good. We’re sorry the size felt smaller than expected. The design is intentionally delicate, and the photos are taken close up to show the details, which can make the piece appear larger. The exact measurements are listed in the product description for reference. If you need any further assistance, please feel free to contact us and we will be happy to help.
No problems finding what you want and…
No problems finding what you want and what you like and ordering everything is very simple very easy and the staff is amazing thank you so much
9 maart 2026
Antwoord van Gelin Diamond
Thank you so much for your wonderful feedback! We’re delighted to hear you had an easy shopping experience and enjoyed our customer service. Your support truly means a lot to us! ✨
The ring was not worth the price I paid…
The ring was not worth the price I paid for could not even see any diamonds on heart nor was it a little puffy will not buy again
9 maart 2026
Antwoord van Gelin Diamond
We’re sorry to hear the ring did not meet your expectations. The design features very delicate, minimal diamonds, and the exact specifications are included in the product description. We understand that this style may appear more subtle in person.
If you would like assistance with a return or have any questions, please feel free to contact us and we will be happy to help.
I absolutely LOVE their items
I absolutely LOVE their items! I make bracelets and they have the cutest charms!
19 januari 2026
Antwoord van Gelin Diamond
Thank you so much for your kind words! We’re thrilled to hear you love our items and charms. Your support truly means a lot to us! ✨
My order has been sitting in tracking…
My order has been sitting in tracking and shown as not yet provided to FedEx. If there is an issue it would be nice to be told of the delay.
13 maart 2026
Antwoord van Gelin Diamond
We’re sorry for the concern caused by the tracking status. The delay occurred because the item did not pass our quality control inspection, so we held it back to ensure you receive it in proper condition. We did reach out to inform you and to see if there was anything we could do to assist, however we did not receive a response.
If you still need any updates or assistance regarding your order, please feel free to contact us and we will be happy to help.
Antwoord van Gelin Diamond
Thank you so much! We’re so happy to hear you love it. Your support truly means a lot to us! ✨
Antwoord van Gelin Diamond
Thank you so much for your kind words! We’re delighted to hear you had a great experience with our customer service. Your support truly means a lot to us! ✨
Fast shipping, great price.
Fast shipping, great price. The hand chain was exactly what I was looking for!
12 maart 2026
Antwoord van Gelin Diamond
Thank you so much for your kind feedback! We’re thrilled to hear the shipping was fast and that the hand chain was exactly what you were looking for. Your support truly means a lot to us! ✨
Exactly What I’d Hoped For!
I was very skeptical about ordered jewelry online but I honestly couldn’t be more pleased. The diamond cross necklace is EXACTLY what I’d been looking for! The price was very reasonable compared to other sellers. I definitely recommend Gelin Diamond!
18 februari 2026
Review zonder uitnodiging
Antwoord van Gelin Diamond
Thank you so much for your wonderful feedback and recommendation! We’re thrilled to hear the necklace was exactly what you were looking for and that you’re so pleased with your purchase. Your support truly means a lot to us! ✨
My purchase was absolutely beautiful
My purchase was absolutely beautiful, but chain was too short. Amazing customer service; refund like in 2 days! I will buy again! A++++ all the way!!!
10 maart 2026
Antwoord van Gelin Diamond
Thank you so much for your kind feedback! We’re delighted to hear you loved the piece and that our customer service could assist you quickly. Your support truly means a lot to us—we’d be happy to serve you again! ✨
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