I recently sent several emails requesting that they send me a missing part for my garage door opener package, but they kept sending me the same generic response over and over without resolving the i... Toon meer
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Genie has the worst customer service support I have ever dealt with. They should be ashamed of themselves. On hold for hours, no call backs, no emails answered. Honestly a joke of a company. Upd... Toon meer
I bought TWO model 7155 openers. I have had trouble with BOTH of them within the first month. They have excellent trouble support agents IF YOU CAN GET TO THEM. You cannot. On hold 1.5 hours each time... Toon meer
The garage door opener 7155 works great! So I decided to buy the Aladdin Connect for it. Guess what? I didn't need it, it's built in. Sure wish tech support would have told me this instead of escalati... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Genie garage door opener systems, accessories and installations are well-known and trusted by consumers. Explore our product and support offerings today.
Contactgegevens
one door drive, 44660, Mt. Hope, Verenigde Staten
- 8003543643
- ohio_cs_team@geniecompany.com
- geniecompany.com
1,4
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188 reviews
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The XMTR,G1T-BX ,GENIE ..Was so small…
The XMTR,G1T-BX ,GENIE ..Was so small like sized of Thumb and to program it , you I guess had to get back cover off and press something for light to blink , then press again for another light to blink and so on . First of all I couldn't get back cover off and not even for the Battery Compartment either. I then fooled around with my Old Genie Remote Garage Door Opener and got it to work . I return the G1T-BX , GENIE GARAGE DOOR REMOTE OPENER , have not heard from GENIE COMPANY about my return , that is why I'm giving the GENIE COMPANY 1 Star
28 december 2018
Review zonder uitnodiging
Antwoord van The Genie Company
In regards to the issue with your return, our customer service will be contacting you today to help to resolve this.
We installed this in our new home and…
We installed this in our new home and love it. Would I recommend it to others absolutely.
Love the convenience of being able to get into the house without looking for my keys.
Great also for when you lock yourself out of your house.
28 december 2018
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The web site was designed for the…quick solution of customer problems
The web site was designed for the benefit of GENIE customers. I liked the CHAT part which made it easy to spell out my problem. My remote opener was ancient but GENIE was still able to solve my problem by suggesting an up- to-date remote opener.
28 december 2018
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I ordered a new Genie remote control…
I ordered a new Genie remote control for the garage door. The correct item was sent to me, and it works.
27 december 2018
Review zonder uitnodiging
Great product
Great product as expected. It’s great to have a smaller version of the remote.
27 december 2018
Review zonder uitnodiging
delivered on time with simple…
delivered on time with simple instructions - no problems
27 december 2018
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AS PROMISED
I ordered, it arrived, no fuss, no hassle AND it performed even better than expected. Makes sense to deal with the manufacturer when it's this easy and efficient.
27 december 2018
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The new remote control fix my problem
The new remote control fix my problem, now the door opens and closes perfectly!
27 december 2018
Review zonder uitnodiging
I loved the small garage door opener
I loved the small replacement garage door opener so much, that I got another one to replace the opener that still worked, but was bigger.
27 december 2018
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Easy to install and program
Easy to install and program. Haven't missed an opening since then.
27 december 2018
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Found my Transmitter
I had researched the internet without too much luck, so I went directly to the Genie site, typed in what I was looking for and immediately what i needed came up. I ordered the transmitter and it came with five days. If I need parts again, I'll know where to go.
27 december 2018
Review zonder uitnodiging
Easy install
Easy install, works good, but I did not program 2nd door. Sounded to confusing to explain to older sister on its use.
27 december 2018
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Timely shipping and customer
Timely shipping and customer. Product work perfectly with current opener and simple install.
27 december 2018
Review zonder uitnodiging
I got the new connect and I keep…
I got the new connect and I keep getting disconnect message, so I changed the battery. I don’t get that much disconnect but I still do, at least 3 to 4 msg a day
27 december 2018
Review zonder uitnodiging
Antwoord van The Genie Company
Thank you for the review. Please Check the WIFI signal in the garage and ensure the signal is strong, as it may be disconnecting from the WiFi. You can also call us at 1-866-599-4995 and our Aladdin Connect Specialists can assist you further.
Works great so far
Works great so far. Came with my new house
27 december 2018
Review zonder uitnodiging
Great Genie garage door opener
This Genie garage door opener is the most quiet unit we have ever had. We really like it and would buy it again in our next home.
27 december 2018
Review zonder uitnodiging
Easy ordering and quick delivery
Easy ordering and quick delivery. Also, very helpful resolving problems.
27 december 2018
Review zonder uitnodiging
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